Compass Bank, Dezavala Branch

Name:Compass Bank, Dezavala Branch
Full Service Brick and Mortar Office
Review:47 client reviews
Location:5231 De Zavala Road
San Antonio, TX 78249

Bexar County
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Phone:210-592-5801
Branch Deposit:$45,262,000
FDIC Cert:#19048
Established:1997-04-28


The Bank

Name:Compass Bank
Concentration:Commercial Lending Specialization
Established:1964-03-02
FDIC Insurance:1964-03-02
Holden By:Banco Bilbao Vizcaya Argentaria, S.A.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:671, view all, view on map
Website:www.bbvacompass.com
Total Assets:$83,946,716,000
Total Deposits:$66,222,248,000
Total Equity Capital:$12,079,533,000
Total Domestic Office Deposits:$66,222,248,000
Net Income:$262,923,000
Quarterly Net Income:$152,355,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:5%
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Client Review

47 client reviews of Compass Bank scored 2.5 out of 5.

Still incompetent
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Captain2, Mar. 12, 2013

I've had nothing but issues with a business bank account there. They want to always put holds on the checks (even tho I've been a customer for 2 years an never had a bounced or cancelled check). Everyone acts nice but no one seems to know what they are doing. They'll tell you one thing, an you'll call customer service an get told something different. I've opened a chase account to try them instead after being tired of the problems.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Compass Bank, Dezavala Branch at San Antonio, TX
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Incompetent Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by BBVABanks, Dec. 27, 2011

My husband and I banked with Guaranty Bank until it was acquired by Compass Bank about 2 years ago. My husband and I applied for a home equity loan in December (?) 2009 and the loan officer, Lena (Helotes TX Branch) failed to inform us that we could role our existing mortgage and our home equity loan into one loan for a shorter term and lower percentage rate. We were contacted three months into our loan and told of this option. The information was not correct; we had to wait one year from the inception of the loan before we could consolidate. In December 2010 we again contact Compass to consolidate our mortgage and home equity loan into one 15 year loan at just over 4.35%. This process was started in December 2010 with Lisa at the Boerne TX branch. Lisa is no longer with Compass Bank and the loan was turned over to Stewart in March 2011 and the rate was set to expire in May 2011. After weeks and weeks of contacting Stewart through emails and phone calls that were unreturned, the loan rate expired. Fortunately for us, the loan rates went down to just over 4% and we started the process again. I called Robyn, Helotes TX branch, since I was not receiving return calls from Stewart and was told that the loan was escalated to Stewart's manager Jeff. After several phone calls to Jeff that were returned, we still didn't have an answer as to whether our loan was approved. Two weeks into the complaint against Stewart, Jeff stopped calling and following up on the loan. Again I called Robyn and the lack of customer service, failure to follow up, allowing the loan rate to expire, and general disregard for us as loan applicants was escalated to Robyn's manager. I can't tell you his name because he never contacted us to find out what the problem was. My husband finally walked into a branch a week ago and spoke to Ashley (new loan officer at the Helotes branch) and she told him that she would get back to him with an answer the same day; she did. Ashley stated that the loan should have never been started since the amount we were trying to consolidate was not at least $150,000. Ashley was the first person we spoke to that knew about loans. We waited eight months from the inception of the loan to find out it should have never been started in the first place. I could have saved the headache of numerous phone calls that were never returned, follow-up by myself to Compass employees who never returned phone calls, escalation to Managers who never called us or didn't follow through with promises of "taking care of the problem." So to summarize: our loan started incorrectly, we received wrong information about consolidation three months later, a consolidation loan was started that should have never been started, we waited eight months for an answer about a loan that wasn't correct from the beginning, no return phone calls. I honestly don't know why we are still banking with Compass Bank. I spent 10 years in the banking industry from teller to personal banker, to service manager, I have never experienced such incompetence from loan officers as I have at Compass. I don't see us ever starting another loan with Compass Bank and am considering taking our business elsewhere based on the trust we have lost in the financial institution.
I have been working in tandem with the banks escalation team now for over 6 month due to numerous other problems with the bank (they wouldn't cash a check for my husband that was made payable to me because I wasn't in the vehicle; we have a joint account. They wouldn't allow me to transfer funds into my sons Compass account for an emergency. They changed my statement date, at my request, to stop a loan payment from debiting the day before my payday; the request has not taken affect yet and it has been 4 months. The Helotes TX branch refuses to put remarks on my account for convenience, such as letting my husband cash checks payable to me, yet the Boerne TX branch will, there are too many problems to even list)Will, in the excalation department has been wonderful to work with but unfortunately, this will not save my account.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Compass Bank, Dezavala Branch at San Antonio, TX
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