Berkshire Bank, Marcy Branch

Name:Berkshire Bank, Marcy Branch
Full Service Brick and Mortar Office
Review:7 client reviews
Location:9085 Old River Rd.
Marcy, NY 13403

Oneida County
View Other Branches
 
Phone:315-736-8171
Branch Deposit:$23,832,000
FDIC Cert:#23621
Established:1980-07-01


The Bank

Name:Berkshire Bank
Concentration:Commercial Lending Specialization
Established:1846-02-06
FDIC Insurance:1982-01-02
Holden By:Berkshire Hills Bancorp, Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:95, view all, view on map
Website:http://www.berkshirebank.com
Total Assets:$6,336,000,000
Total Deposits:$4,600,463,000
Total Equity Capital:$699,655,000
Total Domestic Office Deposits:$4,600,463,000
Net Income:$23,525,000
Quarterly Net Income:$12,296,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:7%
 More...


Client Review

7 client reviews of Berkshire Bank scored 1 out of 5.

Worst Bank I have ever used
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by irritatedcustomer, Jan. 09, 2015

I reactivated a checking account, made a large cash deposit, and was told that the debit card would work fine immediately.  I went to get gas and the card was rejected at the pump.  I called the bank and was told that I should not have been told that the card would work, that I needed to get a new one.

I was told that due to a change in format of account numbers that my checks "might or might not" bounce and was told to order new ones at my expense (in fairness I was told - a WEEK later - that the charge would be waived).  No one told me that I could not use my existing account number to arrange for direct deposit of my social security check or other items.  I did so and was then told by the bank that the deposit would not be accepted because of the change in account number format.  Now I am going to have to deal with a delayed social security payment because of the lack of competent and complete advice from branch staff.

On to the debit card. it took around 25 minutes to get a new one issued, which I thought was absurd (I have opened accounts at other banks and the entire process, including the debit card, took 15 minutes).  The first time I went to use the card on a $130 GPS purchase it was declined; this, with a 4 figure available balance in the account.  I called and was told that "MasterCard, for security reasons, requires that all purchases over $90 be run as debit, not credit, and using the PIN is required".  I checked with another bank and was told that that was not the case.

In any case I attempted to use the card at the ATM at the branch and apparently forgot my PIN (the one thing not the fault of the branch or bank).  I called the branch and got my pin reset and was assured that the card was now 100% up and running.  I waste 20 minutes driving to Walmart, go to buy the GPS, and the card was rejected AGAIN.

I called the branch again and was told by the person that reset the PIN that she failed to clear the block placed on the account when I attempted to use the PIN that I could not remember.  Again, not the bank's fault that I forgot my pin or that the ATM locked the card; DEFINITELY the bank's fault not to have seen that on the screen when the PIN was reset.  I must say that the person was honest enough to admit it was her error.

I will review again as the horror story continues.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Berkshire Bank, Halfmoon Crossing Branch at Clifton Park, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by Ethan 2015-01-29 22:27:41
But they are "America's Most Exciting Bank."  Doesn't thaBanke it all better?
nice people-no clue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Banker111, Oct. 15, 2013

I called to ask for my balance today and the phone rang 10 times before someone picked it up.  When it was answered the woman had to transfer me to her other phone and I was disconnected. I then called the Halfmoon branch.  I was put on hold for 5 minutes.  All I wanted was a balance.  Nice people but the most simplest of tasks seems to be a major ordeal for them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Berkshire Bank, Wilton Ny Branch at Gansevoort, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Sit in the chair and wait ...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by alaina1976, Aug. 07, 2013

I waited in a chair in the lobby for 15 minutes while the woman in the office chatted on the phone. When i heard the call end,I looked at her and she looked at me. i thought she would come out but she picked up the phone and started another call. I went back to the counter and asked if there was anyone else who could help, the answer was no. After spending 20 minutes, I LEFT without taking care of business. ZERO customer service skills - she should get the boot - i wont go back.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Berkshire Bank, Berkshire Bank at Pittsfield, MA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All Reviews...

Banks Nearby

Adirondack Bank, Oriskany Boulevard Branch (2.6 miles)
Full Service Brick and Mortar Office
136 Oriskany Boulevard
Whitesboro, NY 13492
NBT Bank, Whitesboro Branch (2.7 miles)
Full Service Brick and Mortar Office
131 Oriskany Boulevard
Whitesboro, NY 13492
First Niagara Bank, Whitestown Branch (2.7 miles)
Full Service Brick and Mortar Office
131 Oriskany Boulevard
Whitesboro, NY 13492
Manufacturers and Traders Trust Company, Whitesboro Branch (2.7 miles)
Full Service Brick and Mortar Office
80 Oriskany Blvd
Whitesboro, NY 13492
Citizens Bank, Whitesboro Branch (2.8 miles)
Full Service Brick and Mortar Office
89 Oriskany Boulevard
Whitesboro, NY 13492

More