Compass Bank, Temple Branch

Name:Compass Bank, Temple Branch
Full Service Brick and Mortar Office
Review:45 client reviews
Location:1004 Marlandwood Road
Temple, TX 76502

Bell County
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Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
FDIC Cert:#19048

The Bank

Name:Compass Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1964-03-02
Holden By:Banco Bilbao Vizcaya Argentaria, S.A.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:676, view all, view on map
Total Assets:$85,426,845,000
Total Deposits:$66,265,763,000
Total Equity Capital:$12,072,904,000
Total Domestic Office Deposits:$66,172,765,000
Net Income:$478,174,000
Quarterly Net Income:$87,897,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:3%

Client Review

45 client reviews of Compass Bank scored 2.5 out of 5.

wWonderul customer service
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by DodieA, Mar. 01, 2015

My 80 year old Mother recently lost her checkbook.   She went into the branch on Main Street in Gainesville, FL and was immediately approached by Nancy Hurst.   She was very helpful and spent a great deal of time closing her old account, working with SSA, opening a new account and ordering new checks.  Mom went back into the branch several days later and was immediately approached by Nancy who even remembered her name.  She did everything possible to reduce the stress of the situation and all really appreciate Nancy's hard work and kindness.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Compass Bank, Main Street Branch at Gainesville, FL
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compass anderson mill branch austin tx
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by cowman, Dec. 25, 2014

I have had some bad situations dealing with this branch since 2009 but the worst 2 and the last 2 were yesterday 12/23/14 and today 12/24/14. at 1pm. I have 5 companies and these 5 companies are ran under 3 business accounts at Compass Bank. We also use the Leander TX. branch which is much better. My so called banker  Andrew for the last 2 to 3 years is failing me big time as a banker and the bank personal as service to their customers. On 12/23/14 I pull up to the bank at 5. pm and I did not realize the lobby was closed. The door was locked but Andrew and 2 other women see me and 1 motions at the drive thru. I go to the drive thru. I send in a deposit and then a with draw slip and deposit on another account. This account I have had since sept. 2009 I believe. After a few minutes of me and Andrew and another male teller speaking over the speaker Andrew said he can got give me the funds unless I sign another with draw slip. So I sign 1 and send in my ID. They claim they did not think it was me. I thought I see you every day at the bank and I just came to the door where the personal pointed to the drive thru. I said okay they are having a bad day and just left after taking about 10 to 12 minutes getting the funds to pay some of my men their bonus money for Christmas. Today my son calls me at 12.30 and said I just went by Leander branch and they close at said o my God I have two employees left to get the money for their Christmas bonus. These guys were out of town till the 24th. I rush over to my branch at Anderson Mill. I am relieved at 12.55 or 12.56 to see people at the drive thru. I went to get in line but my employees who were waiting in parking lot for their money said these cars have been waiting a good 6 or 7 minutes. I then saw a banker holding door open at bank and I ran over to the door. The guy was then at Andrews pickup and the bank door locked. I looked at my phone and said look I have a really important withdraw to make for these 2 men sitting over there can have their Christmas. The Hispanic man said o well we are closed it is now 1.02 pm. I said well Andrew is standing right there so tell him I am going back over there to the drive thru which is maybe 30 ft. away and wait my turn but the truck in front of me has been there for ever. I sat in line till 1.08 by my phone. The canister, tube went back and forth 3 times. Finally the customer moves. I pull up to get the tube. The tube closes just below my fingers. I said I can not believe this. I went back to the bank door and knocked. The Hispanic man came back to the door and said come back on Friday. I said can you here me okay. He said yes. I said well you tell Andrew that on Friday I am moving my accounts all $1,200,000.00 worth of deposits this year to another branch. I am calling his superiors in Compass and speaking with them. I SAID YOU SEE ME SITTING HERE AND WILL NOT HELP OUT ON A 1 MINUTE TRANSACTION.I am letting everyone now know about this hopefully causing Andrew his job, I have dealt with guy on a first name basis for at least two years.
Never been treated this bad by a so called banker ever. I will never deal with this banker again and that's that. May change banks entirely. And keep in mind this happened on Christmas Eve at 12.56 pm to 1.10 pm. I have already reported this to customer service and they have someone that is calling me back by Monday. The outcome was that we got a store down the street to give me $920.00 on a ck . that I wrote them to cover the Christmas bonus for one employee. The other employee is doing without any thing from me, his company. Until Friday morning after Christmas when I can finally go to the Leander Branch.
I will say the two lady tellers at the Anderson Mill branch do a good job but they have to deal with Andrew on any big issues. Again I own 5 companies and I am 53 year old and it takes a lot to get me to write something to a bank like this. Something has to be done.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Compass Bank, Anderson Mill Branch at Austin, TX
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by Gilly, Sep. 26, 2014

This Bank over twenty days ago locked a customer account without notifying him and claims it was due to a investigation going on because there was a possible data breach from the Home Depot Debit Card Data Breach. When he went in to make a withdrawl is when he found out, and they treated him like a criminal and still two weeks later now haven't given him an answer, they are about to get a call from an attorney that I'm sure won't be to pleasant. What this Bank and all bank need to understand It's NOT YOUR MONEY it's the account holders who gave you the privilege of holding it for THEM and yes you all allowed to make investments with that money this is why the FDIC insures banks so if they make an investment mistake the account holders are covered if the investment fails.Again I will reiterate IT"S NOT YOUR MONEY IT IS THE ACCOUNT HOLDER'S THEY ARE GIVING YOU THE PRIVILEGE OF HOLDING IT FOR THEM AND YOU AS A BANK AGREED TO GIVE THEM REASONABLE ACCESS TO THEIR MONEY. We are account holders not customers and shouldn't have to beg for our own money. We aren't in there buying anything from the Bank you aren't a retail store you don't sell anything but a service, nothing physically tangible so quit disrespecting your account holders by calling the customers.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Compass Bank, Oxford Branch at Oxford, AL
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