Bank of the West, Spooner Main Branch

Name:Bank of the West, Spooner Main Branch
Full Service Brick and Mortar Office
Review:52 client reviews
Location:118 Elm Street
Spooner, WI 54801

Washburn County
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Phone:715-635-2161
FDIC Cert:#3514
Established:1903-08-11


The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
Established:1874-01-01
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:563, view all, view on map
Website:www.bankofthewest.com
Total Assets:$77,053,627,000
Total Deposits:$55,377,152,000
Total Equity Capital:$12,353,626,000
Total Domestic Office Deposits:$55,377,152,000
Net Income:$169,974,000
Quarterly Net Income:$169,974,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:6%
Quarterly Return on Equity:6%
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Client Review

52 client reviews of Bank of the West scored 3 out of 5.

Ownere bookkeeper
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by concerned1, Aug. 19, 2016

Ive been with this bank for many years.  So far they have had their issues but no problem.  The employees were always very nice and helpful.  Lately in this Nampa Branch I don't even want to go in anymore or when I go in I hope I get one of the older people.  Suddenly there have been a large turnover of employees.  The new ones are not personable, sometimes rude and matter of factly.  I miss the nicer people and am thinking seriously of changing banks as this is the only one in the area.  I have tried to make conversation but the one lady is very stoic and the other wouldn't let me do a transaction Ive done forever was not polite about it and matter of factly changed the deposit, said nope cant do it.  geez rude

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Nampa Branch at Nampa, ID
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Ripped Off For Mortage Ap, It Was Fraud by BofW
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cashrichkid, Jun. 20, 2016

Was told I could get a Refi from the lone Tree Branch if I deposited up to 250K into a Interest Account as my income was down but they had a new High Net Worth program. They took my money from a CD I had to pay a penalty for and then Immediatey denied the loan. After paying the $300 Appraisal, a penalty of $1500 and then they denied the loan? Of course none of this was noticed by their High Net Worth Staff but just ignored. They had my money and I was stuck. No Refi, Fees and Penalties accessed to me. Very Poor Staff and could not understand why this was a big deal.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Lone Tree Branch at Lone Tree, CO
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Horrible Customer Service
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by GloSpa, Jan. 25, 2016

I work for a local small business here in Cheyenne, WY. In September 2015 my predecessor started the process of setting up direct deposit for our employees. My predecessor left the beginning of October. After numerous emails to the lady who was suppose to be assisting in the matter I was referred to the Branch Manager who said she was personally going to follow this through. The last week of December 2015 the Branch Manager called me to state that she was going on a mandatory vacation and she would call me again on January 11, 2016 to set up a time for me to come into the bank and FINALLY get this all taken care of. As of today, January 25, 2016, I have still not heard back regarding and give up. This is a perfect example of the customer service Bank of the West offers their customers and I would not refer ANYONE to them for their business OR personal needs.

* this reviewer has be with this bank for >10 years
* this review was made on Bank of the West, Cheyenne North Branch at Cheyenne, WY
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All Reviews...

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