Branch Banking and Trust Company, Paramount Branch

Name:Branch Banking and Trust Company, Paramount Branch
Full Service Brick and Mortar Office
Review:26 client reviews
Location:13418 Marsh Pike
Hagerstown, MD 21740

Washington County
View Other Branches
 
Phone:301-791-9405
Office Hours:Mon: 09:00 to 16:00
Tue: 09:00 to 16:00
Wed: 09:00 to 16:00
Thu: 09:00 to 16:00
Fri: 09:00 to 18:00
Sat: 09:00 to 14:00
FDIC Cert:#9846
Established:1972-03-20


The Bank

Name:Branch Banking and Trust Company
Concentration:Commercial Lending Specialization
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Bb&T Corporation
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2237, view all, view on map
Website:www.BBT.com
Total Assets:$217,159,204,000
Total Deposits:$166,995,354,000
Total Equity Capital:$28,281,592,000
Total Domestic Office Deposits:$166,995,354,000
Net Income:$1,123,991,000
Quarterly Net Income:$569,621,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
 More...


Client Review

26 client reviews of Branch Banking and Trust Company scored 2 out of 5.

Worst customer service ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by vernassina, Oct. 30, 2016

I visited this branch on my way to WV.  I needed to withdraw money from my savings in the form of a check.  I had to tell the teller out loud in front of other customers how much I needed to withdraw.  Then, was given cash, when I requested a check.  The teller told me it would be a $10 fee.  Then, she told me she couldn't count it out it front of me for privacy concerns, and that I could count the cash at the table in the lobby(visible to the customers as well as people outside of the building}.  I've been a customer for 20 years, and that's long enough.  I've had Bank of America accounts, and find they are much more accommodating to the customer.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, George Street Drive Thru Branch at Cumberland, MD
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Nanci Ferguson
Overall Rating
by Nancyferguson, Nov. 04, 2015

Today when we were in the drive through we waited forever and finally were greeted by the LONE teller who said we needed identity since she did not recognize us!  We have been customers since your induction at Pebblebrook!  I said " you must be new"! We are very distressed that your bank would leave one teller to accommodate the walkin and the drive through! We expect better service...it was not her fault!  She was doing her best  to accommodate us!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Pebblebrooke Branch at Naples, FL
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Very Unsatisfied
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Alex1977, Jan. 18, 2015

I use to do business with BOA and decided to switch to BBT(The branch on Lantana and Congress), at the beginning most things were fine,when I had a problem or wanted to have my questions clarified about my four accounts i use to call the manager directly, and that manager assisted me with no problem.( Manager Mr.Christopher who was AMAZING!!!).Once he was gone things at that branch started going down hill. I had to go into the lobby a few times , besides having to wait a long time(she was the only one in the lobby) because the person who was suppose to assist me was to busy laughing on the phone, knowing that not only me but other people were waiting to get there problems resolved, when i was finally assisted the customer service was really poor and i felt like i was one more number . besides the smell of alcohol from Lori.She was unable to resolve my problems and i decided not to deal with it and leave. Now I am trying to decide what bank to go with , BBT will no longer have my business.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Andros Isle Branch at West Palm Beach, FL
8 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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by woodywood 2015-03-25 13:24:25
You sound really annoying. Have you ever heard of self help?

All Reviews...

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