Citizens Bank of Pennsylvania, Upper Darby Branch

Name:Citizens Bank of Pennsylvania, Upper Darby Branch
Full Service Brick and Mortar Office
Review:41 client reviews
Location:36 Glendale Road
Upper Darby, PA 19082

Delaware County
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Phone:610-352-6700
Office Hours:Sun: 11:00 to 14:00
Mon: 09:00 to 15:00
Tue: 09:00 to 15:00
Wed: 09:00 to 15:00
Thu: 09:00 to 16:00
Fri: 09:00 to 19:00
Sat: 09:00 to 13:00
Branch Deposit:$62,836,000
FDIC Cert:#57282
Established:1958-04-28


The Bank

Name:Citizens Bank of Pennsylvania
Concentration:All Other Specialization > 1 Billion
Established:2001-12-01
FDIC Insurance:2001-12-01
Holden By:Citizens Financial Group, Inc.
Charter Class:Savings banks, state charter, supervised by the FDIC
# of Branches:368, view all, view on map
Website:www.citizensbank.com
Total Assets:$36,138,583,000
Total Deposits:$29,513,671,000
Total Equity Capital:$3,900,621,000
Total Domestic Office Deposits:$29,439,923,000
Net Income:$89,415,000
Quarterly Net Income:$55,301,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:6%
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Client Review

41 client reviews of Citizens Bank of Pennsylvania scored 2 out of 5.

Absolutely disgusted
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kelseyk1127, Nov. 19, 2016

Both times I have gone to this specific branch in Thorndale, Pa in the Acme, I have had horrible experiences. The first time I went to cash my paycheck, the teller at the front desk was extremely rude to me. Her and the other woman both kept looking at me, then to each other and laughing in a bullying manner. The second time I went, which was 3 days ago, I handed my check to the bank teller to be cashed and he laughed at the amount on of the check. The check was only for $67.30, however, I waitress so I only make $2.83 an hour and make %90 of my money in tips. I said to him "If you are laughing at my paycheck, it's so small because I waitress...ect." and he proceeded to say, "Wow, they really jip you don't they?" I shouldnt have had to explain myself to begin with, however, I felt obligated after he insulted me. It was extremely ignorant of him to laugh at my paycheck. At first I was going to let it go, but the more I thought about it the more outraged I have become. I will be going back into this branch to speak with the manager tomorrow. I will never be using this branch again, and I'm half tempted to switch my bank because of this.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Pennsylvania, Thorndale Acme Branch at Downingtown, PA
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Angela Robison
Overall Rating
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by Sylvester13, Mar. 28, 2016

Jodi and Donovan helped me with a loan. The loan procedure took forever but the help and communication that I received from both Donovan and Jodi are the only reason I continued with the loan! They are an asset to your company as well as all the tellers

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Pennsylvania, Moraine Point Plaza Giant Eagle Bran at Butler, PA
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Great People!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by JMacEwan, Mar. 24, 2016

I love how friendly everyone is and how professional they are as well. Tom really impressed me with his level of service and professionalism.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Pennsylvania, Roaring Spring Giant Eagle Branch at Roaring Spring, PA
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