Centennial Bank, Review
Centennial Bank, Review
Average rating
based on 22 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 12 Reviews with 1 Star
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by 2WSW, Oct. 11, 2022
If you will notice all of these favorable reviews were posted before HAPPY BANK joined.
The online service is no longer available, the phone is never answered. So far I have spent over an hour trying to reach someone to unlock my account, reason for lock out, not used often enough.
I will be moving my account ASAP.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Mountain Home Branch at Mountain Home, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 2WSW, Oct. 11, 2022
If you will notice all of these favorable reviews were posted before HAPPY BANK joined.
The online service is no longer available, the phone is never answered. So far I have spent over an hour trying to reach someone to unlock my account, reason for lock out, not used often enough.
I will be moving my account ASAP.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Mountain Home Branch at Mountain Home, AR
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You deserve a better bank
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by BCnative, Sep. 30, 2015
As an existing client of Centennial bank I called my loan officer to inquire about a car loan. Left a message on his phone - call never returned. Two weeks later sent a request thru 100 Banks web site. I recived a response from Brian who explained his bank "prefer not to make auto loans". He would but the banks rates "are not favorable". If I wanted to finance an auto thru my LLC. I would need to provide two years of tax records and a financial statement.
If you are in Gulf Shores go see Alabama Credit Union ( they tell you the truth) or National Bank of Commerce for residental lending. After 8 years in Gulf Shores this bank is still non- operational.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Gulf Shores Branch at Gulf Shores, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BCnative, Sep. 30, 2015
As an existing client of Centennial bank I called my loan officer to inquire about a car loan. Left a message on his phone - call never returned. Two weeks later sent a request thru 100 Banks web site. I recived a response from Brian who explained his bank "prefer not to make auto loans". He would but the banks rates "are not favorable". If I wanted to finance an auto thru my LLC. I would need to provide two years of tax records and a financial statement.
If you are in Gulf Shores go see Alabama Credit Union ( they tell you the truth) or National Bank of Commerce for residental lending. After 8 years in Gulf Shores this bank is still non- operational.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Gulf Shores Branch at Gulf Shores, AL
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Will never do business with them again
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by UpsetCustomer2014, Sep. 03, 2014
Choosing this bank for our mortgage was by far the worst decision I have ever made. They did not do their job in a timely manner and wasted two days of our time. We were honestly just sitting waiting on them to. Get their stuff together. They do not value customers or respect their customers time. Very unprofessional. I would never recommend this bank to anyone.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Maumelle Branch at Maumelle, AR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby UpsetCustomer2014, Sep. 03, 2014
Choosing this bank for our mortgage was by far the worst decision I have ever made. They did not do their job in a timely manner and wasted two days of our time. We were honestly just sitting waiting on them to. Get their stuff together. They do not value customers or respect their customers time. Very unprofessional. I would never recommend this bank to anyone.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Maumelle Branch at Maumelle, AR
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Worst Bank
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by aby1321, Apr. 21, 2014
I absolutely cannot stand this bank. The staff are not fun to deal with and their policies were not made clear to me. Their mobile banking service is unclear and hard to understand. I will be closing my account asap to not have the stress of dealing with them another day.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, West Sunset Branch at Springdale, AR
4 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby aby1321, Apr. 21, 2014
I absolutely cannot stand this bank. The staff are not fun to deal with and their policies were not made clear to me. Their mobile banking service is unclear and hard to understand. I will be closing my account asap to not have the stress of dealing with them another day.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, West Sunset Branch at Springdale, AR
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Bullying Old People
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by DaughterSue, Mar. 10, 2014
The branch manager of this bank owes my 83 year old father an apology! I would have thought a branch manager under any circumstances would have been kind and polite to an elderly man! Centennial made the mistake and would not let my father talk to explain. My father had his receipt. He received one twenty, two tens, one dollar, and 99cents in cash back from his deposit. Centennial had sent him a letter debting his account another hundred dollars which he took to this bank along with his receipt. The branch manager, instead of letting him tell what he had received , she kept telling him not to talk over her. I assume because he had the receipt, they put the money back in and told him they were "giving him a hundred dollars". Excuse me, you were giving him BACK his own money!!! My mother said the branch manager treated him like a child and a thief. My father is not a liar! My father is the most honest man that I have ever met and did not deserve this kind of treatment. I feel sorry for the people that have to work for this woman! Everyone can have a bad day, but Daddy deserves an apology.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Parkway Branch at Russellville, AR
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DaughterSue, Mar. 10, 2014
The branch manager of this bank owes my 83 year old father an apology! I would have thought a branch manager under any circumstances would have been kind and polite to an elderly man! Centennial made the mistake and would not let my father talk to explain. My father had his receipt. He received one twenty, two tens, one dollar, and 99cents in cash back from his deposit. Centennial had sent him a letter debting his account another hundred dollars which he took to this bank along with his receipt. The branch manager, instead of letting him tell what he had received , she kept telling him not to talk over her. I assume because he had the receipt, they put the money back in and told him they were "giving him a hundred dollars". Excuse me, you were giving him BACK his own money!!! My mother said the branch manager treated him like a child and a thief. My father is not a liar! My father is the most honest man that I have ever met and did not deserve this kind of treatment. I feel sorry for the people that have to work for this woman! Everyone can have a bad day, but Daddy deserves an apology.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Parkway Branch at Russellville, AR
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Ron111 2023-11-11 09:04:33
Love this branch as the most I've ever had to wait was one time, one person was in front of me. I just wish they paid a higher interest rate on business savings.
