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Branch Banking and Trust Company, Mountain Top Branch
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| Name: | Branch Banking and Trust Company |
| Concentration: | Commercial Lending Specialization |
| Established: | 1872-01-01 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Bb&T Corporation |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 2068, view all, view on map |
| Website: | www.BBT.com |
| Total Assets: | $216,077,000,000 |
| Total Deposits: | $163,944,000,000 |
| Total Equity Capital: | $27,798,000,000 |
| Total Domestic Office Deposits: | $163,944,000,000 |
| Net Income: | $2,405,000,000 |
| Quarterly Net Income: | $662,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
29 client reviews of Branch Banking and Trust Company scored 2 out of 5.
BB&T NICKLE-DIMES YOU TO DEATH
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by UnhappyBBTcustomer, Feb. 06, 2018
Pro: No monthly fee for checking accounts (either personal or business)
Con: $36 PER DAY FEE FOR OVERDRAFT (EVEN ON DAYS THAT THE BANK IS CLOSED), EVEN IF YOU NEVER REQUESTEED OVERDRAFT, AND THEY DON'T INFORM YOU OF THEIR OVERDRAFT POLICY, AND THEY DON'T INFORM YOU AS YOU'RE GETTING OVERDRAWN, SO YOU CAN'T DECLINE THE OVERDRAFT AND ITS FEE.
Con: THEY PERIODICALLY RAISE THEIR FEES WITHOUT INFORMING YOU THEY ARE DOING SO.
Con: I NEVER SIGNED UP FOR THIS BANK. I HAD AN ACCOUNT WITH 3RD FEDERAL, WHICH WAS BOUGHT UP BY NATIONAL PENN, WHICH IN TURN WAS BOUGHT UP BY BB&T. SO I NEVER AGREED TO THE FEES TO WHICH THEY'RE SOAKING ME.
Con: ON THE RARE OCCASIONS I COMPLAINED TO THE MANAGER ABOUT VARIOUS MATTERS, I WAS ALWAYS MET WITH A CONFRONTATIONAL ATTITUDE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Branch Banking and Trust Company, Ewing Branch at Trenton, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby UnhappyBBTcustomer, Feb. 06, 2018
Pro: No monthly fee for checking accounts (either personal or business)
Con: $36 PER DAY FEE FOR OVERDRAFT (EVEN ON DAYS THAT THE BANK IS CLOSED), EVEN IF YOU NEVER REQUESTEED OVERDRAFT, AND THEY DON'T INFORM YOU OF THEIR OVERDRAFT POLICY, AND THEY DON'T INFORM YOU AS YOU'RE GETTING OVERDRAWN, SO YOU CAN'T DECLINE THE OVERDRAFT AND ITS FEE.
Con: THEY PERIODICALLY RAISE THEIR FEES WITHOUT INFORMING YOU THEY ARE DOING SO.
Con: I NEVER SIGNED UP FOR THIS BANK. I HAD AN ACCOUNT WITH 3RD FEDERAL, WHICH WAS BOUGHT UP BY NATIONAL PENN, WHICH IN TURN WAS BOUGHT UP BY BB&T. SO I NEVER AGREED TO THE FEES TO WHICH THEY'RE SOAKING ME.
Con: ON THE RARE OCCASIONS I COMPLAINED TO THE MANAGER ABOUT VARIOUS MATTERS, I WAS ALWAYS MET WITH A CONFRONTATIONAL ATTITUDE.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on Branch Banking and Trust Company, Ewing Branch at Trenton, NJ
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Excellent Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sjeanseb, Mar. 29, 2017
BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Tcu Grandmarc Branch at Fort Worth, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sjeanseb, Mar. 29, 2017
BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Tcu Grandmarc Branch at Fort Worth, TX
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Slowest service ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Hozer, Dec. 24, 2016
Well,from my car,in&back out,10 min everytime,only one person ahead.Pay Xtra principal on mortgage they fill out 2 slips by hand.Seriously?,#4 bank on east coast,OMG.Went to another branch after veterans day 11/16,1 teller on,im#8 in line. Walked out,closed all accounts,went to credit union. Now I'm in&out in 3min.Paid mortgage,slip popped up from printer,DONE! 2min! I cringe when I must drive past BB&T Banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Kenhorst Branch at Reading, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hozer, Dec. 24, 2016
Well,from my car,in&back out,10 min everytime,only one person ahead.Pay Xtra principal on mortgage they fill out 2 slips by hand.Seriously?,#4 bank on east coast,OMG.Went to another branch after veterans day 11/16,1 teller on,im#8 in line. Walked out,closed all accounts,went to credit union. Now I'm in&out in 3min.Paid mortgage,slip popped up from printer,DONE! 2min! I cringe when I must drive past BB&T Banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Kenhorst Branch at Reading, PA
0 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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