Capital Bank, State Of Franklin Branch

Name:Capital Bank, State Of Franklin Branch
Full Service Brick and Mortar Office
Review:30 client reviews
Location:503 North State Of Franklin Road
Johnson City, TN 37604

Washington County
View Other Branches
 
Phone:423-975-5900
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
Sat: 09:00 to 13:00
Branch Deposit:$21,603,000
FDIC Cert:#59049
Established:1996-06-17


The Bank

Name:Capital Bank
Concentration:Commercial Lending Specialization
Established:2010-07-16
FDIC Insurance:2010-07-16
Holden By:Capital Bank Financial Corp.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:169, view all, view on map
Website:http://www.capitalbank-us.com
Total Assets:$6,830,545,000
Total Deposits:$5,311,961,000
Total Equity Capital:$1,107,652,000
Total Domestic Office Deposits:$5,311,961,000
Net Income:$59,485,000
Quarterly Net Income:$16,142,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:6%
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Client Review

30 client reviews of Capital Bank scored 3 out of 5.

capital bank people
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tabwatson, May. 04, 2015

The capital bank on Reidville Rd has the best employees of any bank I have ever used. They help me solve problems, always polite, and take time to learn my name. I have moved to NC but I am leaving my accounts with them

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Capital Bank, Reidville Road Branch at Spartanburg, SC
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Beyond disappointed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by DoubleDisappointed, Apr. 28, 2015

I have been a customer for a very long time! Loved the old staff! Sadly it has been replaced with all young girls right out of high school that cannot count their lunch money! I have several commercial accounts with the bank and bring multiple deposits at one time. One of the young women that works at the window has messed up my deposits every time! One time she asked me if they were all separate deposits or the same even though each group of checks were attached to separate deposit slips and had completely different account numbers. Another time I complained that she put the money in the wrong account and she asked: "do they have to be in those exact accounts?" - WOW! Seriously? No, go ahead and put it in whichever account you like! Put it in your personal account! why not? - I called and complained to the Jefferson Street Manager that is filling in for the St Bethlehem Manager. I got a phone call back the first time assuring me that all will be taken care of and if I ever needed anything to call her back. Well, I did. Amazingly, neither the Jefferson St Manager nor the Nashville office manager called back this time! The nice words and apologies are fine but in the end resolving the problem is what really matters. And the problem has NOT been resolved! This branch is still without a manager and with 3 brand new and totally inexperienced employees that cannot count the money, cannot read and/or understand account numbers, hang around with pouting faces and take forever to attend to the customers. I have no faith that anything will be done so I will be moving my accounts elsewhere and until that is done I will have to use a different branch to drop off my deposits.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital Bank, St. Bethlehem Branch at Clarksville, TN
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used to be great
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by madcustomer1, Feb. 06, 2015

Used to be great when it was Southern Community, now it is terrible.  Employees keep leaving which should tell me something right there. Customer service is awful - as a business and personal customer it is terrible.  I will be pulling all of my accounts and moving to another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital Bank, Capital Bank, National Association at Miami, FL
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All Reviews...

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