Citibank, Encino Branch

Name:Citibank, Encino Branch
Full Service Brick and Mortar Office
Review:82 client reviews
Location:16601 Ventura Boulevard
Encino, CA 91436

Los Angeles County
 
Phone:800-627-3999
Branch Deposit:$352,179,000
FDIC Cert:#7213
Established:1987-06-30


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1028, view all, view on map
Website:www.citibank.com
Total Assets:$1,346,747,000,000
Total Deposits:$980,841,000,000
Total Equity Capital:$147,557,000,000
Total Domestic Office Deposits:$451,105,000,000
Net Income:$14,300,000,000
Quarterly Net Income:$3,243,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%
 More...


Client Review

82 client reviews of Citibank scored 2 out of 5.

Citi bankers
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GrosseFatigue, Apr. 16, 2014

Citibank uses seasoned bankers and it shows while BOFA is always training new 18 years olds; one of them fainted when I was trying to open a new business account. There used to be Citi bankers, immediately recognizable, and everybody else. It is still true to this day in Evanston. Gerald Brett down to the cashiers are great to work with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Evanston Branch at Evanston, IL
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The Best, Better than Chase, Better than BOFA (Easy), Better than Northern Trust
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by DomPerignon, Apr. 16, 2014

I grew up in Paris in front of Citibank. It was like coming home! In those days they were the only game (American bank) in foreign countries. They still are. They are also the best here in Evanston, IL. Better educated, informative, helpful, always polite, their staff is a cut above all other banks.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Evanston Branch at Evanston, IL
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Not customer friendly
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by unhappycustomer77, Apr. 14, 2014

I've been a customer here for over 3 years.  Recently I had a couple merchants making unathorized debits from my account which caused my account to be overdrawn quite a bit and left me with a negative balance.  I went to the Preston Rd. branch in Frisco, TX and tried to straighten it out.  I paid off my balance and wanted to close the account and open a new one. I dealt with a personal banker who was NOT customer friendly.  Basically told me I needed to take my business elsewhere because I could not open another account.  I even had to close out my savings account which was not even the account I was having problems with.   I spoke with the assistant manager on Friday afternoon while I was at work and she told me I needed to come in TODAY and withdraw my $$ from my account or it would automatically be closed and a cahiers check mailed to me.  I thought customer satisfaction was # 1 priority but apparently not here.  I WILL be taking my business elsewhere and so will my husband who has multiple accounts here, including a business account.  Good luck to anyone who ever has to deal with these 2 individuals!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Frisco-Preston Road Branch at Frisco, TX
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