Citizens Bank, Cowesett Branch

Name:Citizens Bank, Cowesett Branch
Full Service Brick and Mortar Office
Review:19 client reviews
Location:300 Quaker Lane, Suite 22
Warwick, RI 02886

Kent County
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Phone:401-823-8030
Branch Deposit:$179,098,000
FDIC Cert:#57957
Established:1988-12-12


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Uk Financial Investments Limited
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:865, view all, view on map
Website:www.citizensbank.com
Total Assets:$101,843,177,000
Total Deposits:$69,036,275,000
Total Equity Capital:$15,696,941,000
Total Domestic Office Deposits:$68,126,175,000
Net Income:$635,823,000
Quarterly Net Income:$173,586,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:4%
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Client Review

19 client reviews of Citizens Bank scored 2.5 out of 5.

Looking for a new bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lostme, Sep. 29, 2014

Customer for 20 years - treated like a criminal for trying to deposit an English check.  Funny - I thought them being a UK owned bank, it would have been no problem.

Insulted, straight from their director's office.  Took 7 days to verify money that I was able to verify leaving the account in 24 hours.

Once one of the best - now, just your typical bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Pawtuxet Branch at Providence, RI
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Beverly MA horrible service Brian Mgr, Kristine.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by Crotchrkt, Apr. 09, 2014

Horrible customer service - refused to closed account. Made me wait 40 min when he couldn't verify how an account was opened!  Really?  a bank manager couldn't verify this after calling the customer service?  Something is seriously wrong here, possibly just with these two if not systematically with the whole operation.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Beverly Stop & Shop Elliott Branch at Beverly, MA
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Erica F. Berman
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by EricaBerman, Aug. 29, 2013

I have utilized the services of this bank for a number of years, including all of the branch managers, their assistants and tellers, and I am very impressed with everyone's professionalism, kindness, support and assistance. I have worked with the former manager, Rob, and now Jason Holcomb for a couple of years trying to help a family member with a mortgage, and their patience, compassion and assistance were greatly appreciated beyond words. Thank you to Citizen's Bank for your corporate citizenship and easy access to the community. Much appreciated!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citizens Bank, Pine Hills Branch at Albany, NY
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Citizens Bank, Stop & Shop - Warwick West Branch (0.0 miles)
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