East West Bank, SAN JOSE STORY BRANCH

Name:East West Bank, SAN JOSE STORY BRANCH
Full Service Brick and Mortar Office
Review: 2.5star5 client reviews
Location:1001 Story Rd
San Jose, CA 95122

Santa Clara County
View Other Branches
 
Phone:408-279-0668
Branch Deposit:$139,013,000
FDIC Cert:#31628
Established:12/04/2000


The Bank

Name:East West Bank
Concentration:Commercial Lending Specialization
Established:01/01/1972
FDIC Insurance:01/02/1973
Holden By:EAST WEST BCORP INC
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:105, view all, view on map
Website:https://www.eastwestbank.com
Total Assets:$69,478,848,000
Total Deposits:$56,593,486,000
Total Equity Capital:$6,542,852,000
Total Domestic Office Deposits:$53,421,233,000
Net Income:$1,175,084,000
Quarterly Net Income:$242,756,000
Return on Assets:2%
Quarterly Return on Assets:1%
Return on Equity:19%
Quarterly Return on Equity:15%
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Client Review

5 client reviews of East West Bank scored 2.5 out of 5.

Shih Ching Kuo
 5star Overall Rating
by shihching, Jun. 24, 2020

Excellent service, all bankers are smiling and sincere help us, proactively asking all customers for helping, pay extra efforts to help compared to other bank at same community

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on East West Bank, Flushing Roosevelt Branch at Flushing, NY
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GREAT SERVICE, I LOVE THIS BRANCH1
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by carapanos, Jul. 09, 2015

I have been banking with this branch for over 3 years.
Whenever I compare the service they are giving me with the one I receive from other banks like Wells Fargo or B o A, East West Bank provides a much more personalized service.
All staff is very helpful and respond to my requests in a timely and prompt manner. Whenever I go to the branch, I feel like going home...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on East West Bank, Daly City Branch at Daly City, CA
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WARNING: BAD FAITH AND UNETHICAL BANKING PRACTICES!
 1star Overall Rating
by SCalif, Jan. 06, 2013

If I could give zero (0) rating to this bank, I would.

I opened an account at this bank and made a big mistake by bringing my family to also open an account without first sampling how trustworthy this bank is!

This bank acts like a dictator suddenly closed my family's account and then immediately also closed mine without any banking law or evidence to do so. We requested evidence and documentations to support its barbaric actions. The bank refused to produce any evidence. We did not have any foreign transactions or NSF checks to cause such extreme closure of our accounts WITHOUT NOTICE OR WARNING. To this date, this bank refused to comply and illegally kept our balances against our wills. That is outrageous, bad faith, unethical, and horrified!!!

* this reviewer has be with this bank for 1 - 3 years
* this review was made on East West Bank, City Of Industry Branch at Rowland Heights, CA
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by consumeradvocate 2013-08-12 19:12:41
I couldn't agree with this review more. I met with the bank to get a loan on my house. I was told by the loan officer, Jila Ahdoot, that it wasn't worth her time to give me a loan unless I transferred all of my money into her bank BEFORE applying for the loan.  I questioned another employee about this, who said this was false, and then he addressed the issue in front of her and me, at which point she accused me of lying.

Then they wanted my wife to sign the application. I had her sign it, brought the application back, and they rejected it saying it either had to be notarized (even though there is no area for a notary on the form) or have her sign it in person. I brought my wife back an hour later to sign the document in front of them, and they refused to do so. Jila said I had to make an appointment to do this, this while she was in the middle of a walk in appointment,allegedly.

If I had more time, I'd report them to the better business bearough. Instead, I think I will just tell my tale to as many people as I can as a cautionary tail of why not to do business with this bank.

Grade: F minus

All Reviews...

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