Citizens Bank, Hyannis Rotary Branch

Name:Citizens Bank, Hyannis Rotary Branch
Full Service Brick and Mortar Office
Review:22 client reviews
Location:417 Barnstable Road
Hyannis, MA 02601

Barnstable County
View Other Branches
 
Phone:508-790-6012
Branch Deposit:$77,405,000
FDIC Cert:#57957
Established:1937-12-20


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Uk Financial Investments Limited
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:865, view all, view on map
Website:www.citizensbank.com
Total Assets:$102,971,333,000
Total Deposits:$71,039,172,000
Total Equity Capital:$15,675,858,000
Total Domestic Office Deposits:$70,246,534,000
Net Income:$819,918,000
Quarterly Net Income:$184,095,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

22 client reviews of Citizens Bank scored 2.5 out of 5.

Dim wits
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mrsale, Apr. 29, 2015

If I get into the specific problems that I've encountered over the past few years, I could be easily identified. Suffice to say that there are a few really, really unqualified people working here.  I used to like this bank, but I am looking to take my business elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Grand River / Beck Kroger at Novi, MI
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Nickled and dimed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TobyinBoston, Feb. 18, 2015

Citizens used to be a great bank.  Now, it's just fair, and that's being exceedingly generous.  Management has elected to institute many new fees over the last few years, which are make me feel like I'm being nickled and dimed.  Branch service is likewise diapointing.  Again, management has elected to run the branches with a skeleton crew resulting in poor service.  The branch folk are overworked, and as a consequence, are happy to offer minimal service, so that they can "keep up".  I don't blame the staff, I blame the nitwit management team.  Overall, I'm looking forward to banking with another smaller institution that values both their customers and their employees.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, West Concord Office at Concord, MA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by theresaeileen 2015-05-11 08:49:54
Too many fees.
Outside Driveup Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015

I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine.  When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them.  They can't guarantee that the service person will be there before they close for the day.  If they come too late, they'll have to come back tomorrow....Really????  This is terrible customer service.  Not the staff's fault at all - they're very professional & helpful.  This is a bad bank policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Bank of America, Hyannis Branch (0.3 miles)
Full Service Brick and Mortar Office
291 Barnstable Road
Hyannis, MA 02601
Eastern Bank, Hyannis Branch (0.3 miles)
Full Service Brick and Mortar Office
375 Iyannough Road
Hyannis, MA 02601
The Cape Cod Five Cents Savings Bank, Hyannis Branch (0.3 miles)
Full Service Brick and Mortar Office
171 Falmouth Road
Hyannis, MA 02601
TD Bank, Hyannis Mall Branch (0.4 miles)
Full Service Brick and Mortar Office
226 Falmouth Road
Hyannis, MA 02601
Bank of Cape Cod, Bank Of Cape Cod (0.8 miles)
Full Service Brick and Mortar Office
232 Main Street
Hyannis, MA 02601

More