Thank you Centennial Bank for charging me TWICE with a overdraft fee for the same transfer!!
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by hsrthdrtyer4, Feb. 21, 2014
Thank you Centennial Bank for charging me TWICE with a overdraft fee for the same transfer!! And I thought you people had more respect for your customers then that! I see now its all about MONEY!! So I'm now searching for another bank.
Also,, what's the point of having ""OVER DRAFT 'PROTECTION'" when you still have to PAY a $30 FEE for over drawing?????? Its just a RIP-OFF to gain more money! I thought it "PROTECTED" me from going over so I would NOT have to shovel out more money from what little I have!
Its the same as being punished, with a penalty and over priced fees and fines, and charges, just for using what was suppose to protect me!
I had this checking account for nearly 3 years and was all ways up-to-date!!! And I make one withdraw,, not knowing that "PAYPAL" TOOK FUNDS OUT OF MY ACCOUNT INSTEAD OF MY PAYPAL ACCOUNT, and you people screw me with "two $30 overdraft fees" for only one transaction!! I am also specking to my attorney to file a petition in court! I believe that this is very much so an unlawful allegation in an attempt to scam a innocent person out of money based on facts not reasonable as it is stated in black & white!!
I talked to Brenda Marquis and Debby Driskell here in Panama City Fl. and both told me that they would NOT DO NOTHING TO HELP ME! Thank you Brenda Marquis and Debby Driskell for being DISRESPECTFUL and INHUMANE TO YOUR CUSTOMERS!
See below of the transactions,,, and you can see I had a total amount of $27.86 in my account and the bank charged me a $30 fee knowing I had $27.86,,, and then charged me another $30 fee after the $41.10,,,,, when I was thinking I had funds,, but didn't know Paypal had made 6 withdraws from my account on their own behalf which I never knew!
So this overdraft "PROTECTION" isn't about shit, and cost me more $$$ then if I had nothing at all!!!!
---------------------------------------------
02/03/2014
AC-PAYPAL -INST XFER - Debit transaction of $ 5.05
Balance of $ 51.51
02/04/2014
CKCD DEBIT 02/03 00:00 DOLLAR GENERAL 11979 PANAMA FL. - Debit transaction of $ 3.65
Balance of $ 47.86
02/10/2014
CKCD DEBIT 02/07 00:00 231 PLAZA TRUCK STOP YOUNGS FL. - Debit transaction of $ 20.00
Balance of $ 27.86
02/11/2014
OVERDRAFT FEE $ 30.00
Balance of $ -2.14
02/11/2014
CKCD DEBIT 02/10 00:00 SAMSCLUB 8151 PANAMA CITY FL. - Debit transaction of $41.10
Balance of $ -43.24
02/12/2014
OVERDRAFT FEE $ 30.00
Balance of $ -73.24
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Clermont Branch at Clermont, FL
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby hsrthdrtyer4, Feb. 21, 2014
Thank you Centennial Bank for charging me TWICE with a overdraft fee for the same transfer!! And I thought you people had more respect for your customers then that! I see now its all about MONEY!! So I'm now searching for another bank.
Also,, what's the point of having ""OVER DRAFT 'PROTECTION'" when you still have to PAY a $30 FEE for over drawing?????? Its just a RIP-OFF to gain more money! I thought it "PROTECTED" me from going over so I would NOT have to shovel out more money from what little I have!
