Compass Bank, Temple Branch

Name:Compass Bank, Temple Branch
Full Service Brick and Mortar Office
Review:39 client reviews
Location:1004 Marlandwood Road
Temple, TX 76502

Bell County
 
Phone:254-770-5145
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
FDIC Cert:#19048
Established:1963-02-19


The Bank

Name:Compass Bank
Concentration:Commercial Lending Specialization
Established:1964-03-02
FDIC Insurance:1964-03-02
Holden By:Banco Bilbao Vizcaya Argentaria, S.A.
Charter Class:commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:695, view all, view on map
Website:www.bbvacompass.com
Total Assets:$71,737,435,000
Total Deposits:$54,591,332,000
Total Equity Capital:$11,254,464,000
Total Domestic Office Deposits:$54,468,562,000
Net Income:$432,035,000
Quarterly Net Income:$78,652,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:3%
 More...


Client Review

39 client reviews of Compass Bank scored 2 out of 5.

sorry, uncaring of customers, cheats.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by mike333, Apr. 06, 2014

both managers of this bank are sorry. after waiting extroidenary amount of time on simple transaction. was yelled at by assistant manager supposed customer relations manager. contacted next day. was told you know you were on camera. what does that mean. i guess they made a police report on me getting my liscense and check back. is that illegal. during conversation with managers was told we would be more than glad to cancel a 7000 + bank account over the phone. what kind of bank is this. try to contact corporate managers about this. never called back. in the mean time i am in the process of getting rid of my account and credit card from this non customer oriented bank. beware of this bank. i have found them stealing money in my accounts several times and have had to confront them about this. oh well who cares. i just thought i would tell all about this.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Compass Bank, Cullman Main Branch at Cullman, AL
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Horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by compasssucks11, Mar. 17, 2014

Stayed in drive thru for 25 min with one car in front of me.Then when a person finally showed up it took another 10 minutes.If i didnt have to go to this place for my job i would never come back.Which made me late to work overall.Not a happy camper.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Compass Bank, Gate Parkway Branch at Jacksonville, FL
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The WORST BANK< THIEVES AND BAD CUSTOMER SERVICE
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TheTruthOnline, Oct. 26, 2013

Address: 195 W Ontario Ave, Corona, CA 92882
Phone:(951) 372-2950
I would give them 0 rating, but it wont let you....

So I opened an account at BBVA compass bank online and after being "approved" for a checking account it, the website, stated that I had to go inside a branch and pay to open the account. $50 minimum was required.

It took me about 3 days to find the time to go inside the local branch at Corona, Ca. I went in there and it seemed to be a pleasant experience at first. The lady that helped me did say that she "had to cancel" the account I applied for online due to some system error, that is a very broad and commonly used term and excuse by companies these days! Anyhow, I said it would be fine to cancel it but I wanted only a checking account. She said that it is fine. She also said that there was a program and gave you a FREE savings, what a bunch of BS, but I said ok and took the FREE checking to leave. I gave her $50.01 and she deposited in the account. Then she said I could "automatically" deposit $25 a month to my savings from my checking. I said I didnt want it. Anyhow she pushed it onto me. So I took it. I left the bank and when I got home, I called the branch and said I didnt want the $25 automatic deposit from my checking and they said that is fine and to call customer service, And I did that.

I lost my job and income about 1 month later. The bank kept sending me bank statements and other paperwork, So I called the customer service and said what is going on with my bank account. He told me that I had 4 accounts, I told him I did not have 4 accounts. He stated that I was NEGATIVE $150.00 on one of my accounts in ALL FEES. I asked why, he stated that the person at the branch NEVER CANCELED MY ACCOUNT, AND THAT EVERY MONTH THE BANK WAS TRYING TO PULL $25 FROM MY ACCOUNT AND WHEN IT WASN'T THERE, THEY CHARGED ME A FEE....wow. I never got that money, so who did, the bank!

One day I opened the statement and it said I had $50.01 in the checking account. So I went into the bank to get the money, this was around 10-18-2013, The lady at the counter said ok, but she had to wait for another lady to get back. I think she said the supervisor. Anyhow she said to wait for 20 minutes or go and come back. I did as she asked, When I got back the lady that came to help me was the SAME lady that opened my account. She took me to her office and said "You can not get your $50.01 because your other account is $150 overdrawn...I smirked and said I never took any money from the bank, why do I even have an account that is open and overdrawn, she said "bank police, sorry".

So the bank TOOK, STOLE $50.01 of my hard earned money and kept it, I NEVER wrote one check, Never took money or did anything with my account, the bank just took my money...... I hope that attorney general can get my $50.01 back for me.....


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Compass Bank, Corona Branch at Corona, CA
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