Fifth Third Bank, Review

ATM Deposit---big inconvenience
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by Stressed, Apr. 11, 2013

I had been with Fifth Third for over 10 years and had been fairly happy. However, I was greatly upset a couple of months ago after depositing my paycheck into the so called convenient ATM machine after hours.  I had to wait nearly two weeks for my check to clear.  I called customer service and spoke to numerous people/managers (including unfriendly ones in person) and they didn't know if the hold was based on a problem on their end or mine.  Overall, they claimed that it was my fault and that it was held due to insufficient funds.  I had not had ANY insufficient funds for nearly 5 months (wow what a way to reach back and find an excuse!) Oh and I must add Fifth Third has no control over their ATM machines...it is ran through an outside company. My suggestion to you is NEVER USE THE ATM MACHINE TO DEPOSIT A CHECK. It took over two months to get all of my accounts switched over...happy I'm gone just wanted to warn you!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Mallard Creek Branch at Charlotte, NC
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Service has gone to worst ever after 15 years
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by Crystlmtn, Apr. 11, 2013

I have been with 5/3 for 15 years.  I moved from Columbus to Bainbridge last year.  This office in Bainbridge has caused me to move 6 family bank accounts.  There is a power trip guy there with no hair.  I went in last week to have $185 fees returned on their error.  He said I was luck they paid my checks.  15 years of fees out of control - maily downhill since 09.  Stay away from 5/3/till they get it together.  Very unprofessional help in Bainbridge especially.  I make over 6 figures and they have denied me any loans.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Bainbridge Branch at Chagrin Falls, OH
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No 'Heart' - No Cares
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by CincinnatiBanker, Mar. 29, 2013

Although the staff is friendly enough, they promise call backs and never deliver.  This has happened 3 times.  In ADDITION - my wife had to go onto short term disability because of an extreme heart condition, her employer screwed up her account and caused nearly $700 in fees!  When we called to try and explain the problem we were basically told 'Too Bad'.  It was fixed within 24 hours - but neither the bank nor the employer was willing to do ANYTHING.  A situation CAUSED by a bad heart and Fifth Third did NOTHING bad add more anxiety and stress to a woman with an already bad ticker.  I PRAY that this happens to them someday and they can feel the helplessness that we do in recouping an entire mortgage payment.  Thanks for nothing.  We're moving our business....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Blue Ash Branch at Cincinnati, OH
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former four year customer.
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by cookie47, Mar. 16, 2013

Has now change my daily limit to fifteen hundred and have charged me monthly fee! From having free checking with direct deposit what a rip off. I have now close my account and move on to credit union and Chase bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Dorr-Reynolds Branch at Toledo, OH
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What an awful bank
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by ScottBanking, Feb. 01, 2013

I'd been with Fifth Third from way back when they were First Charter, and they've only gotten progressively worse to deal with since then. They have awful policies in place that will allow you to withdraw/pay money out of your account even if you don't have it, which obviously means big bucks for the banks with overdraft fees. They're unhelpful with these fees, and unrepentant for levying them upon you. I want to specifically call out the manager at this branch, Shawn(Sean?), who seemingly got offended and refused to help me when I told him I was getting irritated with his excuses (they charged me an overdraft fee after letting Duke Energy pull $100 out of an account that hadn't been funded for two weeks). The guy is clearly a corporate shill who wants nothing more than to milk customers for every last dollar he can.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Southpark Branch at Charlotte, NC
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NOT HAPPY WITH THIS BRANCH
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by candijax, Jan. 25, 2013

I am a supportive customer with 5/3rd bank. I love,love,love my accounts with them however this is the worst branch I have been too. I don 't like there customer service and there response times are horrible. I went to deposit money into my account at this bank through the drive thru. No one was in the drive thru lanes except me but it took them 15 minutes to complete transaction and send receipt. There were 2 people in the teller line, which I could see from my car but there where 3  banking reps! I don't understand this. This is not the first time but the 5th time I have came to that location and had slow customer service. Not to mention there is one older lady in particular that always has a attitude problem and always finds reason why something isnt right. Never going back here!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Merrill Road Branch at Jacksonville, FL
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Peggy
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by PegH, Jan. 08, 2013

