Capital One, Capital One, National Association

Name:Capital One, Capital One, National Association
Full Service Brick and Mortar Office
Main Office of the Bank
Review:39 client reviews
Location:1680 Capital One Drive
Mc Lean, VA 22102

Fairfax County
 
Phone:703-720-2500
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
FDIC Cert:#4297
Established:1933-05-22


The Bank

Name:Capital One
Concentration:All Other Specialization > 1 Billion
Established:1933-05-22
FDIC Insurance:1934-01-01
Holden By:Capital One Financial Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:935, view all, view on map
Website:www.capitalone.com
Total Assets:$238,482,903,000
Total Deposits:$188,346,286,000
Total Equity Capital:$33,660,294,000
Total Domestic Office Deposits:$187,152,682,000
Net Income:$1,622,467,000
Quarterly Net Income:$282,728,000
Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:3%
 More...


Client Review

39 client reviews of Capital One scored 1.5 out of 5.

They don't care
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Sugarcane, Mar. 27, 2014

I Just opened my account here a few months ago and I think I may have made a big mistake. Bankers are mostly concerned with obtaining you as a customer, but don't really care about keeping you as one. I called the king street branch in Alexandria VA when the branch manager was on vacation, and some other branch manager was covering. This was the week of March 25 2014. I had an issue with my account and need to speak with the manager. The teller I spoke with told me that he was busy and they I should call the 1800 number. I told her I tried that already but I was told to call the branch. She then told me to leave my info and he'll give me a call back. Mind you, it's been a week now and I've heard from nobody! Livid,I called the 1800 number again and demanded to be helped and luckily go the help I needed. But I'm still upset at how careless the branch employees were. Don't rush to open your accounts here. You'll only be a number to them!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Bradlee Shopping Center Branch at Alexandria, VA
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Very Incompetent Staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bankguy, Mar. 11, 2014

The branch seems to have undergone a change of manager and the service has rapidly declined. The staff does not know, nor care to know how transfers are done, and in last 3 months, I have not had a single transfer occur without at least 2 visits and delay in transfer.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, East Windsor Branch at Hightstown, NJ
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Service continues to decline
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by PlazaMercadoCustomer, Dec. 03, 2013

Since CapitalOne took over, service has continued to decline at this bank. I don't need a greeter, I need a teller to wait on me. They took their change machine out so now I have to drive to another branch. They remodeled and made it worse. I have done all banking there for 15+ years, have several large accounts there and after spending months going through their home equity loan application process which as so bad it is comical, I was told in one letter I was approved and then told I was denied. I am shopping for a better bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Capital One, 2215 Bel Pre Rd Branch at Silver Spring, MD
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