Citibank, Alexandria Branch

Beware of Eli
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by chapman3932, Jun. 13, 2010

Eli of Plymouth meeting is one of the worst people under the sun. I closed an account and transferred my balance to a new account. Items were presented against the closed account he allowed them to bounce costing me hundreds of dollars in overdraft fees and then removed the money from my new account to cover the negative balance in my old account without even a phone call or email to let me know what was going on.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Citibank in my experience has been WONDERFUL!!!
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by Paola, Apr. 17, 2010

I have been banking with Citibank for 10years and I never had a problem. Infact, they have offered me great products, never mislead me and always helped me. As long as they are in business they have a customer for life!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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Avoid Berwyn branch & avoid Citibank while you're at it
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by DonAnderson, Apr. 11, 2010

The Citibank Berwyn, PA branch is the black hole of banks. My Citibank business account has had dozens of problems ranging from mystery fees to fraud. The representatives at Citibank do not return calls or emails, and I learned that this is probably because they get fired every 2 weeks. I am not exaggerating; they've gone through 6 business managers in the few years I've been with them.

They misquote rates, mislead you with erroneous terms of service and forget to tell you about secret fees even after you explicitly ask if there are any fees. When you finally get hold of one of them, they apologize, say they've been out of town, promise to reimburse you for losses, but no... you never get a call back, and next week you're repeating the same infuriating dance with another representative.

The 800 number for Citibank is no better. I am still awaiting a call back from a representative who told me she would call back with an answer "in 15 minutes". This was over 2 months ago.

Choose another bank--any bank at all--and you will be much better off. I can only hope that Citibank will go bankrupt soon and be bought out by a more professional and efficient financial institution. In the meantime, Citibank owes me several hundred dollars stolen from my account by fraud.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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