Citizens Bank, Charter One Bank Na Branch

Name:Citizens Bank, Charter One Bank Na Branch
Full Service Brick and Mortar Office
Review:21 client reviews
Location:1215 Superior Avenue
Cleveland, OH 44114

Cuyahoga County
View Other Branches
 
Phone:216-566-5300
FDIC Cert:#57957
Established:1934-05-01


The Bank

Name:Citizens Bank
Concentration:Commercial Lending Specialization
Established:2005-05-13
FDIC Insurance:2005-05-13
Holden By:Uk Financial Investments Limited
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:865, view all, view on map
Website:www.citizensbank.com
Total Assets:$102,971,333,000
Total Deposits:$71,039,172,000
Total Equity Capital:$15,675,858,000
Total Domestic Office Deposits:$70,246,534,000
Net Income:$819,918,000
Quarterly Net Income:$184,095,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

21 client reviews of Citizens Bank scored 2.5 out of 5.

Nickled and dimed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TobyinBoston, Feb. 18, 2015

Citizens used to be a great bank.  Now, it's just fair, and that's being exceedingly generous.  Management has elected to institute many new fees over the last few years, which are make me feel like I'm being nickled and dimed.  Branch service is likewise diapointing.  Again, management has elected to run the branches with a skeleton crew resulting in poor service.  The branch folk are overworked, and as a consequence, are happy to offer minimal service, so that they can "keep up".  I don't blame the staff, I blame the nitwit management team.  Overall, I'm looking forward to banking with another smaller institution that values both their customers and their employees.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, West Concord Office at Concord, MA
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Outside Driveup Issue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Tonawanda, Jan. 27, 2015

I accidentally took too long at the outside teller on Wednesday and my debit card was pulled back into the machine.  When I went back at lunchtime to retrieve my card, I was told that they only open the outside vault ONCE A WEEK - on Tuesdays! They said they would call when I could pick it up. After waiting 6 days, I heard nothing, so called them.  They can't guarantee that the service person will be there before they close for the day.  If they come too late, they'll have to come back tomorrow....Really????  This is terrible customer service.  Not the staff's fault at all - they're very professional & helpful.  This is a bad bank policy.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Georgetown Square Branch at Buffalo, NY
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Looking for a new bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Lostme, Sep. 29, 2014

Customer for 20 years - treated like a criminal for trying to deposit an English check.  Funny - I thought them being a UK owned bank, it would have been no problem.

Insulted, straight from their director's office.  Took 7 days to verify money that I was able to verify leaving the account in 24 hours.

Once one of the best - now, just your typical bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citizens Bank, Pawtuxet Branch at Providence, RI
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All Reviews...

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