BMO Harris Bank, Mukwanago Office

Teller does not pay attention to details caused massive overdraft
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Office Environment & Staff
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by DisappointedinBMO, Jun. 11, 2013

I went in on a Wednesday and had a teller who we will refer to as "Bob" move 11K from a savings to a business account so we could write our payroll checks out. I made sure to tell him exactly which account to put the money into and reverified with him the money went into the right account. I handed himthe deposit slips, the bank cards and the checks. He confirmed it did. Two days later my card was declined for  $35.00 lunch. Talk about embarassed in front of my client, who happens to own an automotive dealership. I then looked up my account on my phone and found a 8900.00 overdraft. I immediately called the branch and talked with the same teller that did the deposit for me two days prior. He indicated to me he did put the money into the business account. The problem is he put it in the wrong account. When I confronted him about that error he was passive like it really didnt bother him or he couldnt grasp the issue. When I spoke to him about paying attention to the details and that I had asked him twice if he had put it into the right account he confirmed the account title and that he had it in the right account. I asked him to confirm that no checks had been returned as NSF he confirmed they had not. What a bunch of crap. One of the checks had been returned causing all kinds of problems for us to deal with. WHen I called the home office they told me that the teller did not do things according to bank policy and that he could have contacted them to make absolutely certain that no checks were being returned and did not.

Again It's all in the details, the details that this kid-teller did not care enough to check on. I had been a loyal M and I depositor and will now be searching for a new business bank. I will be leaving with my accounts as soon as possible.

Tomorrow I will visit the branch at 8:30 a.m. and I am going to demand they contact my client and rectify the problem.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BMO Harris Bank, Tempe Branch at Tempe, AZ
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My rude experience
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Interest Rate and Cost
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by 9950914, Jun. 03, 2013

I entered this branch as a non customer. I have been looking around for a new banking solution, and decided to see what BMO is about. I had five rolls of quarters which I hoped to exchange for cash. When I inquired at the counter, the employees rudely told me that they only do such for customers. That's fine but you just lost a potential customer. FYI, I drove to Bremer down a few blocks and they did the exchange for no fee and no questions asked. They didn't even tear apart the rolls.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Harris Bank, Menomonie Branch at Menomonie, WI
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Great local brach
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by girlwithadollar, May. 22, 2013

So far, my experience with BMO Harris in Olathe has been very positive. We were former M&I customers, so I wasn't sure if I would like BMO after they acquired M&I. So far, so good. Every time I call this Olathe branch, a real person answers the phone and the service is friendly. All of my questions are quickly answered and I have been very pleased.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on BMO Harris Bank, Olathe Branch at Olathe, KS
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