Capital One, Review

Fantastic Online Bank
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by PhillyTwoOneFive, Dec. 28, 2020

I've used Capital One since they acquired ING Direct, and I've never had an issue with anything. It's been easy to open accounts, and any time I've had to call customer service the person I've spoken with has been knowledgeable and friendly. I like that you can have multiple savings accounts and tag them for different things like emergency funds or vacation savings.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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For me it's a great bank
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by Intercessor, Feb. 27, 2020

It's interesting how many ppl have bad issues with Capital One bank (Me & my husband have a joint Capital One acc & each of us has our own Capital 360 acc) we have never had a day one issue @ any location. The one by us is closing & we're gonna have to go to the next one about say 20 min.s away but that's ok cause we love Capital One. We have always been greeted with a smile & great teller service even @ the drive thru. I'm sad our location is closing (it happens to the best banks & it's just how it is) but 20 min.s isn't a hassle for us. It's worth it so no big deal. I have 4 other Banks & they're just as good. All of my banks are respectful. I guess it depends what state you live in but here in Houston Texas we have no issues. If you have inside teller problems if possible do your banking thru the ATM so you'll have peace. It's not worth your frustration. But for us we love Capital One & have no plans to close out our 3 acc.s now or later. So I wish all you bad reviewers luck. You can come up with a solution if you sit down & think things thru 1st

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Steeplechase Branch at Houston, TX
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Great Service
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by NoahsMommy, Aug. 19, 2016

Everyone is always so nice and bubbly great customer service skills.
Very fast bankers, very nice attitudes and always with a perfect smile.
I have the app but prefer to come in because the service is great here.
Capital one great bank but this branch is the Best  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Pelham Parkway Branch at Bronx, NY
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STELLAR SERVICE AND EXPERTISE!
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by KTee, Jan. 03, 2016

Recently, my family moved to Georgetown, Texas from Germantown, Maryland where we had only wonderful experiences during our many years relationship with a banking institution that has no branches in Texas. So it was with great reluctance and hesitancy that we moved all of our accounts to the unknown to us, except in name recognition, Capital One Bank!
However, because of our initiation into becoming Capital One Banking clients was with KAIDIS NEWTON, of the Williams Drive, Georgetown, Texas branch, who possesses a calming, warm demeanor, straightforward communications style, and listened thoughtfully to us as we communicated our concerns and questions, we did a complete turnaround from being those previously hesitant reluctant participants into feeling great relief that we would be banking with such thoughtful intelligent articulate banking professionals such as KAIDIS NEWTON!
We have since met the Williams Drive, Georgetown, Texas branch manager, Jorge Gonzalez, who also is an exceptionally articulate and poised banking professional! Mr. Gonzalez communicates brilliantly about Capital One's products and services. We are very impressed  that Capital One has the business savvy and high standards, to have representing their institution's mission, products and services that the superlatively professional JORGE GONZALEZ and KAIDIS NEWTON executes in Capital One's behalf!


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Customer service is the best!
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by ProudMimi, Jul. 08, 2015

Very friendly staff that calls you by name and that will go above and beyond to meet your banking needs!  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Collins Blvd Branch at Covington, LA
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Great customer service
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by Loyalcustomer2015, May. 20, 2015

People who complain about this location service are most likely has issues or problems with themselves!! You look at yourself first before you are writing idiotic comments. Everything starts with yourself.
I like all capital one locations. No matter you are black or Hispanic or white we are all people .....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Braker & Stonelake Branch at Austin, TX
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=)
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by amanda, Mar. 12, 2012

I have never had any problems with them. Only before when they didn't have overdraft protection.  Now that they do though I have not had any problems. I love them. I would like to work there one day =)

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Capital One, San Benito Sam Houston Branch at San Benito, TX
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Great Staff especially Branch Manager
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by Winkel3, Aug. 22, 2011

I ran into an issue with an atm deposit at this branch. I was expecting this to result in a lengthy, time consuming claim process. This was avoided with the time and assistance of the branch manager, Yolette, who went above and beyond to ensure this was resolved as fast as possible (was supposed to take 10 days, she expedited the process to 3). Very professional and knowledgeable.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, 1800 M Street Branch at Washington, DC
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great staff
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by zoya, Aug. 17, 2011

All staff are great except the male attendant.  Manager is great he has very good female employees.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital One, Beacon Mall Branch at Alexandria, VA
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My visit
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by costello20, Feb. 21, 2011

I walked into the branch for the very first time. It was calm and quiet, clean and welcoming. I had three people who was willing to help me, they answered my questions and helped me with what I needed. I think it was nice visit.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Front Royal Branch at Front Royal, VA
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