Branch Banking and Trust Company, Naples Branch

Terrrible, move on, go to Chase or 100 other BETTER choices
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by mimamigirl, May. 15, 2013

The first hint that this branch is bad is no private offices, just 2 open desks for business.  Thats a bad sign for high end business.  There are only 2 people working those desks, a heavyset hispanic lady and medium aged hispanic man.  Neither knew any details about the account products without having to refer to their quick reference manual!
Ok, what about low end working class?  I went in to open an account to deposit my new job (yay) checks that I'm getting since there is a fee to cash without an account.

1st I went for a checking about.  They CHARGE me to keep my money there unless I do XZY or have $1,5000 in the account. OR the salesman slyly tells me if I open a savings account (another account on top of the checking) then there are no fees...catch? of course)  I have to use their debit card 10x a month or now I get fees from both accounts.   Oh and don't forget to ask them about the overdraft 'protection' they SELL you.  Yeah, its per incident, not monthly and certainly not free.  I ran out of here and went to TD Bank.

P.S.  BB&T savings account interests are among the lowest.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Presidential Circle Branch at Hollywood, FL
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Bad Policies.
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by mjblasvegas, Feb. 07, 2013

Horrible bank.  Pending items are deducted immediately from your account causing overdrafts that cascade without chance to deposit monies to covet them.  impossible to stay on top of transactions,

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Oleander Drive Branch at Wilmington, NC
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Worse Bank Ever
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by kcart, Dec. 08, 2012

I have been to many locations in Richmond and the surrounding towns outside of Richmond. I have to say only one location was ever polite and friendly. I regular got spoken to as if I was some dumb kid on a regular basis. I have never had any other bank speak to me so rudely or make me feel so small. It would take to long to go into ever major problem I have had in the past with this BB&T bank. Let's just say I banked with them 10 yrs and even my family members that banked with Branch Banking and Trust told me they would advise me to close my account and go to another bank. Right before I found out they lied to charge me a huge fee. So I went to the bank and got the charge removed at a different locations with no problems and an apology. I close out my account. I was told very sternly by the Hopewell location that closing my account with the Richmond Branch was a big mistake. I was advised that I would not open an account with any other bank. Supposedly my credit was only average but I had got all 3 of my credit reports and know it's Above average. I opened one with Wachovia now Wells Fargo and had no problems. Still have no problems not even ones with Wells Fargo today and have not looked back.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Mooresville Branch at Mooresville, NC
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