Bank of the West, Reno Branch

Name:Bank of the West, Reno Branch
Full Service Brick and Mortar Office
Review:60 client reviews
Location:4950 Kietzke Lane
Reno, NV 89509

Washoe County
View Other Branches
 
Phone:775-689-2300
Office Hours:Mon: 09:00 to 17:00
Tue: 09:00 to 17:00
Wed: 09:00 to 17:00
Thu: 09:00 to 17:00
Fri: 09:00 to 18:00
FDIC Cert:#3514
Established:1990-01-08


The Bank

Name:Bank of the West
Concentration:Commercial Lending Specialization
Established:1874-01-01
FDIC Insurance:1934-01-01
Holden By:Bnp Paribas
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:561, view all, view on map
Website:www.bankofthewest.com
Total Assets:$86,911,273,000
Total Deposits:$64,078,723,000
Total Equity Capital:$12,213,422,000
Total Domestic Office Deposits:$64,078,723,000
Net Income:$259,574,000
Quarterly Net Income:$137,296,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:4%
Quarterly Return on Equity:5%
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Client Review

60 client reviews of Bank of the West scored 3 out of 5.

Unhappy customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Irishfig, Oct. 19, 2017

I am not one to post about poor Biz but in this case I am.
My GrandDaughter opened her 1st bank account with $655.16 from 2 paychecks from Starbucks. She was given counter checks, she wrote a check for $100.00 as a payment on her new phone. Eight days later we get a NSF notice in the mail along with being charged a $35.00 fee. I was furious and they tried to justify it. I asked why then do you give counter checks, they said it was policy to hold funds that long.  
I said then why didn't you send a letter stating they were being held instead of bouncing it and sending a notice as if she wrote a check on an empty account.
We can't retrieve her funds to close the account until 10 business days.
I went to another bank, they said she'd have $200. of her funds available immediately and she'd be given a temp ATM card.
The asst. manager at the branch continued to not provide satisfactory customer service.
Poor poor customer service, over talking the upset customer, justification and not willing to rectify it immediately.
I have been in business for many years

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of the West, Tualatin Branch at Tualatin, OR
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Mrs. Quinton Smith
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ibgolfer, Sep. 08, 2017

Watch out! Don't use recommendations on safe and secure securities. All about collecting a commission and when you close the account they charge you another $100.00
Watch out!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, The Dalles Branch at The Dalles, OR
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Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by tamaram22, May. 11, 2017

Wesley went above and beyond to help me with an issue I had with my account caused by a Third party!  I can't thank him enough!  AMAZING Customer service always from this Branch whenever I call!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of the West, Saratoga Branch at Saratoga, CA
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All Reviews...

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