Citibank, Wheaton Branch
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56 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 1812-06-16 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Citigroup Inc. |
| Charter Class: | commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1054, view all, view on map |
| Website: | http://www.citibank.com |
| Total Assets: | $1,313,401,000,000 |
| Total Deposits: | $941,185,000,000 |
| Total Equity Capital: | $147,514,000,000 |
| Total Domestic Office Deposits: | $415,120,000,000 |
| Net Income: | $11,845,000,000 |
| Quarterly Net Income: | $1,900,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 5% |
| More... | |
Client Review
56 client reviews of Citibank scored 2 out of 5.
Best Service at Citibank is Potomac
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by SueBee, May. 02, 2013
I have been a Citibank customer for over 20+ years. I've had two mortgages and several refi's with Citibank recently as the rates have dropped so low.
Besides the restrictions coming to them from the underwriters I have found them to be patient and willing to work within my time frame because the appraiser had to come and I was under renovations. They've held the rate too.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Potomac Promenade Branch at Potomac, MD
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby SueBee, May. 02, 2013
I have been a Citibank customer for over 20+ years. I've had two mortgages and several refi's with Citibank recently as the rates have dropped so low.
Besides the restrictions coming to them from the underwriters I have found them to be patient and willing to work within my time frame because the appraiser had to come and I was under renovations. They've held the rate too.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Potomac Promenade Branch at Potomac, MD
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The worst service on earth
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FrustratedCustomer11, Apr. 30, 2013
We are in our 7th month of waiting for this bank and this branch to refi our existing mortgage with them. It was supposed to take 3 months, and we are now 7+ months. The service was so bad that we got the branch manager involved. Now there are 5 people that do not respond to our inquiries for service and status updates. We are 25+ year customers with this bank. The only part of the organization worse than the refi department is the mortgage guy and manager at this bank. Do not believe anything they tell you. They will not help you, respond to emails or follow through on their promises. Put your money under a mattress before you take it to this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Manhattan Beach at Manhattan Beach, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FrustratedCustomer11, Apr. 30, 2013
We are in our 7th month of waiting for this bank and this branch to refi our existing mortgage with them. It was supposed to take 3 months, and we are now 7+ months. The service was so bad that we got the branch manager involved. Now there are 5 people that do not respond to our inquiries for service and status updates. We are 25+ year customers with this bank. The only part of the organization worse than the refi department is the mortgage guy and manager at this bank. Do not believe anything they tell you. They will not help you, respond to emails or follow through on their promises. Put your money under a mattress before you take it to this branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Manhattan Beach at Manhattan Beach, CA
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Poor Service is the rule, not the exception.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bankmonitor, Apr. 22, 2013
Speaking with their short sale dept. My client is the widow of borrower. Every day, they ask for new information and new authorizations. When they say they have everything, the next day the ADD more documentation.
Our government bailed them out. They have staff that could care less, or are poorly trained and told to delay delay delay This bank works like a third world country.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Bankmonitor, Apr. 22, 2013
Speaking with their short sale dept. My client is the widow of borrower. Every day, they ask for new information and new authorizations. When they say they have everything, the next day the ADD more documentation.
Our government bailed them out. They have staff that could care less, or are poorly trained and told to delay delay delay This bank works like a third world country.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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