Branch Banking and Trust Company, Rockvale Square Branch

Name:Branch Banking and Trust Company, Rockvale Square Branch
Limited Service Facility Office
Review:25 client reviews
Location:35 South Willowdale Drive
Lancaster, PA 17602

Lancaster County
View Other Branches
 
Phone:717-397-3725
Office Hours:Mon: 08:30 to 17:00
Tue: 08:30 to 17:00
Wed: 08:30 to 17:00
Thu: 08:30 to 18:00
Fri: 08:30 to 18:00
Sat: 08:30 to 12:00
FDIC Cert:#9846
Established:1988-09-26


The Bank

Name:Branch Banking and Trust Company
Concentration:Commercial Lending Specialization
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Bb&T Corporation
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2284, view all, view on map
Website:www.BBT.com
Total Assets:$206,874,891,000
Total Deposits:$158,050,500,000
Total Equity Capital:$26,092,871,000
Total Domestic Office Deposits:$158,050,500,000
Net Income:$554,370,000
Quarterly Net Income:$554,370,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

25 client reviews of Branch Banking and Trust Company scored 2 out of 5.

Nanci Ferguson
Overall Rating
by Nancyferguson, Nov. 04, 2015

Today when we were in the drive through we waited forever and finally were greeted by the LONE teller who said we needed identity since she did not recognize us!  We have been customers since your induction at Pebblebrook!  I said " you must be new"! We are very distressed that your bank would leave one teller to accommodate the walkin and the drive through! We expect better service...it was not her fault!  She was doing her best  to accommodate us!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Pebblebrooke Branch at Naples, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Very Unsatisfied
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by Alex1977, Jan. 18, 2015

I use to do business with BOA and decided to switch to BBT(The branch on Lantana and Congress), at the beginning most things were fine,when I had a problem or wanted to have my questions clarified about my four accounts i use to call the manager directly, and that manager assisted me with no problem.( Manager Mr.Christopher who was AMAZING!!!).Once he was gone things at that branch started going down hill. I had to go into the lobby a few times , besides having to wait a long time(she was the only one in the lobby) because the person who was suppose to assist me was to busy laughing on the phone, knowing that not only me but other people were waiting to get there problems resolved, when i was finally assisted the customer service was really poor and i felt like i was one more number . besides the smell of alcohol from Lori.She was unable to resolve my problems and i decided not to deal with it and leave. Now I am trying to decide what bank to go with , BBT will no longer have my business.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Andros Isle Branch at West Palm Beach, FL
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by woodywood 2015-03-25 13:24:25
You sound really annoying. Have you ever heard of self help?
Deleted my account even though I broke no policies!
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Interest Rate and Cost
Office Environment & Staff
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by mikeshanklin, Nov. 07, 2014

I recently recommended a friend to BB&T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Princeton Main Branch at Princeton, NC
13 of 18 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by woodywood 2015-03-25 13:25:59
You realize they wouldn't close your account unless they had a really GOOD reason to (like fraud and misuse). Just FYI.

All Reviews...

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