Capital One, Copperfield Branch

Name:Capital One, Copperfield Branch
Full Service Brick and Mortar Office
Review:40 client reviews
Location:6117 Highway 6 North
Houston, TX 77084

Harris County
 
Phone:713-878-5200
Office Hours:Mon: 09:00 to 18:00
Tue: 09:00 to 18:00
Wed: 09:00 to 18:00
Thu: 09:00 to 18:00
Fri: 09:00 to 18:00
Sat: 09:00 to 14:00
Branch Deposit:$66,438,000
FDIC Cert:#4297
Established:2006-12-08


The Bank

Name:Capital One
Concentration:All Other Specialization > 1 Billion
Established:1933-05-22
FDIC Insurance:1934-01-01
Holden By:Capital One Financial Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:935, view all, view on map
Website:www.capitalone.com
Total Assets:$238,482,903,000
Total Deposits:$188,346,286,000
Total Equity Capital:$33,660,294,000
Total Domestic Office Deposits:$187,152,682,000
Net Income:$1,622,467,000
Quarterly Net Income:$282,728,000
Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:3%
 More...


Client Review

40 client reviews of Capital One scored 1.5 out of 5.

Watch Yourselves
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bob4, Apr. 18, 2014

Poor back office support, careless staff, horrible systems the worst managers ever. This bank if the worst bank to do business with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Avenue U 16th Street Branch at Brooklyn, NY
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They don't care
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sugarcane, Mar. 27, 2014

I Just opened my account here a few months ago and I think I may have made a big mistake. Bankers are mostly concerned with obtaining you as a customer, but don't really care about keeping you as one. I called the king street branch in Alexandria VA when the branch manager was on vacation, and some other branch manager was covering. This was the week of March 25 2014. I had an issue with my account and need to speak with the manager. The teller I spoke with told me that he was busy and they I should call the 1800 number. I told her I tried that already but I was told to call the branch. She then told me to leave my info and he'll give me a call back. Mind you, it's been a week now and I've heard from nobody! Livid,I called the 1800 number again and demanded to be helped and luckily go the help I needed. But I'm still upset at how careless the branch employees were. Don't rush to open your accounts here. You'll only be a number to them!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Bradlee Shopping Center Branch at Alexandria, VA
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Very Incompetent Staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bankguy, Mar. 11, 2014

The branch seems to have undergone a change of manager and the service has rapidly declined. The staff does not know, nor care to know how transfers are done, and in last 3 months, I have not had a single transfer occur without at least 2 visits and delay in transfer.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, East Windsor Branch at Hightstown, NJ
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