Citibank, Review

custumer support is very bad
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by yelka, Oct. 17, 2013

Very bad custumer support, staff was rude and was making pressure on me to open business account by refusing to put checks on my personal account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 3490 Stevens Creek Blvd Branch at San Jose, CA
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custumer support is very bad
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Office Environment & Staff
Waiting Time
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by yelka, Oct. 17, 2013

Very bad custumer support, staff was rude and was making pressure on me to open business account by refusing to put checks on my personal account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 3490 Stevens Creek Blvd Branch at San Jose, CA
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Maggie1
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by Maggie1, Oct. 08, 2013

Great customer service in Massapequa!  I dealt with the branch manager, young and very knowledgable!  Citibank has the best cc's overall.  Branch Manager was very polite and helpful.  Had a lot of mortgage questions too and she helped me. I usually bank with TD but wanted to open CC with Citibank.  Great experience and will bring in more accounts with Branch Manager.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Massapequa Branch at Massapequa, NY
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A Child Personal Banker
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by Proffesional2013, Sep. 19, 2013

What a joke this bank has a personal banker that is way to young to be in that position, was the person that made the decision to give this position to this girl drunk.. I went in there all she was interested in was selling me a credit card she did not take the time hear me out. She could not even compose a sentence correctly, the only two proffesionals there are the older personal banker & branch manager. Do your self a favor if you must go there make sure its one of the two I metioned above help you. I hope Citi notices that she should not be in that position not the right fit.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Richmond Heights Branch at Miami, FL
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-iti bank ...fill in the blanks for first name
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by Allthatmatters, Aug. 30, 2013

The management and staff are incompetent and very difficult to do business. I have a small basic checking and savings.  They mess up my deposits and put them other people accounts.  The 800 number is a joke.  Nobody speaks English to help you on the 800. Number.  For being retired they are rude and short with seniors and the managers could care less.  One time I had a complaint a blonde manager helped me.  She smelled like alcohol.  Run from this bank..they offer everything and deliver nothing.


* this reviewer has be with this bank for 3 - 10 years
* this review was made on Citibank, Sun City Branch at Sun City, CA
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HAPPY Customer
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by onenightinitaly, Aug. 20, 2013

very nice beautiful office, I used to bank with wells fargo across the lobby, but decided to move all my accounts to citi bank, very friendly staff, the branch manger is professional and welcoming, and I love working with Nadia. highly recommended.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Los Angeles-Century City at Los Angeles, CA
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Citibank Streamwood Phone
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by CarolD, Aug. 02, 2013

Staff is OK, they do try to help. But they are never available and always either have to call you back or there's a wait. Also very slow Corporate work. I've had several banks, in this day things are usually automated but not this bank. I've been told they do things manually. Must be saving them money somehow.

Anyway here's what you're all looking for. The LOCAL phone number for Citibank Streamwood IL on Barrington Rd.

630-483-3002

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Citibank, Streamwood at Streamwood, IL
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customer
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by toobusy, Jul. 31, 2013

I have been a Citibank customer for a long time and have gone to many of their branches.  This location is tops and they try to wait on you as quickly and professionally as possible.  Some people come in with crazy request that need to be handled via the 800 and get frustrated when the local people can't help.  Give them a break, it has nothing to do with this location.  It's all about corporate rules.  I am so glad to have a local branch with such professional people.  

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Citibank, Hoffman Estates Branch at Hoffman Estates, IL
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Can not reach the bank by telephone
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by citibankcds, Jul. 31, 2013

Have you ever tried to reach this bank branch by telephone?  On Google, only an 800 number is provided.  This call center number refuses to give out the individual bank branch number, but will connect you.  I tried twice, and both times I was dumped into voicemail.  There is no operator available.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Bedford Village Branch at Bedford, NY
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Worst bank ever!!!!
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by Nick5643, Jul. 13, 2013

This is by far the worst bank I've been to!! The staff is incompetent and lazy. They will keep you there for hours, while they are making phone calls, because they have no idea of what they are doing!!!
Unless you actually enjoy wasting your time, DO NOT GO THERE!
I am definitely closing my bank account at Citibank, and moving to a better bank, that actually makes your life easier, not miserable...


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Citibank, Streamwood at Streamwood, IL
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Best Service at Citibank is Potomac
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by SueBee, May. 02, 2013

I have been a Citibank customer for over 20+ years.  I've had two mortgages and several refi's with Citibank recently as the rates have dropped so low.

