Branch Banking and Trust Company, Mountain Top Branch

Nanci Ferguson
Overall Rating
by Nancyferguson, Nov. 04, 2015

Today when we were in the drive through we waited forever and finally were greeted by the LONE teller who said we needed identity since she did not recognize us!  We have been customers since your induction at Pebblebrook!  I said " you must be new"! We are very distressed that your bank would leave one teller to accommodate the walkin and the drive through! We expect better service...it was not her fault!  She was doing her best  to accommodate us!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Pebblebrooke Branch at Naples, FL
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Very Unsatisfied
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by Alex1977, Jan. 18, 2015

I use to do business with BOA and decided to switch to BBT(The branch on Lantana and Congress), at the beginning most things were fine,when I had a problem or wanted to have my questions clarified about my four accounts i use to call the manager directly, and that manager assisted me with no problem.( Manager Mr.Christopher who was AMAZING!!!).Once he was gone things at that branch started going down hill. I had to go into the lobby a few times , besides having to wait a long time(she was the only one in the lobby) because the person who was suppose to assist me was to busy laughing on the phone, knowing that not only me but other people were waiting to get there problems resolved, when i was finally assisted the customer service was really poor and i felt like i was one more number . besides the smell of alcohol from Lori.She was unable to resolve my problems and i decided not to deal with it and leave. Now I am trying to decide what bank to go with , BBT will no longer have my business.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Andros Isle Branch at West Palm Beach, FL
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Deleted my account even though I broke no policies!
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by mikeshanklin, Nov. 07, 2014

I recently recommended a friend to BB&T, and when they created his account they told us the incorrect amount of time for his funds availability. We went back in to file a complaint and after speaking with Kevin Boyette, we thought our problems were solved. Little did we know that he was upset that we complained about their lack of customer service and issues, so about a week later he canceled both my bank account and my friends. I was just about to transfer tens of thousands of dollars from Suntrust and Bank of America too, glad I didn't start relying on BB&T full time or I would have been without my money for a couple weeks while the closed account check came to the house. Kevin Boyette is a snake who lies straight to your face. How anybody can trust this branch is beyond me, they certainly have lost my entire family's support as well as anybody else who will listen to me. I will be filing complaints with the BBB and BB&T national. How dare anyone deletes my account when I never broke any company policies! Kevin Boyette should be fired immediately!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Princeton Main Branch at Princeton, NC
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