Capital One, Capital One, National Association

Name:Capital One, Capital One, National Association
Full Service Brick and Mortar Office
Main Office of the Bank
Review:43 client reviews
Location:1680 Capital One Drive
Mc Lean, VA 22102

Fairfax County
 

Phone:703-720-2500
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 17:00
Fri: 08:30 to 17:00
FDIC Cert:#4297
Established:1933-05-22


The Bank

Name:Capital One
Concentration:All Other Specialization > 1 Billion
Established:1933-05-22
FDIC Insurance:1934-01-01
Holden By:Capital One Financial Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:914, view all, view on map
Website:www.capitalone.com
Total Assets:$236,546,436,000
Total Deposits:$193,941,929,000
Total Equity Capital:$34,127,262,000
Total Domestic Office Deposits:$192,756,256,000
Net Income:$395,772,000
Quarterly Net Income:$395,772,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

43 client reviews of Capital One scored 1.5 out of 5.

bad experience, yet again
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dontgototraville, Aug. 14, 2014

Over the years, I've had several bad experiences with the employees at this bank. In fact, every bad bank experience I've had has occurred at this branch. While I do occasionally interact with an amiable teller, I often encounter rude employees, who do not understand how to treat a customer with respect. After waiting for half an hour to be helped (I was the only customer there...) , I was made to feel as if I was at fault for coming into the bank for assistance and was told several times by two different employees that I should have called the customer service number instead. Sorry for being in the neighborhood and asking one of your employees to assist a customer in person. This is nothing new, so I guess it is my fault for making the mistake to come here in the first place. I have been given a hard time by tellers in the past over literally nothing and made to feel stupid for not being an expert concerning the nuances of banking. Instead of explaining the situation to a customer in a pleasant manner, employees here seem to gravitate towards curt and demeaning responses. Save yourself the trouble and drive down the street to the capital one in muddy branch. They actually know how to interact with people over there.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital One, Traville Village Center Branch at Rockville, MD
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nasty manager
Overall Rating
Office Environment & Staff
by mccb, Jul. 17, 2014

I went there to reopen my acc the manager was so rude and disrespectful,,im loking for anothr bank her name is Sheina pak

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, 34th & 5th Branch at New York, NY
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Hershy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Hershy, May. 08, 2014

1 star is to much for them. Worst bank i have ever walked in to. The fat guy treated me like garbage. I think all he was thinking about was his lunch and snacks and chips. I'm forsure closing my account

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Capital One, Williamsburg Branch at Brooklyn, NY
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