Citizens Bank of Pennsylvania, East Norriton Crossing Branch

Name:Citizens Bank of Pennsylvania, East Norriton Crossing Branch
Full Service Brick and Mortar Office
Review:30 client reviews
Location:5 W Germantown Pike
Norristown, PA 19401

Montgomery County
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Phone:610-539-9515
Branch Deposit:$158,495,000
FDIC Cert:#57282
Established:1923-01-01


The Bank

Name:Citizens Bank of Pennsylvania
Concentration:All Other Specialization > 1 Billion
Established:2001-12-01
FDIC Insurance:2001-12-01
Holden By:Uk Financial Investments Limited
Charter Class:savings banks, state charter, supervised by the FDIC
# of Branches:372, view all, view on map
Website:www.citizensbank.com
Total Assets:$32,523,705,000
Total Deposits:$24,528,662,000
Total Equity Capital:$4,000,143,000
Total Domestic Office Deposits:$24,478,367,000
Net Income:$82,885,000
Quarterly Net Income:$36,021,000
Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:4%
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Client Review

30 client reviews of Citizens Bank of Pennsylvania scored 1.5 out of 5.

Bank of Thiefs
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by krissell, Sep. 19, 2014

I opened account 3 months ago and this bank has charged me over $600 of fees, $380 in first week of banking with them.  I specifically denied the overdraft protection. So I walked out thinking this was the case. Also, I was promised $100 for having direct deposit, never gave to me now tell me they didnt have the special at the time but yet I was told they did.  That next week my direct deposit went in and I had a few bills coming out day after totally $200, they charged me fees for insufficient funds because the money was in different account.  I never checked the online cause I knew what I had in there would cover and would thought I would get notification if something was not right. Nothing. Had to wait to set up online account cause I had to wait for pin to come in mail in order to do so.  I checked online account and noticed I was charged $380 in fees and no courtesy call for being new account. They said I had overdraft protection on one account but not the other.  I was fed some much bull when opening that account and they are not willing to do anything to rectify just quote the policies which dont mean anything if never told ther correct information.  I have never in my life dealt with a business like this.  WORST BANK EVER!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank of Pennsylvania, Phoenixville Acme Branch at Phoenixville, PA
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7
Overall Rating
by 32327272, Sep. 05, 2014

Not a very good rating here. I hear the tellers are not treated well at all by the managers. Can we say "work place harassment" A good working environment starts with the people at the top of the chain. Bad apples produce bad seeds.

* this review was made on Citizens Bank of Pennsylvania, Cochran Road Branch at Pittsburgh, PA
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Awful customer service from Heather ( the manager)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by customerservice45, Aug. 06, 2014

I have dealt with Heather twice now and her rudeness was downright disgusting. Customer service is not a priority for her at all. She was not helpful to me despite being in charge of the bank. Fortunately I do not have to use this branch. I will use a different one. I would avoid it at all costs.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank of Pennsylvania, Wexford Branch at Wexford, PA
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All Reviews...

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