Cross County Savings Bank, Review

not a happy customer
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Interest Rate and Cost
Office Environment & Staff
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by cloud1958, Apr. 24, 2015

I've been banking here many years,(convenience  and support local,small business. But I must say that my most recent experience, has not been good. They either don't know and  are showing incompetence or poor customer support. In trying to resolve a banking issue, due to a family death, every time I bring a document they requested they come up with another needed  document. They seem to be winging it, back and forth instead of letting you know the procedure to follow. Many banks in the area, they should have better communication with clients,and will change banks

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Cross County Savings Bank, Cross County Savings Bank at Middle Village, NY
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