Citibank, Www.Citibank.com Branch

Name:Citibank, Www.Citibank.com Branch
Full Service Cyber Office
Review:81 client reviews
Location:3900 Paradise Road
Las Vegas, NV 89169

Clark County
 
Phone:800-627-3999
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 10:00 to 14:00
Branch Deposit:$2,673,097,000
FDIC Cert:#7213
Established:2005-07-01


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1028, view all, view on map
Website:www.citibank.com
Total Assets:$1,346,747,000,000
Total Deposits:$980,841,000,000
Total Equity Capital:$147,557,000,000
Total Domestic Office Deposits:$451,105,000,000
Net Income:$14,300,000,000
Quarterly Net Income:$3,243,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%
 More...


Client Review

81 client reviews of Citibank scored 2 out of 5.

The Best, Better than Chase, Better than BOFA (Easy), Better than Northern Trust
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DomPerignon, Apr. 16, 2014

I grew up in Paris in front of Citibank. It was like coming home! In those days they were the only game (American bank) in foreign countries. They still are. They are also the best here in Evanston, IL. Better educated, informative, helpful, always polite, their staff is a cut above all other banks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Evanston Branch at Evanston, IL
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Not customer friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by unhappycustomer77, Apr. 14, 2014

I've been a customer here for over 3 years.  Recently I had a couple merchants making unathorized debits from my account which caused my account to be overdrawn quite a bit and left me with a negative balance.  I went to the Preston Rd. branch in Frisco, TX and tried to straighten it out.  I paid off my balance and wanted to close the account and open a new one. I dealt with a personal banker who was NOT customer friendly.  Basically told me I needed to take my business elsewhere because I could not open another account.  I even had to close out my savings account which was not even the account I was having problems with.   I spoke with the assistant manager on Friday afternoon while I was at work and she told me I needed to come in TODAY and withdraw my $$ from my account or it would automatically be closed and a cahiers check mailed to me.  I thought customer satisfaction was # 1 priority but apparently not here.  I WILL be taking my business elsewhere and so will my husband who has multiple accounts here, including a business account.  Good luck to anyone who ever has to deal with these 2 individuals!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Frisco-Preston Road Branch at Frisco, TX
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worst customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by CITI, Apr. 07, 2014

I am a regular customer for 13 years and used to go to other branches of Citibank but Bethesda Branch is horrible. The Asst. Branch Manager, Manager both are so rude, they are arrogant, they are not warm or friendly with customers or Co workers, horrible atmosphere, they are bad with everyone. The new Manager is always unavailable, the asst. manager is so much rude I never ever saw like that lady. How come CITIBANK keep this type of staff and wants to get good rating of customer service?  This Citibank is not a good place to work at all if anyone wants to apply please don't make a big mistake. This branch teller and other staffs are not staying there for long. This two ladies will make their life measurable and kick them out. We are no longer going to bank with Citibank-Bethesda.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Bethesda at Bethesda, MD
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