Compass Bank, 7th Street & Union Hills Branch

Name:Compass Bank, 7th Street & Union Hills Branch
Full Service Brick and Mortar Office
Review:47 client reviews
Location:702 East Union Hills Drive
Phoenix, AZ 85024

Maricopa County
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Phone:602-553-7540
Branch Deposit:$35,958,000
FDIC Cert:#19048
Established:2003-10-20


The Bank

Name:Compass Bank
Concentration:Commercial Lending Specialization
Established:1964-03-02
FDIC Insurance:1964-03-02
Holden By:Banco Bilbao Vizcaya Argentaria, S.A.
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:671, view all, view on map
Website:www.bbvacompass.com
Total Assets:$84,701,144,000
Total Deposits:$67,697,264,000
Total Equity Capital:$12,197,701,000
Total Domestic Office Deposits:$67,697,264,000
Net Income:$381,402,000
Quarterly Net Income:$118,479,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
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Client Review

47 client reviews of Compass Bank scored 2.5 out of 5.

Mr. Marcus N. Heath
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MHeath, Mar. 19, 2012

I have been with compass for several years and have personal and business accounts with them. This Branch on Union hills is one of the worst service and follow up business's I have ever had the displeasure of dealing with. Over 60 days ago we added persons to our accounts that where supposed to be mailed their CC, have still never received them. I have deposited check batches at this branch where they will not deposit some of them for what ever reason, and they will never call you back. Just over all one of the worst bank branches I have ever dealt with.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Compass Bank, 7th Street & Union Hills Branch at Phoenix, AZ
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Mr. Russell L Lyons
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by mask, Mar. 01, 2012

I have banked with Compass over 7 years and then this BBVA was added which is a Spain company that took over.  Since then all level of service is gone.  Departments within dont know what other departments are doing so you get transferred all over the place and several times it went round circle and I was right where I started. My average wait time is 45 min to speak with someone who just transfers you to someone else. When I did get service I call back and am told that they dont offer that service so I hang up call back and the next person does what I am requesting.  I did give them a chance with a minor complaint but even the employee from corporate couldnt fix all the problems with my business account. The worst though, I set up my house payment on auto and it was never sent, when I called the answer I got was "sorry we dont know why" is there anything else I can help with: YES what about my late payment and credit? They said to contact my loan company I told them it's YOU I have the loan with and they said not really they use our name but we dont service it sorry.  I closed 6 accounts (including my business accounts) and can you believe I put over 300,000 on average per year in this bank and no one even called or cared that I closed 4 CC accounts and 5 check/sav accounts. DONT use this company they dont know anything about banking or customer service.  *****NICE job Compass, I read the other reviews and when you try and add a comment it wont let you warn or comment on the review*** just another reason I wont work with this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Compass Bank, 7th Street & Union Hills Branch at Phoenix, AZ
11 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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