Citizens Bank, Cowesett Branch

Name:Citizens Bank, Cowesett Branch
Full Service Brick and Mortar Office
Review:23 client reviews
Location:300 Quaker Lane, Suite 22
Warwick, RI 02886

Kent County
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Phone:401-823-8030
Branch Deposit:$179,098,000
FDIC Cert:#57957
Established:1988-12-12


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Uk Financial Investments Limited
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:865, view all, view on map
Website:www.citizensbank.com
Total Assets:$102,971,333,000
Total Deposits:$71,039,172,000
Total Equity Capital:$15,675,858,000
Total Domestic Office Deposits:$70,246,534,000
Net Income:$819,918,000
Quarterly Net Income:$184,095,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
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Client Review

23 client reviews of Citizens Bank scored 2.5 out of 5.

Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by limorin, Jul. 14, 2015

I have been working with Helen Brandon of the North Conway branch since April 2015 trying to get a mortgage on a condo and have been ignored, asked for documents already sent to her and blindsided by off-the-wall requests.  It has left me extremely upset and anxious,  Closing is in three days and today I was handed another obstacle.  She failed to schedule an appraisal of the property and now wants to delay the closing.  The seller will charge me $100 a day for each day of delay.  I am so not happy with her or Citizens Bank's performance throughout this whole awful ordeal.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, North Conway Branch at North Conway, NH
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Dim wits
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mrsale, Apr. 29, 2015

If I get into the specific problems that I've encountered over the past few years, I could be easily identified. Suffice to say that there are a few really, really unqualified people working here.  I used to like this bank, but I am looking to take my business elsewhere.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Grand River / Beck Kroger at Novi, MI
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Nickled and dimed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TobyinBoston, Feb. 18, 2015

Citizens used to be a great bank.  Now, it's just fair, and that's being exceedingly generous.  Management has elected to institute many new fees over the last few years, which are make me feel like I'm being nickled and dimed.  Branch service is likewise diapointing.  Again, management has elected to run the branches with a skeleton crew resulting in poor service.  The branch folk are overworked, and as a consequence, are happy to offer minimal service, so that they can "keep up".  I don't blame the staff, I blame the nitwit management team.  Overall, I'm looking forward to banking with another smaller institution that values both their customers and their employees.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, West Concord Office at Concord, MA
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by theresaeileen 2015-05-11 08:49:54
Too many fees.

All Reviews...

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