Branch Banking and Trust Company, Mercersburg Branch

Name:Branch Banking and Trust Company, Mercersburg Branch
Full Service Brick and Mortar Office
Review:27 client reviews
Location:316 North Main Street
Mercersburg, PA 17236

Franklin County
View Other Branches
 
Phone:717-328-2646
Office Hours:Mon: 08:30 to 16:00
Tue: 08:30 to 16:00
Wed: 08:30 to 16:00
Thu: 08:30 to 17:00
Fri: 08:30 to 18:00
Sat: 08:30 to 12:00
Branch Deposit:$32,425,000
FDIC Cert:#9846
Established:1992-11-09


The Bank

Name:Branch Banking and Trust Company
Concentration:Commercial Lending Specialization
Established:1872-01-01
FDIC Insurance:1934-01-01
Holden By:Bb&T Corporation
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:2213, view all, view on map
Website:www.BBT.com
Total Assets:$214,433,035,000
Total Deposits:$167,649,027,000
Total Equity Capital:$28,400,025,000
Total Domestic Office Deposits:$167,649,027,000
Net Income:$2,378,374,000
Quarterly Net Income:$619,435,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

27 client reviews of Branch Banking and Trust Company scored 2 out of 5.

Slowest service ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Hozer, Dec. 24, 2016

Well,from my car,in&back out,10 min everytime,only one person ahead.Pay Xtra principal on mortgage they fill out 2 slips by hand.Seriously?,#4 bank on east coast,OMG.Went to another branch after veterans day 11/16,1 teller on,im#8 in line. Walked out,closed all accounts,went to credit union. Now I'm in&out in 3min.Paid mortgage,slip popped up from printer,DONE! 2min! I cringe when I must drive past BB&T Banks.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Kenhorst Branch at Reading, PA
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Worst customer service ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by vernassina, Oct. 30, 2016

I visited this branch on my way to WV.  I needed to withdraw money from my savings in the form of a check.  I had to tell the teller out loud in front of other customers how much I needed to withdraw.  Then, was given cash, when I requested a check.  The teller told me it would be a $10 fee.  Then, she told me she couldn't count it out it front of me for privacy concerns, and that I could count the cash at the table in the lobby(visible to the customers as well as people outside of the building}.  I've been a customer for 20 years, and that's long enough.  I've had Bank of America accounts, and find they are much more accommodating to the customer.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Branch Banking and Trust Company, George Street Drive Thru Branch at Cumberland, MD
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Nanci Ferguson
Overall Rating
by Nancyferguson, Nov. 04, 2015

Today when we were in the drive through we waited forever and finally were greeted by the LONE teller who said we needed identity since she did not recognize us!  We have been customers since your induction at Pebblebrook!  I said " you must be new"! We are very distressed that your bank would leave one teller to accommodate the walkin and the drive through! We expect better service...it was not her fault!  She was doing her best  to accommodate us!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Branch Banking and Trust Company, Pebblebrooke Branch at Naples, FL
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All Reviews...

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