Branch Banking and Trust Company, Tellico Village Branch

Name:Branch Banking and Trust Company, Tellico Village Branch
Full Service Brick and Mortar Office
Review:24 client reviews
Location:302 Village Square Drive
Loudon, TN 37774

Loudon County
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Phone:865-458-7341
Branch Deposit:$80,851,000
FDIC Cert:#9846
Established:1987-11-02


The Bank

Name:Branch Banking and Trust Company
Concentration:Commercial Lending Specialization
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Bb&T Corporation
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:1853, view all, view on map
Website:www.BBT.com
Total Assets:$182,901,216,000
Total Deposits:$137,364,544,000
Total Equity Capital:$22,763,280,000
Total Domestic Office Deposits:$137,364,544,000
Net Income:$1,421,343,000
Quarterly Net Income:$508,995,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
 More...


Client Review

24 client reviews of Branch Banking and Trust Company scored 2 out of 5.

Deleted my account even though I broke no policies!
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by mikeshanklin, Nov. 07, 2014

I recently recommended a friend to BB&T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Princeton Main Branch at Princeton, NC
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BRANCH BANKING AND TRUST = CORRUPTION AND FRAUD
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by rzwhipple, Apr. 17, 2014

FIRST their people in the mortgage loan department provide lies and more lies to their clients.

SECOND: they refuse to live up to agreements made in good faith

THIRD:  their management refuse to consider the possibility that their people are providing lies and fraudulent information to their customer.  Any problems are never the banks problems and they really do not care if the screw a customer totally and destroy them.  Then have their collective heads planted where the sun never shines and they really do not give a f..... about customers.  The have proven this in spades with the handling of my account

FOURTH:   after totally screwing up my mortgage loan account which I corrected the payment issues when they informed me of their screw up and false agreement.  Then they demanded even more money because they screwed up again and so we started all over again.  The whole time they had my house in foreclosure even though I was making all the payments they demanded.

FIFTH:  Because I had in fact been able to pay their demands and not default on the loan, they then recorded with the credit score companies that I was six months late on payments and thus destroyed my credit.

SIXTH: I then wrote to them and requested that they reconsider the damage reports to my credit and they more or less told me to go screw myself.  They had provided only true and factual data to them and I could rotate on it if I didn't like what they reported.


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Wilson Main Branch at Wilson, NC
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by Donv 2014-07-24 19:16:44
MY EXPERIENCE IS THE SAME.  THEY DO NOT CARE ABOUT THE CUSTOMER PERIOD.  TAKE YOUR MONEY AND BUSINESS SOMEWHERE ELSE.
by Donv 2014-07-24 19:19:18
MY EXPERIENCE IS THE SAME.  THEY DO NOT CARE ABOUT THE CUSTOMER PERIOD.  TAKE YOU MONEY AND BUSINESS SOMEWHERE ELSE.
Customer service? What's that?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Keywest123, Mar. 03, 2014

Horrible experience at the Key West BB&T location trying to start a retirement fund today! The gentlemen I spoke with in the branch suggested a money market account paying .01% with multiple fees. Never suggested I speak with a financial advisor. Then when I asked about it he said I would get a call from him in a couple weeks to set up an appointment with a financial advisor coming down from Miami. They didn't have one on staff in Key West. I left and called the 1-800 number and the financial advisor will be there in two days! Seriously, today is Monday..the financial advisor will be there this Wednesday, Thursday and Friday with an open schedule and the gentleman within this bank had no clue! The customer service is totally lacking and so is any simple helpful banking knowledge.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Key West Main Branch at Key West, FL
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