Its the same as being punished, with a penalty and over priced fees and fines, and charges, just for using what was suppose to protect me!
I had this checking account for nearly 3 years and was all ways up-to-date!!! And I make one withdraw,, not knowing that "PAYPAL" TOOK FUNDS OUT OF MY ACCOUNT INSTEAD OF MY PAYPAL ACCOUNT, and you people screw me with "two $30 overdraft fees" for only one transaction!! I am also specking to my attorney to file a petition in court! I believe that this is very much so an unlawful allegation in an attempt to scam a innocent person out of money based on facts not reasonable as it is stated in black & white!!
I talked to Brenda Marquis and Debby Driskell here in Panama City Fl. and both told me that they would NOT DO NOTHING TO HELP ME! Thank you Brenda Marquis and Debby Driskell for being DISRESPECTFUL and INHUMANE TO YOUR CUSTOMERS!
See below of the transactions,,, and you can see I had a total amount of $27.86 in my account and the bank charged me a $30 fee knowing I had $27.86,,, and then charged me another $30 fee after the $41.10,,,,, when I was thinking I had funds,, but didn't know Paypal had made 6 withdraws from my account on their own behalf which I never knew!
So this overdraft "PROTECTION" isn't about shit, and cost me more $$$ then if I had nothing at all!!!!
---------------------------------------------
02/03/2014
AC-PAYPAL -INST XFER - Debit transaction of $ 5.05
Balance of $ 51.51
02/04/2014
CKCD DEBIT 02/03 00:00 DOLLAR GENERAL 11979 PANAMA FL. - Debit transaction of $ 3.65
Balance of $ 47.86
02/10/2014
CKCD DEBIT 02/07 00:00 231 PLAZA TRUCK STOP YOUNGS FL. - Debit transaction of $ 20.00
Balance of $ 27.86
02/11/2014
OVERDRAFT FEE $ 30.00
Balance of $ -2.14
02/11/2014
CKCD DEBIT 02/10 00:00 SAMSCLUB 8151 PANAMA CITY FL. - Debit transaction of $41.10
Balance of $ -43.24
02/12/2014
OVERDRAFT FEE $ 30.00
Balance of $ -73.24
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Clermont Branch at Clermont, FL
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THIEVES
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by acisco10, Jul. 29, 2013
these JERKS cost me money when it was there mistake, and only paid for part of the damages, which really didn't cost them at all for overdraft fees. i incurred the actual costs of the problem they created. and when this left me short of money, i had to write a check to a friend so i had some cash, and they removed my overdraft protection and still charged me 30 bucks and bounced the check. RUDE PEOPLE. THIS IS HOW THEY TREAT DISABLED PEOPLE ON A VERY SLIM FIXED INCOME.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Marathon Branch at Marathon, FL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby acisco10, Jul. 29, 2013
these JERKS cost me money when it was there mistake, and only paid for part of the damages, which really didn't cost them at all for overdraft fees. i incurred the actual costs of the problem they created. and when this left me short of money, i had to write a check to a friend so i had some cash, and they removed my overdraft protection and still charged me 30 bucks and bounced the check. RUDE PEOPLE. THIS IS HOW THEY TREAT DISABLED PEOPLE ON A VERY SLIM FIXED INCOME.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Marathon Branch at Marathon, FL
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Very Poor Service
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by samstl, Jul. 02, 2013
Have never had a problem with this bank until last saturday 6-29-2013. Our debit card had started to fail to scan. We hurried and rushed to get to the bank and get it replaced since the door at the branch clearly states the lobby is open from 8-12 on saturday. Of course we get there at 11:45 and the door is locked, go around to the drive-thru where we are informed that they do not unlock the lobby on saturday and will not replace debit cards on saturday. So long story short, we were left high and dry for the week-end. Oh and they also always leave early on wensdays so if you need banking in Woodville wensday afternoon you wont be getting any. I hope that the coporate office for Centennial Bank will take notice of this reveiw and take a better look at the service of this branch
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Woodville Highway Branch at Tallahassee, FL
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Other Servicesby samstl, Jul. 02, 2013
Have never had a problem with this bank until last saturday 6-29-2013. Our debit card had started to fail to scan. We hurried and rushed to get to the bank and get it replaced since the door at the branch clearly states the lobby is open from 8-12 on saturday. Of course we get there at 11:45 and the door is locked, go around to the drive-thru where we are informed that they do not unlock the lobby on saturday and will not replace debit cards on saturday. So long story short, we were left high and dry for the week-end. Oh and they also always leave early on wensdays so if you need banking in Woodville wensday afternoon you wont be getting any. I hope that the coporate office for Centennial Bank will take notice of this reveiw and take a better look at the service of this branch
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Centennial Bank, Woodville Highway Branch at Tallahassee, FL
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by angels 2013-10-18 08:58:13
Just called the bank at the ochlockonee bay branch, the lady that helped me was very helpful,her name was melissa, these ladies at this branch are always so nice. they always try to help.
