Berkshire Bank, 99 North Street Branch

Name:Berkshire Bank, 99 North Street Branch
Full Service Brick and Mortar Office
Review:6 client reviews
Location:99 North Street
Pittsfield, MA 01201

Berkshire County
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Phone:413-445-3544
FDIC Cert:#23621
Established:1893-04-13


The Bank

Name:Berkshire Bank
Concentration:Commercial Lending Specialization
Established:1846-02-06
FDIC Insurance:1982-01-02
Holden By:Berkshire Hills Bancorp, Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:95, view all, view on map
Website:http://www.berkshirebank.com
Total Assets:$6,336,000,000
Total Deposits:$4,600,463,000
Total Equity Capital:$699,655,000
Total Domestic Office Deposits:$4,600,463,000
Net Income:$23,525,000
Quarterly Net Income:$12,296,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:7%
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Client Review

6 client reviews of Berkshire Bank scored 1 out of 5.

nice people-no clue
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Banker111, Oct. 15, 2013

I called to ask for my balance today and the phone rang 10 times before someone picked it up.  When it was answered the woman had to transfer me to her other phone and I was disconnected. I then called the Halfmoon branch.  I was put on hold for 5 minutes.  All I wanted was a balance.  Nice people but the most simplest of tasks seems to be a major ordeal for them.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Berkshire Bank, Wilton Ny Branch at Gansevoort, NY
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Sit in the chair and wait ...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by alaina1976, Aug. 07, 2013

I waited in a chair in the lobby for 15 minutes while the woman in the office chatted on the phone. When i heard the call end,I looked at her and she looked at me. i thought she would come out but she picked up the phone and started another call. I went back to the counter and asked if there was anyone else who could help, the answer was no. After spending 20 minutes, I LEFT without taking care of business. ZERO customer service skills - she should get the boot - i wont go back.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Berkshire Bank, Berkshire Bank at Pittsfield, MA
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Inept, negligent, and even dishonest
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by SSimone, Apr. 05, 2013

Our credit union was bought out by Berkshire, and they sent us the WRONG account number, and never called, emailed, or tried to contact us in any way of their major screw up.    The ONLY reason I found out was because I was trying to set up a paypal account, and it was coming back as unverifiable.  
IF, they didn't know about *which I find hard to believe* it would show them to be completely incompetent.    If they did know about it, and neglected to tell us, leaves me completely dumbfounded.   Trying to get through to their customer service was a nightmare, and did not admit their fault, nor apologize, nor offer any solution to the major inconvenience that it cost us.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Berkshire Bank, Northern Blvd Branch at East Syracuse, NY
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by 389177 2014-05-05 09:09:40
Sadly, I agree with this rating.   I loved our old credit union, but now that Berkshire has bought them out, you can't even get a hold of the local branch via the phone.  I always wait on hold a MINIMUM of 6 minutes before anyone even picks up the phone.   In fact... I am on hold now as we speak.... so far 8 min 10 secs into my "holding pattern". Anyway, I digress...  Need a statement copy - there's a fee for that.. need a cancelled check copy - - there's a fee for that - - - nothing is easy!!   I am in the process of closing my accounts and moving my business elsewhere.  9 min 28 secs - just got through  :)

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