Compass Bank, Anderson Mill Branch

Name:Compass Bank, Anderson Mill Branch
Full Service Brick and Mortar Office
Review:47 client reviews
Location:13497 North Highway 183 - Suite 100
Austin, TX 78750

Williamson County
View Other Branches
 
Phone:512-421-5801
Branch Deposit:$64,519,000
FDIC Cert:#19048
Established:1995-05-01


The Bank

Name:Compass Bank
Concentration:Commercial Lending Specialization
Established:1964-03-02
FDIC Insurance:1964-03-02
Holden By:Banco Bilbao Vizcaya Argentaria, S.A.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:669, view all, view on map
Website:www.bbvacompass.com
Total Assets:$86,504,843,000
Total Deposits:$69,596,113,000
Total Equity Capital:$12,092,248,000
Total Domestic Office Deposits:$69,596,113,000
Net Income:$423,053,000
Quarterly Net Income:$41,651,000
Return on Assets:1%
Return on Equity:3%
Quarterly Return on Equity:1%
 More...


Client Review

47 client reviews of Compass Bank scored 2.5 out of 5.

compass anderson mill branch austin tx
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cowman, Dec. 25, 2014

I have had some bad situations dealing with this branch since 2009 but the worst 2 and the last 2 were yesterday 12/23/14 and today 12/24/14. at 1pm. I have 5 companies and these 5 companies are ran under 3 business accounts at Compass Bank. We also use the Leander TX. branch which is much better. My so called banker  Andrew for the last 2 to 3 years is failing me big time as a banker and the bank personal as service to their customers. On 12/23/14 I pull up to the bank at 5. pm and I did not realize the lobby was closed. The door was locked but Andrew and 2 other women see me and 1 motions at the drive thru. I go to the drive thru. I send in a deposit and then a with draw slip and deposit on another account. This account I have had since sept. 2009 I believe. After a few minutes of me and Andrew and another male teller speaking over the speaker Andrew said he can got give me the funds unless I sign another with draw slip. So I sign 1 and send in my ID. They claim they did not think it was me. I thought I see you every day at the bank and I just came to the door where the personal pointed to the drive thru. I said okay they are having a bad day and just left after taking about 10 to 12 minutes getting the funds to pay some of my men their bonus money for Christmas. Today my son calls me at 12.30 and said I just went by Leander branch and they close at 1.pm.I said o my God I have two employees left to get the money for their Christmas bonus. These guys were out of town till the 24th. I rush over to my branch at Anderson Mill. I am relieved at 12.55 or 12.56 to see people at the drive thru. I went to get in line but my employees who were waiting in parking lot for their money said these cars have been waiting a good 6 or 7 minutes. I then saw a banker holding door open at bank and I ran over to the door. The guy was then at Andrews pickup and the bank door locked. I looked at my phone and said look I have a really important withdraw to make for these 2 men sitting over there can have their Christmas. The Hispanic man said o well we are closed it is now 1.02 pm. I said well Andrew is standing right there so tell him I am going back over there to the drive thru which is maybe 30 ft. away and wait my turn but the truck in front of me has been there for ever. I sat in line till 1.08 by my phone. The canister, tube went back and forth 3 times. Finally the customer moves. I pull up to get the tube. The tube closes just below my fingers. I said I can not believe this. I went back to the bank door and knocked. The Hispanic man came back to the door and said come back on Friday. I said can you here me okay. He said yes. I said well you tell Andrew that on Friday I am moving my accounts all $1,200,000.00 worth of deposits this year to another branch. I am calling his superiors in Compass and speaking with them. I SAID YOU SEE ME SITTING HERE AND WILL NOT HELP OUT ON A 1 MINUTE TRANSACTION.I am letting everyone now know about this hopefully causing Andrew his job, I have dealt with guy on a first name basis for at least two years.
Never been treated this bad by a so called banker ever. I will never deal with this banker again and that's that. May change banks entirely. And keep in mind this happened on Christmas Eve at 12.56 pm to 1.10 pm. I have already reported this to customer service and they have someone that is calling me back by Monday. The outcome was that we got a store down the street to give me $920.00 on a ck . that I wrote them to cover the Christmas bonus for one employee. The other employee is doing without any thing from me, his company. Until Friday morning after Christmas when I can finally go to the Leander Branch.
I will say the two lady tellers at the Anderson Mill branch do a good job but they have to deal with Andrew on any big issues. Again I own 5 companies and I am 53 year old and it takes a lot to get me to write something to a bank like this. Something has to be done.

Charlie

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Compass Bank, Anderson Mill Branch at Austin, TX
21 of 24 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Almost the best bank I can get.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Freddy99, Aug. 15, 2013

I have been a customer for this branch for more than 10 years.  I have worked with multiple branch managers also from the same branch.  They help me started my business account.  Eventually, the current branch manager Andrew Drobny help me get a line of credit to fund my business.  I know all the bank tellers.  They are polite and super nice.  They called me by my first name and I did the same to them.  The corp does not have very competitive interest rate but they still get me because they are so friendly and helpful to my needs.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Compass Bank, Anderson Mill Branch at Austin, TX
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by pjkaniglius 2013-09-23 21:37:10
10 years heh?  Hasn't been there that long.  Mabe two years

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