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Branch Banking and Trust Company, Mountain Top Branch
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28 client reviews
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| Name: | Branch Banking and Trust Company |
| Concentration: | Commercial Lending Specialization |
| Established: | 1872-01-01 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Bb&T Corporation |
| Charter Class: | Commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 2191, view all, view on map |
| Website: | www.BBT.com |
| Total Assets: | $215,274,000,000 |
| Total Deposits: | $163,093,000,000 |
| Total Equity Capital: | $28,989,000,000 |
| Total Domestic Office Deposits: | $163,093,000,000 |
| Net Income: | $1,108,000,000 |
| Quarterly Net Income: | $671,832,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 8% |
| Quarterly Return on Equity: | 9% |
| More... | |
Client Review
28 client reviews of Branch Banking and Trust Company scored 2 out of 5.
Excellent Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by sjeanseb, Mar. 29, 2017
BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Tcu Grandmarc Branch at Fort Worth, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sjeanseb, Mar. 29, 2017
BB&T does not operate like the major banks I've used in the past. Some things are done slower, some tickets are written by hand, but that assures me of the staff's attention to detail. For being a large bank, BB&T really does exemplify the community bank service standards. I can almost always reach my personal banker Andy, and on the rare occurrence that I do leave a message, I'm called back next day at the latest. So pleased that BB&T is growing in the Texas market, and looking forward to seeing the legacy of service continue.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, Tcu Grandmarc Branch at Fort Worth, TX
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Slowest service ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by Hozer, Dec. 24, 2016
Well,from my car,in&back out,10 min everytime,only one person ahead.Pay Xtra principal on mortgage they fill out 2 slips by hand.Seriously?,#4 bank on east coast,OMG.Went to another branch after veterans day 11/16,1 teller on,im#8 in line. Walked out,closed all accounts,went to credit union. Now I'm in&out in 3min.Paid mortgage,slip popped up from printer,DONE! 2min! I cringe when I must drive past BB&T Banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Kenhorst Branch at Reading, PA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hozer, Dec. 24, 2016
Well,from my car,in&back out,10 min everytime,only one person ahead.Pay Xtra principal on mortgage they fill out 2 slips by hand.Seriously?,#4 bank on east coast,OMG.Went to another branch after veterans day 11/16,1 teller on,im#8 in line. Walked out,closed all accounts,went to credit union. Now I'm in&out in 3min.Paid mortgage,slip popped up from printer,DONE! 2min! I cringe when I must drive past BB&T Banks.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Kenhorst Branch at Reading, PA
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Worst customer service ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by vernassina, Oct. 30, 2016
I visited this branch on my way to WV. I needed to withdraw money from my savings in the form of a check. I had to tell the teller out loud in front of other customers how much I needed to withdraw. Then, was given cash, when I requested a check. The teller told me it would be a $10 fee. Then, she told me she couldn't count it out it front of me for privacy concerns, and that I could count the cash at the table in the lobby(visible to the customers as well as people outside of the building}. I've been a customer for 20 years, and that's long enough. I've had Bank of America accounts, and find they are much more accommodating to the customer.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, George Street Drive Thru Branch at Cumberland, MD
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby vernassina, Oct. 30, 2016
I visited this branch on my way to WV. I needed to withdraw money from my savings in the form of a check. I had to tell the teller out loud in front of other customers how much I needed to withdraw. Then, was given cash, when I requested a check. The teller told me it would be a $10 fee. Then, she told me she couldn't count it out it front of me for privacy concerns, and that I could count the cash at the table in the lobby(visible to the customers as well as people outside of the building}. I've been a customer for 20 years, and that's long enough. I've had Bank of America accounts, and find they are much more accommodating to the customer.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, George Street Drive Thru Branch at Cumberland, MD
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