Bank of America, White Oak Branch

Name:Bank of America, White Oak Branch
Full Service Brick and Mortar Office
Review:262 client reviews
Location:11499 Columbia Pike
Silver Spring, MD 20904

Montgomery County
View Other Branches
 
Phone:301-625-3010
Office Hours:Mon:09:00:17:00
Tue:09:00:17:00
Wed:09:00:17:00
Thu:09:00:17:00
Fri:09:00:18:00
Sat:09:00:12:00
Branch Deposit:$110,467,000
FDIC Cert:#3510
Established:1966-12-12


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4707, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,659,793,000,000
Total Deposits:$1,312,454,000,000
Total Equity Capital:$211,576,000,000
Total Domestic Office Deposits:$1,226,038,000,000
Net Income:$14,747,000,000
Quarterly Net Income:$6,634,000,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:9%
Quarterly Return on Equity:13%
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Client Review

262 client reviews of Bank of America scored 2 out of 5.

Mrs Sheryl weeks
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 135790, Feb. 20, 2017

They did really  well

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, 38th & State Ave Branch at Kansas City, KS
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a loyal customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by verydisappointedtoo, Dec. 31, 2016

Unfriendly staff and they never smile or greet you. After today, I'm seriously thinking about transferring my money to a different bank. They need to work on courtesy for ALL customers,not just the usual crowd that you find in this particular location.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Downtown Lake Worth Branch at Lake Worth, FL
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Lack of service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Josh51327, Dec. 30, 2016

I used to have bank accounts with Bank of America but because of the poor service on Marbach Road I close those accounts all I have is a credit card with Bank of America so today I went back into the location on Marbach for help with my online banking management took my name and said they would be with me shortly 1 hour later I have still not heard one thing from anyone at this location I went to speak with her and her demeanor seemed frustrated since it is close to closing hours I nearly said better communication upon my arrival so I could have made a decision to wait or return another time again her attitude seemed frustrated with situations in the bank and made me feel like my issue was of no importance and was not apologetic for the overall situation I recommend anyone needing to do banking to do at another location this location has lacked in its in-house customer service

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Marbach Road Branch at San Antonio, TX
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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All Reviews...

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