Besides the restrictions coming to them from the underwriters I have found them to be patient and willing to work within my time frame because the appraiser had to come and I was under renovations.  They've held the rate too.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Potomac Promenade Branch at Potomac, MD
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The worst service on earth
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by FrustratedCustomer11, Apr. 30, 2013

We are in our 7th month of waiting for this bank and this branch to refi our existing mortgage with them. It was supposed to take 3 months, and we are now 7+ months. The service was so bad that we got the branch manager involved.  Now there are 5 people that do not respond to our inquiries for service and status updates. We are 25+ year customers with this bank. The only part of the organization worse than the refi department is the mortgage guy and manager at this bank.  Do not believe anything they tell you. They will not help you, respond to emails or follow through on their promises. Put  your money under a mattress before you take it to this branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Manhattan Beach at Manhattan Beach, CA
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Poor Service is the rule, not the exception.
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by Bankmonitor, Apr. 22, 2013

Speaking with their short sale dept.  My client is the widow of borrower.  Every day, they ask for new information and new authorizations. When they say they have everything, the next day the ADD more documentation.

Our government bailed them out.  They have staff that could care less, or are poorly trained and told to delay delay delay   This bank works like a third world country.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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customer service
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by anonymous28, Jan. 15, 2013

The wait is unbelieveable and appauling, standing online takes longer than an avg lunch period. The bankers don't even come out from behind their cubicals to help. This is ridiculous!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Freeport Branch at Freeport, NY
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Worst customer service I have ever experienced!
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by csmn, Jan. 08, 2013

I have been trying to reach someone at this bank for more than a week. they don't have a published number, customer service claims they only have extensions, they call and no one picks up the phone. their regard for their customers, current advertising notwithstanding, is zero. Worst choice of bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Ave. Of The Americas-23rd St. Branch at New York, NY
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Misleading;
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by brully, Dec. 29, 2012

I deposited a 3rd party citibank check into my citibank account. I was assured that there were sufficient funds in that account to cover the check. However, 3 days later, the check bounced and I'm being charged a $10 fee.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 1600 Coral Way Branch at Miami, FL
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Michelle went the extra mile for me!!!!
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by i1derynot, Dec. 18, 2012

I had a problem I could not resolve with the 800 number so I spoke to Michelle and she resolved it in lightening speed.  She was competent, friendly and professional.  thank you, I would bank with Citi Bank Sebastopol if I still lived in California.  Thank you Michelle

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Sebastopol Branch at Sebastopol, CA
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Not Well Serviced!
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by Mari321, Dec. 13, 2012

I am very disappointed in the service! Even though I did get a "supposedly free" checking account the bank charged me $45 total for not maintaining a minimum balance which for my account is not necessary/(special case).
I am going to try to fix it but I have to pay for someone else's mistake with my time and effort.
NOT HAPPY AT ALL!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 74th Street/Jackson Heights Branch at Jackson Heights, NY
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CITIBANK MELVILLE - KEEP YOUR MONEY IN YOUR MATTRESS
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by MoneyMaker, Dec. 12, 2012

This has to be the worst customer service ever.  These people should all be replaced with employees who actually care about their customers AND their job.  With all the unemployed, one would think that hard work, good manners and respect for your client's would be the number one goal for a business.
Not here.
They do not care about you or your business....SO...take it someplace else

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Melville Branch at Melville, NY
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You're Not Important There
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by lwishney, Dec. 08, 2012

I walked into the bank and asked to see a financial advisor. I spoke with Abraham. I wanted to roll over my IRA to another account in the bank. I had another appointment so I didn't have much time. Abraham suggested that I come back the next day when I have more time. I said ok, let's set up an appointment. We decided on 3:00 p.m. I didn't see him write it down so I mentioned that to him. I told I have a very busy schedule & that I expect him to be free around 3:00. I laughed & told him don't forget to record it on your phone calendar. He said, "It's on my calendar. I walked into the bank the next day at 2:55 p.m..  Another man siting at his desk told me it was Abe's day off. I asked did he leave any message for me? The answer was no. I checked my cell phone & my answering machine at home. No message from him . I can't believe that a Financial Advisor at a large bank, like Citibank would treat a customer like this. I didn't even receive a call after all this happened. This is the worst customer service I've ever received from a bank.  In the age of our economic crisis banks are going beyond what they need to do to help bring in customers. I'm closing my IRA, as well as my checking account with Citibank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Oak Street Branch at Chicago, IL
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