Awful, Awful, Awful.  Don't use fifth third.  The staff is rude, unhelpful, did I mention rude. My daughter needed help because someone in Nebraska used her debit card.  She is in Michigan.  She has her debit card with her.  Since, 5/3 was doing so little to help her, I called.  
I spoke to Kenya after my daughter came back from 5/3 in tears. While she was at the bank no one bothered to contact bank card fraud. I had to call just to get the number.  God save us from 5/3.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Cheshire Branch at Grand Rapids, MI
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brent
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by Angryinmuskegon, Nov. 10, 2012

This bang is charging more fees every day. Just yesterday i get a call from them saying your account has been garnished. They said it is a one time garnishment and i can still use the account. Well I have outstanding things that will hit my account which has no money in it. so i go to the atm and deposit money to cover these items so they dont overdraft my account..and poof..that money is gone too. Crooks and liars if you ask me.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Seminole Road Branch at Muskegon, MI
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Steaming......Mad
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by SteamingMad, Oct. 30, 2012

They just sent my Mothers CD to the Illinois State Unclaimed Property Division. No phone call, no letter, no email, no nothing! I went in this last March to give them the new mailing information (new letters came to the new changed address) since my Mother changed locations. Our CD wasn't even up to its maturity date when they did this. Totally clueless in the banking world and they don't care about you at all. Stay away from banking with this company.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Itasca at Itasca, IL
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Poor service
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by GinaAdams, Oct. 02, 2012

Very inneficient!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Cotswold Branch at Charlotte, NC
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Very poor customer service
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by Star716, Sep. 25, 2012

I don't understand why we couldn't keep the totally free checking, apparently they want people to go elsewhere to bank. With my new checking account I must maintain $1,500 between my checking and savings or I will be charged $11 per month. How much sense does that make? If I'm unable to maintain $1,500 what makes you think I can afford $11 a month that goes nowhere! Very irritated and will be changing banks right away.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, West Lake Branch at Portage, MI
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Poor Customer Service, Insulting the Client
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by cbhash, Sep. 22, 2012

Went this morning to cash a payroll check at 5th/3rd bank. I was informed that they did not have enought money at the bank to cash my check (I find it hard to believe). Then they said they would do it for $25.00 or if I opened an account there.  I was clearly irrate with them and let them know, withoug raising my voice of resulting to profanity.  As I walked out the one teller told the other on, "man, he's acting like a jerk." Is this the way 5th/3rd wants to treat their customer. Good luck in the future, getting any business from me. Shame on you 5th/3rd.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Valrico Branch at Valrico, FL
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Clearly fifth third does not want my business
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by shellsl, Sep. 21, 2012

Made the mistake of depositing 1000.00 @ the branch on grand / Milwaukee ave in gurnee. I have business & personal accounts with 4 different banks but have never had a bank hold a deposit for 14 days. The deposit cleared 2nd day & i was told i had to bring In proof or wait. What?? I've had an account with them for 10 years...never had a problem with the other branch down the street. Told the branch manager how disappointed i was leaning toward moving this account to another bank & the little power hungry piss-ant said well if i caved into all customers that threatened to move their account, i'd be in trouble. That statement spoke volumes & i will be taking every penny out I suggest everyone do the same!

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Gurnee Branch at Gurnee, IL
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Wire Transfer Issue
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by muza2007, Sep. 06, 2012

Awful. Do not Bank with them. Asked to give me funds from my account the branch didn't have enough cash. Asked to make international wire transfer the system was down for 2 days.
Stupid. awful.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Sharonville Branch at Cincinnati, OH
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Run to any other bank
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by citydweller, Aug. 27, 2012

They didn't follow federal rules for retirement accounts I had with them.  They wouldn't refund me the money owed me--although they would have if I'd kept my money at the bank.  Run, do not walk, to the nearest other bank in the area.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Lakeshore East Branch at Chicago, IL
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poor service this bank will cost you ALOT
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by ml00, Jul. 31, 2012

