Comerica Bank, MERIDIAN MALL BRANCH
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63 client reviews
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| Name: | Comerica Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 03/05/1849 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | COMERICA INC |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 414, view all, view on map |
| Website: | www.comerica.com |
| Total Assets: | $85,902,000,000 |
| Total Deposits: | $68,355,000,000 |
| Total Equity Capital: | $5,703,000,000 |
| Total Domestic Office Deposits: | $67,983,000,000 |
| Net Income: | $876,000,000 |
| Quarterly Net Income: | $26,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 17% |
| Quarterly Return on Equity: | 2% |
| More... | |
Client Review
63 client reviews of Comerica Bank scored 2.5 out of 5.
MeridianMallBranchnighmare
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by thoroughlyaggrivated, May. 28, 2013
My mother, who was a Comerica customer for many, many years recently passed away. She still has a safety box, but since my sister, who moved across country lost the key. I am on my mothers account but not on the safety box. My sister is the only name on that account. Long story short a gentleman named Rock has been LESS THAN HELPFUL! I drove to East Lansing to resolve the issue. I was told that my sister was the ONLY one who could access the safety box. We went through over three months of feet dragging and my sister, who is handicapped, drove all over San Diego to get the proper paperwork signed. Many calls were made to the bank and yet, this still has dragged on and on. My sister is in town and stopped by the bank only to be asked if she had a key!! WOW, what does it take with this guy (ROCK). Anyway, he said he would not get a locksmith today to open the box. She is leaving town and the drama continues. We have i9,mportant paperwork (life insurance)in the box and NEED to get it. Now I have to go back to Lansing and deal with it. Once this is resolved, I will close my account and my mother's. Very poor customer service!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Meridian Mall Branch at Okemos, MI
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby thoroughlyaggrivated, May. 28, 2013
My mother, who was a Comerica customer for many, many years recently passed away. She still has a safety box, but since my sister, who moved across country lost the key. I am on my mothers account but not on the safety box. My sister is the only name on that account. Long story short a gentleman named Rock has been LESS THAN HELPFUL! I drove to East Lansing to resolve the issue. I was told that my sister was the ONLY one who could access the safety box. We went through over three months of feet dragging and my sister, who is handicapped, drove all over San Diego to get the proper paperwork signed. Many calls were made to the bank and yet, this still has dragged on and on. My sister is in town and stopped by the bank only to be asked if she had a key!! WOW, what does it take with this guy (ROCK). Anyway, he said he would not get a locksmith today to open the box. She is leaving town and the drama continues. We have i9,mportant paperwork (life insurance)in the box and NEED to get it. Now I have to go back to Lansing and deal with it. Once this is resolved, I will close my account and my mother's. Very poor customer service!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Meridian Mall Branch at Okemos, MI
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by huffyou 2013-06-13 21:17:25
Wow it sounds like yall had your ducks in order on that one. One of you needs to take responsibility when a parent dies. I cant imagine my mother dying and not having my shit together. Good luck with people holding your hand the rest of your life.
by Moneyman8 2014-06-12 11:36:37
huffy seemed harsh but on the right track. Its a contract, only signers can have access to the box. The bank has to follow the way the contract is layed out. How do they know your mom didnt want you not to have access. Esspecially since she added your sister but not you.
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