Capital One, Reagan National Airport Branch

Name:Capital One, Reagan National Airport Branch
Full Service Brick and Mortar Office
Review:44 client reviews
Location:2401 Smith Boulevard, Room B2518
Arlington, VA 22202

Arlington County
View Other Branches
 
Phone:703-418-3880
FDIC Cert:#4297
Established:2004-09-02


The Bank

Name:Capital One
Concentration:All Other Specialization > 1 Billion
Established:1933-05-22
FDIC Insurance:1934-01-01
Holden By:Capital One Financial Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:878, view all, view on map
Website:www.capitalone.com
Total Assets:$255,011,219,000
Total Deposits:$192,528,566,000
Total Equity Capital:$34,593,690,000
Total Domestic Office Deposits:$191,527,761,000
Net Income:$1,550,691,000
Quarterly Net Income:$392,190,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

44 client reviews of Capital One scored 1.5 out of 5.

Great customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Loyalcustomer2015, May. 20, 2015

People who complain about this location service are most likely has issues or problems with themselves!! You look at yourself first before you are writing idiotic comments. Everything starts with yourself.
I like all capital one locations. No matter you are black or Hispanic or white we are all people .....

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Braker & Stonelake Branch at Austin, TX
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Horrible customers service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by HorribleService01, Nov. 19, 2014

Horrible customers service, manager and teller are very discriminatory towards the Hispanics, although they are Hispanics themselves. I was asked for my social security number just to deposit to my banking account. I asked why was that needed, she gave me mean face and told me she was only doing her job. I told her that I was not requesting for any funds back and that She did not need my SS#. I would like not to return to this branch, but the others are a out of my way. I am going to find their superiors and complain about their nasty behavior.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, West 34th at Houston, TX
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bad experience, yet again
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dontgototraville, Aug. 14, 2014

Over the years, I've had several bad experiences with the employees at this bank. In fact, every bad bank experience I've had has occurred at this branch. While I do occasionally interact with an amiable teller, I often encounter rude employees, who do not understand how to treat a customer with respect. After waiting for half an hour to be helped (I was the only customer there...) , I was made to feel as if I was at fault for coming into the bank for assistance and was told several times by two different employees that I should have called the customer service number instead. Sorry for being in the neighborhood and asking one of your employees to assist a customer in person. This is nothing new, so I guess it is my fault for making the mistake to come here in the first place. I have been given a hard time by tellers in the past over literally nothing and made to feel stupid for not being an expert concerning the nuances of banking. Instead of explaining the situation to a customer in a pleasant manner, employees here seem to gravitate towards curt and demeaning responses. Save yourself the trouble and drive down the street to the capital one in muddy branch. They actually know how to interact with people over there.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Traville Village Center Branch at Rockville, MD
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