moving from pensacola to lexington had no problem closing in pensacola problems closing up here gave them the information 6 weeks ago and locked in early to prevebt problems our banker eric adams at nicholasville rd is   nice but had all kind of problems with underwriting suppossed to close on the 27th no go they waited for the day of closing to ask for doctor letters and more bank info today is july 31 and the movers are here with the furniture and its 800 dollars a day to delay acceptance of the furniture plus we have spent and extra 139 night for 5 nights in a hotel so far and not sure if closing today either a total disaster dont use 53 bank if yoyu want peace of mind I think they discriminate  agaist people with disabilities also I got a letter from my disability insurance and from my attorney they wanted a letter from my doctor also stating I was disabilied.Ive been disabiled for 12 years and have a chronic medical codition I know i cant go back to work again but they wanted a letter from muy doctor ridiculous I a trying to get a signature loan from my bank in pensacola on my muriple properties that I own and get around 53. I was putting down 140K cash on a house that is 215K borrowing onkly 85 from 53 it totally unaccepable for someone that has excellent credit of 800 to be put threw this thanks

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Fifth Third Bank, Nicholasville Road Bkg. Ctr. Branch at Lexington, KY
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Completely ignored me
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by Pissed, Jul. 27, 2012

I had called the day before to go into the Three Rivers branch to apply for a secured credit card.  They notified the gal I was supposed to see and I took a seat. I can see right into her office from the chair I was in and she flitted w/her hair, took a few calls and messed w/the computer.  Then a guy she knew (maintenance?) walks in and they talk for 15 min about kids, vacation, everything under the sun.  Then her daughter comes in and the love fest really heated up.  I walked out after being ignored for 1/2 hour.  Switching to a CU-beyond fed up.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Three Rivers Main Branch at Three Rivers, MI
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Sham Operation
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by Lutian, Jul. 09, 2012

Went in for advice on how to invest $200k my grandfather left me. I'm not a finance person but I could tell the "advisor", Scott, I was assigned to wasn't either. It took him over an hour to fill out simple paperwork and kept messing up. His nervous responses to my basic questions made me regret ever stepping into the Strongsville branch. Almost 2 hours later I hightailed it out of there under teh pretense that I had to go pick up my son at school. Biggest waste of time. I doubt this guy could figure out how to open a checking account let alone offer me financial advise.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Fifth Third Bank, Strongsville Branch at Strongsville, OH
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Very Disappointed
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by VeryDisappointed, Jul. 09, 2012

June 8th I went in 5/3 to shop around on a loan. Patrick at the Lancasterr ohio branch off of Schorrway Dr was the loan officer that took my info, and within minutes had my credit score. Talk about interest rates, which were pretty good. So decided to proceed with the loan process.
Two weeks went by with no contact.By the beginning of the third week I called Patrick left a message. Patrick did not call back. Went in the next day (Wed). He was not there, ask if someone could look up my status of my loan. They couldn't bring anything up on computer. They said they would have Patrick call, he never did.
Went back to the bank Friday morning. Patrick was there. He said after looking my application up that everything looked good should close the beginning of the next week.He didn't call!!!
I called him Tuesday afternoon. Just by chance he picked the phone up,He assured me we would close on Thursday and he would call back with a time. Once again Patrick never called.
After a 4 week period of Patrick misleading me I got the bad news in the mail, denying me of the loan, which was disappointing, but I was very angry that Patrick couldn't be straight with me.
My hope is He or His superiors will read this review and change the way they serve thier customers.
I will never recommend this bank to anybody! Their Lending policy are the lowest standard I have ever come across.

* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Lancaster Branch at Lancaster, OH
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Dean Niepokoj -loan officer 5th 3rd bank Crown Point IN- fraud
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by WalterK, Jul. 03, 2012

We were moving back to Indiana from Caifornia and used Dean Niepokoj at Fifth Third in Crown Point IN to do our loan. Big mistake! He was unprofessional and dishonest. At close we signed a form stating we didn't want Billpayer. After close he went to lengths to state that he told us about a "discount" to get a better rate by choosing Billpayer. We would never have chosen to have the bank take money out of our accounts automatically even for some sort of discount! I asked to speak to his manager and he said he didn't have one. He sent paperwork for Billpayer after the close and we sent it back stating we did not want it. Billpayer has been in our account taking money for the past two months and when I called them they said that I would have to talk to my loan officer to cancel. HE won't call me back. I called in to the branch in Crown Point and left messages for management without a return call. What kind of funny business is this. Is this fraud? Can they take money out without authorization/consent?

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Fifth Third Bank, Crown Point Branch at Crown Point, IN
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