Citizens Bank of Pennsylvania, Mt. Royal Branch

Name:Citizens Bank of Pennsylvania, Mt. Royal Branch
Full Service Brick and Mortar Office
Review:27 client reviews
Location:1704 Mt. Royal Boulevard
Glenshaw, PA 15116

Allegheny County
 
Phone:412-487-8918
Branch Deposit:$96,115,000
FDIC Cert:#57282
Established:1900-01-01


The Bank

Name:Citizens Bank of Pennsylvania
Concentration:Commercial Lending Specialization
Established:2001-12-01
FDIC Insurance:2001-12-01
Holden By:Uk Financial Investments Limited
Charter Class:savings banks, state charter, supervised by the FDIC
# of Branches:380, view all, view on map
Website:www.citizensbank.com
Total Assets:$29,098,779,000
Total Deposits:$22,711,761,000
Total Equity Capital:$4,072,358,000
Total Domestic Office Deposits:$22,649,152,000
Quarterly Net Income:$40,770,000
Quarterly Return on Assets:1%
Quarterly Return on Equity:4%
 More...


Client Review

27 client reviews of Citizens Bank of Pennsylvania scored 1.5 out of 5.

Rude tellers. Terrible customer service.
Overall Rating
Office Environment & Staff
Waiting Time
by artgems, Apr. 18, 2014

Today I received the worst treatment ever from bank tellers.  I have banked at the Kingston branch for a number of years and everyone knew me by name.  They were always very helpful, friendly and courteous.  However, today was different.  I had not been there in about a month.  I did not recognize anyone.  Everyone seemed new.  I went there near closing time with the simple request of trading in pennies for dollars.  I cleaned my car and had lots of change.  The teller asked if I had an account.  I told her that I did have one.  She never asked for my debit card.  I asked for an extra penny folder since they told me they did not accept loose change.  She begrudgingly looked in the drawers and finally found one.  I filled the folder as fast as I could and gave it to the teller.  She critiqued my work and said that she did not like the way it was wrapped.  I refilled it and she said it was still unacceptable.  Another teller came over and said that I would have to leave because the bank was closing.  She told me to come back another day.  I was practically given the bums rush!  All over some pennies!  I was always pleased with the service I received at this branch until today.  I left there wanting to close my account.  I really do not feel comfortable going back there.     

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Pennsylvania, Kingston Branch at Kingston, PA
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Satisfied customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by brandch1, Feb. 01, 2014

I always get good service at this branch. They greet me by name and the wait is never too long.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Pennsylvania, Westtown Branch at West Chester, PA
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worst customer service
Overall Rating
Office Environment & Staff
Waiting Time
by nick01, Oct. 29, 2013

My husband and I bank at different banks, mine is a small little bank and his is citizen. What a difference going from mine to his. I waited at citizens bank Souderton drive thru for over 5 minutes all the tellers looked at me when I pulled up but couldn't even say we'll be right with you. Then when they finally did help me the teller never apologized. In fact she never said a word to me just took my money. I have never had to deal with such rude customer service at a bank before.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Pennsylvania, Souderton Branch at Souderton, PA
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