Bank of America, Tempe Main Branch

Name:Bank of America, Tempe Main Branch
Full Service Brick and Mortar Office
Review:212 client reviews
Location:699 S. Mill Avenue
Tempe, AZ 85281

Maricopa County
 

Phone:480-804-9481
Office Hours:Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-18:00
Sat:09:00-13:00
Branch Deposit:$122,742,000
FDIC Cert:#3510
Established:1954-02-08


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5261, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,457,856,000,000
Total Deposits:$1,126,981,000,000
Total Equity Capital:$180,101,000,000
Total Domestic Office Deposits:$1,044,900,000,000
Net Income:$2,919,000,000
Quarterly Net Income:$2,919,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

212 client reviews of Bank of America scored 2 out of 5.

Customer service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Viru, Sep. 15, 2014

I have been really happy with mr. Dan mendendez. He really goes out of the way to help . Eric is great too. The only person I hate dealing with at this location is mr. Tej. Mr. Tej needs some lessons on customer service. If you really take the suggestions seriously I will be happy to discuss my encounter with mr. Tej.

I would still keep taking service from this location but would only see mr. Dan.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Prince Frederick Branch at Prince Frederick, MD
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Bank of America. Hamden, CT (Be prepared to wait....for a long time)
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by EricL, Sep. 05, 2014

I've been to this bank several years ago and the bank was great and had good customer service.  Today, I happened to be around the area and needed to deposit a check.  I also realized that I needed to order some blank checks since I was running out. When I was there to deposit a check, I wanted to order more blank checks as well and was wondering how I would be able to do that. The bank teller directed me to wait on a seat for someone to help me with that and said it would only take a few minutes.  

In reality, It took over 30 minutes of waiting and the representative that was helping another customer and she just pointed to me and said, "You know you can do that online."  This was new to me and I didn't know how so I was there left on the chair waiting again.  That representative obviously took her sweet time and acted like she didn't even care about her customers.  There was another person with me waiting on the seat and we were busy talking about how incredibly slow and frustrating the service is here.  She was late for work due to waiting so long and I ended up being late for a meeting as well.  

After 38 minutes of waiting, a representative finally came out from the front and asked what we were waiting for.  I told her about my situation and she kindly told me what I needed to do in order to order checks for online banking in less than 1 minute (Also, that I could save $3 from going online to order instead of waiting for someone).  It was all I needed to know and without the female representative dressed in black coming out from the front counter explaining this to me, I probably would've been waiting for another hour just for them to tell me something that lasts less than one minute.  I didn't get her name, but she was straight to the point, told me exactly what I needed to do, how long the checks will take to get to my address, and even told me on how I can save some money.  

I don't know how the customer service there went downhill, but I'm glad that I don't visit that branch at Hamden as often anymore.  Hamden needs more representatives like the female representative that I spoke to after waiting for so long.  If you want to have the kindest, most helpful, courteous, yet efficient customer service in the area, I recommend to goto the North Haven branch instead.  They have the top of the line customer service in the area there and are more than willing to help out their customers with a smile.  I always enjoy going there.  Hopefuly the Hamden branch will be able to shape up and change their ways, but until then, I'll stick with what is best, which is the North Haven BoA.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Hamden Branch at Hamden, CT
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Embarrassing/awful experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Craa, Sep. 04, 2014

I went in before noon yesterday to deposit commercial checks for my employer and deposit a paycheck for a coworker/fellow employee. A lady at the front kiosk, with Bank of America tags on etc etc, greeted me and asked if I was just making deposits. She said if I did not want cash back that she could make the deposits for me. I agreed...with hindsight I would not have. She hand wrote a receipt and took my deposit slip and checks for the commercial account I was depositing for and then did the same thing for the employees pay check I was depositing.  Hours later (3-4) my fellow employee noticed that her check had not been deposited. Around the same my company accountant called and said the business checks I deposited had no record of being deposited as well. I was mortified. My coworker and myself tried calling the branch many times to no avail. Finally around 4pm my coworker went to the bank and talked to a teller who had our deposits sitting in a pile and said she had not had the time to enter them as of yet.  That is absurd!  When you go to a bank to make a deposit, especially for commercial accounts, you expect that your checks are actually being deposited and that your accounts are handled with the utmost of care. NOT A FAN.
(And after all of that, my coworkers check was deposited into the wrong account)

* this review was made on Bank of America, Cedar Springs And Knight Branch at Dallas, TX
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