Truist Bank, SOUTH COLLEGE BRANCH

Name:Truist Bank, SOUTH COLLEGE BRANCH
Full Service Brick and Mortar Office
Review: 2.5star68 client reviews
Location:301 S College Rd
Wilmington, NC 28403

New Hanover County
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Phone:910-313-2020
FDIC Cert:#9846
Established:01/01/1912


The Bank

Name:Truist Bank
Concentration:Commercial Lending Specialization
Established:01/01/1872
FDIC Insurance:01/01/1934
Holden By:TRUIST FINANCIAL CORP
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2005, view all, view on map
Website:www.Truist.com
Total Assets:$527,530,000,000
Total Deposits:$407,515,000,000
Total Equity Capital:$57,994,000,000
Total Domestic Office Deposits:$407,515,000,000
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Client Review

68 client reviews of Truist Bank scored 2.5 out of 5.

FRAUDLENT WITHDRAWALS ARE ACCEPTED AT THIS BANK
 1star Overall Rating
by FDED04, Dec. 29, 2023

A fraudulent withdrawal was made on my account at this bank. The person went into the bank and made a withdrawal slip and forged my signature to the slip. They were given $700 from my account with no questions asked, no ID checked, no signature checked and no debit card. I filed a report with the bank and was told someone would call to speak with me. I called and emailed several times over an 11 day time period and not a single person ever called or responded to my emails. I received a letter in the mail stating they were denying my claim because I was negligent. How am I negligent when the banker is the one who authorized the withdrawal? Isn't it normal for banks to check ID's and signatures or ask for the debit card to make a withdrawal at a bank???? Why did this not happen? The statement that is branded on their websites says this, "At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities." Clearly everything they claim to be is not true! IF they cared they would at least take the time to investigate this incident properly and hold the appropriate persons accountable. Instead, they have chosen to blame their inadequacy and their clear lack of training of their bankers on to the customers. All I asked is that they investigate my claim and they couldn't even honor that request. I'm sure they have cameras in the establishment. How difficult is it to look at a camera or even speak with the banker who made the transaction to see what is going on? Why didn't she ask for an ID? And if a fake ID was given, why didn't she check the signature? Why can't you look at your cameras and see who made the withdrawal? DO NOT BANK HERE!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND ALLOW ANYONE TO WITHDRAW MONEY FROM YOUR BANK ACCOUNT NO QUESTIONS ASKED!!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Truist Bank, SOUTH COLLEGE BRANCH at Wilmington, NC
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