Home > New Mexico Banks > Rio Rancho Banks > Bank of the West Rio Rancho > Bank of the West, Rio Rancho Branch
Bank of the West, Rio Rancho Branch
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24 client reviews
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| Name: | Bank of the West |
| Concentration: | Commercial Lending Specialization |
| Established: | 1874-01-01 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Bnp Paribas |
| Charter Class: | commercial bank, state charter and Fed nonmember, supervised by the FDIC |
| # of Branches: | 645, view all, view on map |
| Website: | http://www.bankofthewest.com |
| Total Assets: | $63,343,359,000 |
| Total Deposits: | $47,107,437,000 |
| Total Equity Capital: | $11,635,625,000 |
| Total Domestic Office Deposits: | $46,258,950,000 |
| Net Income: | $555,203,000 |
| Quarterly Net Income: | $120,163,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 5% |
| Quarterly Return on Equity: | 4% |
| More... | |
Client Review
24 client reviews of Bank of the West scored 2.5 out of 5.
Terrible, terrible customer service!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by badmac, May. 03, 2013
Bank of the west is terrible. I am a customer of 7 years. I guess I was a glutton for punishment. The were very unresponsive in 2010 when I had a fraudulent transaction. The customer service on the phone is rude, and very unhelpful. In fact, the only thing the phone monkies can do is tell you your balance and branch locations and hours of operations. Ive been in good standing never megative, never late on the one loan I took out. Today, they put a hold on my payroll check, from the same company I've been with for over 3 years. So now I have to wait several days before the finds are available. When I called for assistance they were so rude and unhelpful, it almost seemed like they were baiting a reaction so they could laugh about it later. The supervisors are impotent and carefree. Go to a reliable, reputable bank. You've been warned.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Cottonwood Branch at Albuquerque, NM
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby badmac, May. 03, 2013
Bank of the west is terrible. I am a customer of 7 years. I guess I was a glutton for punishment. The were very unresponsive in 2010 when I had a fraudulent transaction. The customer service on the phone is rude, and very unhelpful. In fact, the only thing the phone monkies can do is tell you your balance and branch locations and hours of operations. Ive been in good standing never megative, never late on the one loan I took out. Today, they put a hold on my payroll check, from the same company I've been with for over 3 years. So now I have to wait several days before the finds are available. When I called for assistance they were so rude and unhelpful, it almost seemed like they were baiting a reaction so they could laugh about it later. The supervisors are impotent and carefree. Go to a reliable, reputable bank. You've been warned.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Cottonwood Branch at Albuquerque, NM
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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High net worth
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by highnetworth, Apr. 30, 2013
Just terrible, unless you know them personally, they will not aide in research and investigating check fraud or embezzelment, even after the legal docs were shown, they refused to assist a legitimate client. The Mgr. was actually rude and I hope the superiors read this and act on this review. Needless to say we are going to pull out all assets out of this bank, (not just this Branch) That is the effect of bad customer service and I was talking to the Branch Manager Ms. Suber!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Pebble Beach Branch at Pebble Beach, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby highnetworth, Apr. 30, 2013
Just terrible, unless you know them personally, they will not aide in research and investigating check fraud or embezzelment, even after the legal docs were shown, they refused to assist a legitimate client. The Mgr. was actually rude and I hope the superiors read this and act on this review. Needless to say we are going to pull out all assets out of this bank, (not just this Branch) That is the effect of bad customer service and I was talking to the Branch Manager Ms. Suber!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Pebble Beach Branch at Pebble Beach, CA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Wonderful Experience time and time again
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JoeandLinda, Apr. 10, 2013
My wife and I have banked at the Broomfield Bank of the West location long before it was even on 120th ave. We have always been blown away by the branch staff, for not just service but true banking knowledge. We have gotten to know the managers and some of the tellers, all great people! I highly recommend this location to all of my friends and family! Keep up the great work!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Broomfield Branch at Broomfield, CO
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JoeandLinda, Apr. 10, 2013
My wife and I have banked at the Broomfield Bank of the West location long before it was even on 120th ave. We have always been blown away by the branch staff, for not just service but true banking knowledge. We have gotten to know the managers and some of the tellers, all great people! I highly recommend this location to all of my friends and family! Keep up the great work!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Broomfield Branch at Broomfield, CO
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