Bank of America, Twin Lakes Branch

Name:Bank of America, Twin Lakes Branch
Full Service Brick and Mortar Office
Review:270 client reviews
Location:2100 Sw 336th Street
Federal Way, WA 98023

King County
View Other Branches
Office Hours:Mon:09:00:18:00
FDIC Cert:#3510

The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4584, view all, view on map
Total Assets:$1,751,524,000,000
Total Deposits:$1,386,761,000,000
Total Equity Capital:$207,775,000,000
Total Domestic Office Deposits:$1,301,404,000,000
Net Income:$21,184,000,000
Quarterly Net Income:$4,818,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%

Client Review

270 client reviews of Bank of America scored 2 out of 5.

Worst business practices ever!
Overall Rating
Other Services
by Bankofthieves, Dec. 17, 2014

This review is not about my branch at is about business practices with BofA. My son deposited a check for me into the ATM at the branch I have my account. The check was in excess of $6200. I made a mistake and did not notice the Insurance draft had both my name and my son's name on it. I am the policy holder...still not sure why his name was on the check. The deposit was made on December 12th. On December 15th I got on line to see if the hold had been lifted on the check and funds were available. The money is gone. I look through transactions and see BofA has removed the deposit from my account. I got on chat with them and was treated as if I was too dumb to find the deposit to view the check. There was no image of the check at all. Worse service on chat ever! I spent almost an hour talking to two different people that are trained only to repeat the same scripted answers over and over and over. They told me  would receive notice in the mail explaining the correction and that my check would follow that in the 7-10 business days. WHAT???? I won't HAVE the check back in 7-10 business days (bad enough), but it will be MAILED to me in 7-10.  The check can't be retrieved, there is "nothing they can do".  I called customer un-service this morning. Spoke to a really nice gal...she unfortunately gave me the BofA "perfect script for all customers".  I apologized that I was about to shoot the messenger and asked to speak with a manager.  Manager came on the phone and gave me the identical BofA speak. There is nothing they can do.  REALLY?  I wasn't given a courtesy call when they took the funds out of my account...a $6200 check?  REALLY??? apparently they don't "do" that for their customers. We aren't talking about a $10 check here...we are talking about a $6200 check!  Now...I get a "courtesy call" each and every time I make a debit purchase on line to a company that BofA does not recognize...for as low as $100. They've even locked down my account for my "safety" for the same reason...but its okay for BofA to take $6200 OUT of my account with NO courtesy call what-so-ever.  You have GOT to be kidding me!!!!! Couldn't overnight the check to my branch so I could get it appropriately taken care of?  I just want to swear so badly right now!  The manager tells me it can take up to three weeks for me to receive the check. Am I an idiot here, or am I the only one thinking about the fact that they are putting an endorsed check for $6200 in the mail. How irresponsible is that? I realize the check requires on more endorsement...but really? There are no criminals that haven't figured out how to get around that?  Oh my gosh, I'm dumbfounded over this. So to make my little story even further entertaining...if my account overdraws...I WILL RECEIVE OVERDRAFT FEES!!!!! In three weeks time literally anything that bounces will run a second time and bounce a second $35 each time? Who is the criminal here? I probably have less to worry about with a signed/endorsed check with my account number on it floating around out in the mail at Christmas time.  This business practice has GOT to be illegal. Absolute robbery of customer money!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Twin Lakes Branch at Federal Way, WA
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