Bank of the West, Rio Rancho Branch

Name:Bank of the West, Rio Rancho Branch
Full Service Brick and Mortar Office
Review:35 client reviews
Location:3735 Southern Boulevard, S.E.
Rio Rancho, NM 87124

Sandoval County
 
Phone:505-892-7567
Branch Deposit:$52,521,000
FDIC Cert:#3514
Established:1994-11-21


The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
Established:1874-01-01
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:614, view all, view on map
Website:www.bankofthewest.com
Total Assets:$66,467,781,000
Total Deposits:$48,372,468,000
Total Equity Capital:$11,697,789,000
Total Domestic Office Deposits:$47,402,891,000
Net Income:$560,605,000
Quarterly Net Income:$131,561,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:5%
Quarterly Return on Equity:5%
 More...


Client Review

35 client reviews of Bank of the West scored 2.5 out of 5.

Ken, Cathedral City, CA
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by desertken, Feb. 28, 2014

Sent in a deposit requesting some bank by mail envelopes be returned to me.  They arrived this morning, about 20 of them which should last 5 years.  This item was mailed with insufficient postage, I had to pay the mailman .63 just to get the mail. What is wrong with this bank?  Don't they have a postage meter and a scale or even a book to look up the pricing for postage.  Two USA forever stamps does not mean the bank has covered the postage. Half of the self addressed envelopes would have been more than enough. How do I get my .63 cents back?

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of the West, Oakland Main Branch at Oakland, CA
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Everything except
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mine, Feb. 22, 2014

I have been to Bank of the West for Many times now. But this is the first time I've ever received the most worst customer service in my entire life with Bank of the West especially in Oroville. Most of the time, I recieve good service and they would alway count the money out before handing out to you. But this time it was not like that. As I walked up the the accountant (she just been hired recently about 5 months almost half a year now.) I was there to deposit money in my parents account and make change for my parents. Usually I recieve service and have never been refused because as long as we have an account with them. They never ask question.  I told the lady which I believe that her name is daneil or whatever I can careless, but I told her that I wanted to DEPOSIT money in my parents account and make change for them as well. She ask me if I bank with them and I told her no but my parents does since I'm doing this for my parents sake because they are old and can barely walk down the street. She refused my service my service.  I can understand that I don't bank with them that why I can't recieve change but come on this was for my parents and it was only for a change of 5s for a damn 50. Yes, I understand the whole title saying that I could have been lying but come on I usually come there and make change even if I told others accountant the same thing and they would have given me a better service without refusing me and they would have tried to convince me to bank with them. This lady just straight up said "this will be that frist and last I will do this for you." And she try to play it off cool without an attitude and chuckle afterwards while her other coworker just looked at her quite weird. SHE GRAB A FEW FIVES AND JUST HANDED TO ME AND TOLD ME TO COUNT IT MYSELF.  Wow. Good job Bank of the west. YOU MADE A REAL DAMN EFFORT Hiring and damn lazy person.  JUST SO YOU KNOW. I HAVE BANKED WITH EVERY BANK IN OROVILLE ( I also use to bank with bank of the west. Name all the banks you can in oroville I've been there) by far this is the second worst place to bank with if you have that accountant helping you the rest of the staff are nice. All I can say is thank goodness I bank with Wells Fargo and they do an amazing job. By far the best bank in oroville as well. This is my opinion.  Hopefully you all don't experience this like I do.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Oroville Branch at Oroville, CA
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Top Notch Customer Service due to Neicy!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by iceburg, Jan. 14, 2014

Neicy Melton went above and beyond the call of duty when I had problem with a business account. I had personally gone into Bank of the West to close the account in November 2013 and then began receiving late notices and getting fee assessments on the account. I went in to the branch at Stapleton and Neicy greeted me. She immediately realized the account was not accessible to her and called the home office. She was very friendly and I could tell she was very pleased to be able to help me clear up the problem with an account that should already have been closed. Long story short- she verified that the account should have been closed in November and had the main office get that account shut down set the account balance end back to $0 - wiping out the fees entirely. It felt wonderful to have someone that I could tell truly cared to get the issue resolved for me. She is a true asset to Bank of the West's team and because of her I'll continue to be a loyal Bank of the West patron. Thank you, Neicy!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Stapleton at Denver, CO
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All Reviews...

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