Capital Bank, Smyrna Branch

Name:Capital Bank, Smyrna Branch
Full Service Brick and Mortar Office
Review:25 client reviews
Location:559 Sam Ridley Parkway West
Smyrna, TN 37167

Rutherford County
 

Phone:615-907-4350
Branch Deposit:$7,433,000
FDIC Cert:#59049
Established:1999-09-13


The Bank

Name:Capital Bank
Concentration:Commercial Lending Specialization
Established:2010-07-16
FDIC Insurance:2010-07-16
Holden By:Capital Bank Financial Corp.
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:170, view all, view on map
Website:http://www.capitalbank-us.com
Total Assets:$6,552,052,000
Total Deposits:$5,286,730,000
Total Equity Capital:$1,115,705,000
Total Domestic Office Deposits:$5,286,730,000
Net Income:$13,746,000
Quarterly Net Income:$13,746,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

25 client reviews of Capital Bank scored 2.5 out of 5.

horrible customer service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by dljohns44, Sep. 06, 2013

I waited 4 days for a return call about a problem I was having. When I finally got the call(after calling again and leaving ANOTHER message) the branch manager wasn't even calling to talk about my problem!!!!She was calling about a change of address that I had done online 6-9 months prior(2x because the website did not accept my change!)!! When I finally was able to talk about the problem the manager was very rude, interrupting me, arguing with me, and when I threatened to terminate my account she had no apology for how I was being treated.  The only thing she said to me was thank you very much have a nice day!! I would not recommend this bank to anyone even if it were the last one standing in this country!! I left a complaint with Capital Bank's online customer service and it again took SIX DAYS to get a reply and the only way I got a reply was to email again threatening to go to the BBB. I was promised that my email was sent to the appropriate people and I would be receiving a call ASAP. So far, no call. wow. I feel very appreciated as a customer!!!I am no longer a customer at this bank today.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Capital Bank, Smyrna Branch at Smyrna, TN
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