Home > Illinois Banks > Naperville Banks > Fifth Third Bank Naperville > Fifth Third Bank, NAPERVILLE BRANCH
Fifth Third Bank, NAPERVILLE BRANCH
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146 client reviews
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| Name: | Fifth Third Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1865 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | FIFTH THIRD BCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1079, view all, view on map |
| Website: | www.53.com |
| Total Assets: | $213,768,000,000 |
| Total Deposits: | $175,810,000,000 |
| Total Equity Capital: | $21,191,000,000 |
| Total Domestic Office Deposits: | $175,648,000,000 |
| Net Income: | $2,686,000,000 |
| Quarterly Net Income: | $626,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
146 client reviews of Fifth Third Bank scored 2.5 out of 5.
Unprofessional and Difficult
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bluzin1, Jul. 10, 2014
Several issues in my 2 year history with 5th 3rd Bank
1st - I opened several accounts and was promised a $25 Buffalo Wild Wing card for each account - never received it, not a big deal - just thought Id mention it.
2nd - several times - I went in to do wire transfers and encountered really long wait times. 1 time in particular - the brother of a client who had passed away was in to figure out the money situation. It took 45 minutes to walk down memory lane listening to the teller and bank manager discuss the deceased and determine that he had closed his own account before he died and a recommendation from bank manager to get attorney so brother could handle the estate. I knew the deceased guys name - and balance from earlier in the year from their conversation - you would think that they would have been a bit more private about the man's personal business. Really irked that I (a live customer with money in their bank) had to wait 45 minutes for a guy that was not a customer and did not have proper authority to even handle the deceased's funds...
3rd - I take credit cards for rental property - notified bank when I got account that I took credit cards for rental property - took payments into account for 2 years - before branch manager decided to accost me while making a deposit in the drive up and told me to shut the account or he would "shut me down" several weeks later I met with him and he told me a needed a business account and that I needed to be a business... go to Legal zoom and come back with business papers to open business account. I requested formal written documentation on what I was doing wrong in account - never received it, instead I receive another letter - handed to me thru the drive thru - dated 4 days earlier telling me my account would be closed in 6 business days.
So I talk to my account - pay money to talk to my accountant - he assures me that everythng I am doing is legal and proper. Forming an LLC or incorporating will cost me money at tax time and my card processing is in my name - under my ss# - my website is under my name - using my ss#. He ultimately hooks me up with another bank less than 1 mile away and guess what -I dont need a business account there...
Bottom line - I was charged over $100.00 in overdraft fees due to their closing my account and then manager - took it upon himself to make a transfer several days later.
This bank does not care about you or your privacy. Their branch managers are micro-managers who "dispense" incorrect business advice - and trying to get someone on the phone to assist with this issue has been a waste of time . The customer service girls send you to their supervisor - who will email their manager - who never contacts you back.
Good Luck - dont fall for the open an account here for a free gift scam...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Naperville Branch at Naperville, IL
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bluzin1, Jul. 10, 2014
Several issues in my 2 year history with 5th 3rd Bank
1st - I opened several accounts and was promised a $25 Buffalo Wild Wing card for each account - never received it, not a big deal - just thought Id mention it.
2nd - several times - I went in to do wire transfers and encountered really long wait times. 1 time in particular - the brother of a client who had passed away was in to figure out the money situation. It took 45 minutes to walk down memory lane listening to the teller and bank manager discuss the deceased and determine that he had closed his own account before he died and a recommendation from bank manager to get attorney so brother could handle the estate. I knew the deceased guys name - and balance from earlier in the year from their conversation - you would think that they would have been a bit more private about the man's personal business. Really irked that I (a live customer with money in their bank) had to wait 45 minutes for a guy that was not a customer and did not have proper authority to even handle the deceased's funds...
3rd - I take credit cards for rental property - notified bank when I got account that I took credit cards for rental property - took payments into account for 2 years - before branch manager decided to accost me while making a deposit in the drive up and told me to shut the account or he would "shut me down" several weeks later I met with him and he told me a needed a business account and that I needed to be a business... go to Legal zoom and come back with business papers to open business account. I requested formal written documentation on what I was doing wrong in account - never received it, instead I receive another letter - handed to me thru the drive thru - dated 4 days earlier telling me my account would be closed in 6 business days.
So I talk to my account - pay money to talk to my accountant - he assures me that everythng I am doing is legal and proper. Forming an LLC or incorporating will cost me money at tax time and my card processing is in my name - under my ss# - my website is under my name - using my ss#. He ultimately hooks me up with another bank less than 1 mile away and guess what -I dont need a business account there...
Bottom line - I was charged over $100.00 in overdraft fees due to their closing my account and then manager - took it upon himself to make a transfer several days later.
This bank does not care about you or your privacy. Their branch managers are micro-managers who "dispense" incorrect business advice - and trying to get someone on the phone to assist with this issue has been a waste of time . The customer service girls send you to their supervisor - who will email their manager - who never contacts you back.
Good Luck - dont fall for the open an account here for a free gift scam...
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Naperville Branch at Naperville, IL
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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