Home > California Banks > El Cerrito Banks > Citibank El Cerrito > Citibank, 280 EL CERRITO PLAZA BRANCH
Citibank, 280 EL CERRITO PLAZA BRANCH
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105 client reviews
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| Name: | Citibank |
| Concentration: | International Specialization |
| Established: | 06/16/1812 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | CITIGROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 663, view all, view on map |
| Website: | www.citibank.com |
| Total Assets: | $1,684,710,000,000 |
| Total Deposits: | $1,327,597,000,000 |
| Total Equity Capital: | $162,945,000,000 |
| Total Domestic Office Deposits: | $747,614,000,000 |
| Net Income: | $11,169,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 7% |
| More... | |
Client Review
105 client reviews of Citibank scored 2 out of 5.
Worst Customer Service Ever
Overall Rating
Office Environment & Staff
Other Services
by jjyelp, Jul. 14, 2012
On 7/14/12, I went to Citi Bank's El Cerrito branch (280 El Cerrito Plaza at El Cerrito, CA) and questioned about my checking account's promotion offer. The promotion offer promised to pay $125 cash bonus or 20000 points when I open a new checking account with Citi Bank. The requirements are: 1). open account before 3/31/12
2). one direct deposit and one online payment within 45 days and for two consecutive months. So on 03/17/12, I opened an checking account at Citi Bank's El Cerrito branch (280 El Cerrito Plaza at El Cerrito, CA). To be qualified for the $125 cash bonus or 20000 points, I had at least one direct deposit and one online bill payment for more than two consecutive months. But today (7/14/12), I visited Citi Bank's El Cerrito branch (280 El Cerrito Plaza at El Cerrito, CA). I was serviced by a customer service rep., Mr. Paul Sung. He told me that I was not qualified for the promotion offer because my online payments of April were labelled as 'Transfer' but not 'Payment'. I had no idea the operations of Citi Bank for labeling/categorizing transactions. In April, I did make some online payments to my credit card's bill. Somehow, those online payments were appeared as 'Transfer'. I assumed that happening is because of my using Citibank's checking account paid my Citicard's bill. I noticed my online payments of March were labeled as 'Payment' when I paid other credit cards' bills. I have never been told that I couldn't use my Citibank checking account to pay my Citicard's bills. My Citicard and checking account are linked. I have no ideas why it's been labelled as 'Transfer' when my Citibank checking paid my Citicard's bill. Paul Sung kept saying that he could not help me because I wasn't following the rules. I wanted to record how aggressive he was speaking to me. So I requested to record our conversation, but he refused. And then I requested to see his manager. He slammed some documents on his desk in front of me. What type of service is it? Choosing a friendly branch to service your banking is very important.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 280 El Cerrito Plaza Branch at El Cerrito, CA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby jjyelp, Jul. 14, 2012
On 7/14/12, I went to Citi Bank's El Cerrito branch (280 El Cerrito Plaza at El Cerrito, CA) and questioned about my checking account's promotion offer. The promotion offer promised to pay $125 cash bonus or 20000 points when I open a new checking account with Citi Bank. The requirements are: 1). open account before 3/31/12
2). one direct deposit and one online payment within 45 days and for two consecutive months. So on 03/17/12, I opened an checking account at Citi Bank's El Cerrito branch (280 El Cerrito Plaza at El Cerrito, CA). To be qualified for the $125 cash bonus or 20000 points, I had at least one direct deposit and one online bill payment for more than two consecutive months. But today (7/14/12), I visited Citi Bank's El Cerrito branch (280 El Cerrito Plaza at El Cerrito, CA). I was serviced by a customer service rep., Mr. Paul Sung. He told me that I was not qualified for the promotion offer because my online payments of April were labelled as 'Transfer' but not 'Payment'. I had no idea the operations of Citi Bank for labeling/categorizing transactions. In April, I did make some online payments to my credit card's bill. Somehow, those online payments were appeared as 'Transfer'. I assumed that happening is because of my using Citibank's checking account paid my Citicard's bill. I noticed my online payments of March were labeled as 'Payment' when I paid other credit cards' bills. I have never been told that I couldn't use my Citibank checking account to pay my Citicard's bills. My Citicard and checking account are linked. I have no ideas why it's been labelled as 'Transfer' when my Citibank checking paid my Citicard's bill. Paul Sung kept saying that he could not help me because I wasn't following the rules. I wanted to record how aggressive he was speaking to me. So I requested to record our conversation, but he refused. And then I requested to see his manager. He slammed some documents on his desk in front of me. What type of service is it? Choosing a friendly branch to service your banking is very important.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 280 El Cerrito Plaza Branch at El Cerrito, CA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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