Comerica Bank, Ford Road-Beech Daly Branch

HORRIBLE BANK
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by frust8ed, Mar. 22, 2013

I banked with Sterling Bank for over 25 years and was satisfied with the services we received. All banks charge fees so there was nothing out of the norm there, but if I ever needed to call about an issue (which is rare for me) I was helped in a friendly and professional way. Issue was always resolved in an expediate manner. They go bought out by Comerica and I have been in banking HELL(o) ever since! They provide the worst customer service I have EVER heard of! If you have a problem, dont expect any help, you won't get any! You can take the time to go into the branch and speak to someone and IT STILL WONT GET RESOLVED!!! We had an issue with a debit card # being compromised and we reported it stolen (as we were supposed to) and then went into the branch to get cards reissued and verify all transactions (as we should. They did not stop the transactions that we discussed were not authorized and didnt even reorder our new cards! A week later, I was left to deal with the aftermath of trying to resolve the fact that thieves were able to access my funds but I was not. I had to make more time to visit the branch (which is ONLY open during my working hours of 9-5) and filling out countless forms to stop transactions that showed up AFTER we had already reported our cards stolen! And our replacement cards HAD NEVER BEEN ORDERED!!! I am 45 and have only banked with 2 banks in my entire life so for me to say I am changing banks is a BIG deal but I am!! Less than 6 months since Sterling Bank changed to Comerica I am sooooo frustrated and disgusted by this bank that I AM LEAVING!!! Good riddance Comerica!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Katy I-10 West Branch at Katy, TX
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mister
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by happynot, Mar. 05, 2013

Don't open an account here. If you change your mind they charge a 75% fee to close the account. They are going to get your money one way or another

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Michigan-American Road Branch at Dearborn, MI
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Charges to use their own automated teller machine
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by paulf559, Mar. 04, 2013

I hate this bank!!! I've had $25 escalated to several hundred by, none other than Comerica bank, because they charged me a fee that was more than the few dollars I had left in the account, for using the teller machine attached their building on Groesbeck and Harrington. I was hounded for 7 years, then it stopped do to the statues of limitations. Needless to say, I would never give that God forsaken bank a penny of my money ever again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Comerica Bank, Groesbeck-Harrington Branch at Clinton Township, MI
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