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Customers Bank, KIMBERTON BRANCH
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6 client reviews
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| Name: | Customers Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 06/26/1997 |
| FDIC Insurance: | 06/26/1997 |
| Holden By: | CUSTOMERS BCORP INC |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 7, view all, view on map |
| Website: | www.customersbank.com |
| Total Assets: | $21,303,502,000 |
| Total Deposits: | $18,049,415,000 |
| Total Equity Capital: | $1,707,832,000 |
| Total Domestic Office Deposits: | $18,049,415,000 |
| Net Income: | $257,185,000 |
| Quarterly Net Income: | $63,968,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 16% |
| Quarterly Return on Equity: | 15% |
| More... | |
Client Review
6 client reviews of Customers Bank scored 2.5 out of 5.
STAY AWAY!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by RichardD, Apr. 05, 2023
Customers Bank's management team is HORRIBLE! we left a large bank to receive a better relationship and boy were we wrong! This bank lacks service and their upper management treat you like you are a moron. We did not go back to a large bank but we did find a terrific regional bank that treat us the way we treat them, with respect. If you are still banking at Customers, move your accounts, its worth the aggravation!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RichardD, Apr. 05, 2023
Customers Bank's management team is HORRIBLE! we left a large bank to receive a better relationship and boy were we wrong! This bank lacks service and their upper management treat you like you are a moron. We did not go back to a large bank but we did find a terrific regional bank that treat us the way we treat them, with respect. If you are still banking at Customers, move your accounts, its worth the aggravation!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Horrible resolution department
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Quinlanhensler, Dec. 16, 2018
Willing to provide a better review after laims are resolved ive been put through the ringer with unauthorized transaction. That they continue to hold for a ten day wait period. Even though i reported transactions asap. I even fild claim with FDIC AND CREDIT BEAREAS. And a identity theft claim. When you call you call over seas and they are programmed. Nothing ever gets solved until they the investigations department who u can't talk to they are in reachable which is highly sketchy. The ones in charge of my account are unreachable? Scary!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Quinlanhensler, Dec. 16, 2018
Willing to provide a better review after laims are resolved ive been put through the ringer with unauthorized transaction. That they continue to hold for a ten day wait period. Even though i reported transactions asap. I even fild claim with FDIC AND CREDIT BEAREAS. And a identity theft claim. When you call you call over seas and they are programmed. Nothing ever gets solved until they the investigations department who u can't talk to they are in reachable which is highly sketchy. The ones in charge of my account are unreachable? Scary!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Customers Bank, Customers Bank at Phoenixville, PA
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Great service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 4HappyCustomer4Live, Aug. 01, 2018
Love this bank, have been with them for years! They are friendly and helpful!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Ryebrook Branch at Port Chester, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 4HappyCustomer4Live, Aug. 01, 2018
Love this bank, have been with them for years! They are friendly and helpful!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Customers Bank, Ryebrook Branch at Port Chester, NY
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