Citizens Bank of Pennsylvania, Trappe Branch

Name:Citizens Bank of Pennsylvania, Trappe Branch
Full Service Brick and Mortar Office
Review:27 client reviews
Location:130 Main St., Trappe Shopping Center, Suite 158
Collegeville, PA 19426

Montgomery County
 
Phone:610-489-9235
Branch Deposit:$78,752,000
FDIC Cert:#57282
Established:1923-01-01


The Bank

Name:Citizens Bank of Pennsylvania
Concentration:Mortgage Lending Specialization
Established:2001-12-01
FDIC Insurance:2001-12-01
Holden By:Uk Financial Investments Limited
Charter Class:savings banks, state charter, supervised by the FDIC
# of Branches:380, view all, view on map
Website:www.citizensbank.com
Total Assets:$32,470,102,000
Total Deposits:$22,958,630,000
Total Equity Capital:$4,095,638,000
Total Domestic Office Deposits:$22,833,314,000
Net Income:$46,864,000
Quarterly Net Income:$46,864,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

27 client reviews of Citizens Bank of Pennsylvania scored 1.5 out of 5.

Rude tellers. Terrible customer service.
Overall Rating
Office Environment & Staff
Waiting Time
by artgems, Apr. 18, 2014

Today I received the worst treatment ever from bank tellers.  I have banked at the Kingston branch for a number of years and everyone knew me by name.  They were always very helpful, friendly and courteous.  However, today was different.  I had not been there in about a month.  I did not recognize anyone.  Everyone seemed new.  I went there near closing time with the simple request of trading in pennies for dollars.  I cleaned my car and had lots of change.  The teller asked if I had an account.  I told her that I did have one.  She never asked for my debit card.  I asked for an extra penny folder since they told me they did not accept loose change.  She begrudgingly looked in the drawers and finally found one.  I filled the folder as fast as I could and gave it to the teller.  She critiqued my work and said that she did not like the way it was wrapped.  I refilled it and she said it was still unacceptable.  Another teller came over and said that I would have to leave because the bank was closing.  She told me to come back another day.  I was practically given the bums rush!  All over some pennies!  I was always pleased with the service I received at this branch until today.  I left there wanting to close my account.  I really do not feel comfortable going back there.     

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Pennsylvania, Kingston Branch at Kingston, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Satisfied customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by brandch1, Feb. 01, 2014

I always get good service at this branch. They greet me by name and the wait is never too long.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Pennsylvania, Westtown Branch at West Chester, PA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

worst customer service
Overall Rating
Office Environment & Staff
Waiting Time
by nick01, Oct. 29, 2013

My husband and I bank at different banks, mine is a small little bank and his is citizen. What a difference going from mine to his. I waited at citizens bank Souderton drive thru for over 5 minutes all the tellers looked at me when I pulled up but couldn't even say we'll be right with you. Then when they finally did help me the teller never apologized. In fact she never said a word to me just took my money. I have never had to deal with such rude customer service at a bank before.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Pennsylvania, Souderton Branch at Souderton, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Wells Fargo Bank, Collegeville Branch
Full Service Brick and Mortar Office
222 E Main Street
Collegeville, PA 19426
PNC Bank, Collegeville Branch
Full Service Brick and Mortar Office
21 Town Center Drive
Collegeville, PA 19426
National Penn Bank, Royersford Branch
Full Service Brick and Mortar Office
793 Main Street
Royersford, PA 19468
Susquehanna Bank, Collegeville Branch
Full Service Brick and Mortar Office
1856 South Collegeville Road
Collegeville, PA 19426
First Niagara Bank, Limerick Branch
Full Service Brick and Mortar Office
260 West Ridge Pike
Royersford, PA 19468
Ambler Savings Bank, Limerick Branch
Full Service Brick and Mortar Office
438 West Ridge Pike
Royersford, PA 19468
Phoenixville Federal Bank and Trust, Collegeville Branch
Full Service Brick and Mortar Office
74 Second Avenue
Collegeville, PA 19426
Harleysville Savings Bank, Upper Providence Branch
Full Service Brick and Mortar Office
1889 Ridge Pike
Royersford, PA 19468

View All