BankUnited, 623 Fifth Avenue Branch

Name:BankUnited, 623 Fifth Avenue Branch
Full Service Brick and Mortar Office
Review:3 client reviews
Location:623 5th Ave
New York, NY 10022

New York County
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Branch Deposit:$1,681,571,000
FDIC Cert:#58979
Established:2013-08-05


The Bank

Name:BankUnited
Concentration:Commercial Lending Specialization
Established:2009-05-21
FDIC Insurance:2009-05-21
Holden By:Bankunited, Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:95, view all, view on map
Website:http://www.BankUnited.com
Total Assets:$30,280,467,000
Total Deposits:$22,050,475,000
Total Equity Capital:$3,239,717,000
Total Domestic Office Deposits:$22,050,475,000
Net Income:$638,794,000
Quarterly Net Income:$426,876,000
Return on Assets:2%
Quarterly Return on Assets:6%
Return on Equity:22%
Quarterly Return on Equity:56%
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Client Review

3 client reviews of BankUnited scored 1.5 out of 5.

pleasure
Overall Rating
by delinse, May. 18, 2015

i like this bank good

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BankUnited, Miramar Branch at Hollywood, FL
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by Rebeca 2015-11-13 11:49:04
I've been with BankUnited for 15 years. I've had a great history and up to three accounts with them. Today I left feeling crushed with the treatment given to me by the Miami Airport Branch Assistant Manager. Not only does she appear psychologically imbalanced but she is extremely rude. Worst customer service and treatment I've ever had at a bank after having so much money in deposits with them throughout the years receiving 0 back.....
Worst bank ever
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by catika, Feb. 20, 2014

Bank United is just out there to take your money, with bogus excuses, they post every transaction "pending" or on hold" for 5 to 8 days so they can eventually charge unauthorized overdraft fees, taking advantage on their poor online service, which is never clear on your current or available balance. It is IMPOSSIBLE to keep track of ones finances when even cash deposits are placed on HOLD. Above this issue ghost paper fees they never tell you about, plus the customer service is terrible, Manager Jared from the South Beach Branch has a terrible attitude and treats customers like if he where doing a favor just by providing customer service which is his Job, also Manager Ibrahim from the branch at 41st Arthur Godfrey also in Miami, has no idea of problem solving or simply just doesn't care and prefers to just wash his hands on the first teller he can get. Manager Liza (I believe also from the South Beach branch), although she did follow up on the first case i had with this issue, her attitude leaves a lot to think of, as she also seems to be careless on the clients frustrations. I have 3 members of my family which unfortunately I personally recommended this bank, all 3 of us are going to close our accounts immediately, all 3 of us have had the same issues with our accounts. I personally feel your advertising is misleading "No B.S.Bank", I would not agree so, unfortunately I was mislead. I hope this mail get the the hands of someone responsible enough to take action in order to improve your service for future clients.

Sincerely and as of tomorrow former customer,
Catalina E.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on BankUnited, South Beach Branch at Miami Beach, FL
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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retired account holder
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by ponyexpressbank, Jan. 31, 2014

Almost non-existent phone service, poor feedback, slow service. Very little fraud protection.Incredibly incompetent district managers

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on BankUnited, Coconut Creek Branch at Pompano Beach, FL
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

4 comments. Add a comment

by way2go 2014-02-03 11:18:05
excellent service, knowledgable staff, best rates anywhere for loans and deposits
by scamthescamers1 2014-09-19 17:17:06
This second review must have been written by the bank. I was scammed at an employment site on Craigslist, and Bank-United made it possible. The account the $1550 check was written on was closed. I am now in debt for this amount, and have various payments coming.
I am going after the scam artist(No Armchair quaterbacks)having filed a police report, and hired a internet expert to track thes worthless SOB"S playing Robinhood in reverse.
Randolph G Lambert

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