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by Lana700007, Dec. 16, 2012
Employees are rude, unfriendly and unprofessioal, do not know what they are doing. Have to be more trained to work with people. Talking here about 2 particular employees: Marge Denton and Tom Javender
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Key West Branch at Key West, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Lana700007, Dec. 16, 2012
Employees are rude, unfriendly and unprofessioal, do not know what they are doing. Have to be more trained to work with people. Talking here about 2 particular employees: Marge Denton and Tom Javender
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Key West Branch at Key West, FL
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by landolaker 2014-10-15 13:27:57
Centennial has treated me with respect and has been able to solve my real estate loan needs. They treat me like a special customer not like 1 in a thousand like national known banks that change their staff like I change my socks.
I have met with James Stalvey and he has been fair to me. Tamara Griffin
I have met with James Stalvey and he has been fair to me. Tamara Griffin
Stay away from this bank
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by Burned, Jun. 29, 2012
After being a Vision Bank customer (the original bank) this bank has sold twice. Each time the service and operations get worse. In my opinion they are predatory lenders. After firing 150 original employees Centennial staffed the location with the poorest quality of staff I have ever seen.STAY AWAY FROM THIS BANK!!! Do not use for commercial lending and my suggestion is call First Baldwin. They are locals that will be honest with you from the start and have roots in Baldwin County. I hope this bank sells again soon!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Gulf Shores Branch at Gulf Shores, AL
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Burned, Jun. 29, 2012
After being a Vision Bank customer (the original bank) this bank has sold twice. Each time the service and operations get worse. In my opinion they are predatory lenders. After firing 150 original employees Centennial staffed the location with the poorest quality of staff I have ever seen.STAY AWAY FROM THIS BANK!!! Do not use for commercial lending and my suggestion is call First Baldwin. They are locals that will be honest with you from the start and have roots in Baldwin County. I hope this bank sells again soon!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Gulf Shores Branch at Gulf Shores, AL
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Stay away from this bank
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by Burned, Jun. 29, 2012
After being a Vision Bank customer (the original bank) this bank has sold twice. Each time the service and operations get worse. In my opinion they are predatory lenders. After firing 150 original employees Centennial staffed the location with the poorest quality of staff I have ever seen.STAY AWAY FROM THIS BANK!!! Do not use for commercial lending and my suggestion is call First Baldwin. They are locals that will be honest with you from the start and have roots in Baldwin County. I hope this bank sells again soon!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Gulf Shores Branch at Gulf Shores, AL
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Burned, Jun. 29, 2012
After being a Vision Bank customer (the original bank) this bank has sold twice. Each time the service and operations get worse. In my opinion they are predatory lenders. After firing 150 original employees Centennial staffed the location with the poorest quality of staff I have ever seen.STAY AWAY FROM THIS BANK!!! Do not use for commercial lending and my suggestion is call First Baldwin. They are locals that will be honest with you from the start and have roots in Baldwin County. I hope this bank sells again soon!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Gulf Shores Branch at Gulf Shores, AL
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Wire Transfer Rip Off
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by Georgiacust, Jan. 27, 2012
I recently got a call from my disabled neice who was in need of money. I went to my bank and sent her the $100 she needed from my bank in a wire transfer to her bank.I paid $15.00 to send her the money and YOUR bank charged her $15.00 to deposit the money!! Since when does any bank charge to deposit money!! I own a vacation home in Apalachicola but I would NEVER deposit a dime in your bank this is a complete RIP OFF!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Carrabelle Branch at Carrabelle, FL
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Georgiacust, Jan. 27, 2012
I recently got a call from my disabled neice who was in need of money. I went to my bank and sent her the $100 she needed from my bank in a wire transfer to her bank.I paid $15.00 to send her the money and YOUR bank charged her $15.00 to deposit the money!! Since when does any bank charge to deposit money!! I own a vacation home in Apalachicola but I would NEVER deposit a dime in your bank this is a complete RIP OFF!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Centennial Bank, Carrabelle Branch at Carrabelle, FL
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