Bank of America, Short Pump Branch

Name:Bank of America, Short Pump Branch
Full Service Brick and Mortar Office
Review:214 client reviews
Location:11681 West Broad Street
Henrico, VA 23233

Henrico County
 

Phone:804-364-6280
Office Hours:Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-18:00
Sat:09:00-12:00
Branch Deposit:$102,780,000
FDIC Cert:#3510
Established:2003-01-13


The Bank

Name:Bank of America
Concentration:All Other Specialization > 1 Billion
Established:1904-10-17
FDIC Insurance:1934-01-01
Holden By:Bank Of America Corporation
Charter Class:commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5261, view all, view on map
Website:www.bankofamerica.com
Total Assets:$1,457,856,000,000
Total Deposits:$1,126,981,000,000
Total Equity Capital:$180,101,000,000
Total Domestic Office Deposits:$1,044,900,000,000
Net Income:$2,919,000,000
Quarterly Net Income:$2,919,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
 More...


Client Review

214 client reviews of Bank of America scored 2 out of 5.

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Overall Rating
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* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
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customer in Port Townsend
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by Bkofamerciacustomer, Sep. 21, 2014

After making an appointment for a specific day and time, with a specific person (female VP) I arrived at the bank and began to wait.  Ten minutes after our set meeting the VP came out of a room and said she would be with me shortly, Now waiting 20 minutes after the set appt the VP comes out of a room eating food and passed me off to another person.  Things have gone hill or consistent from there.  I have had appts with this VP and she talks to much about herself and makes promises that are not true (to myself and another friend) to get you to make deposits in their bank. Even the President consistently makes analogies about how she works her accounts with her son.  I do not care!  I don't have kids and I do not have to worry about someone I can not trust completely. I only bank here because there are branches in many other places I frequent.  Very unprofessional staff in their VP and not so much professional otherwise either.  Anita consistently acts like this is a play room and she just wants to visit, eat and play.  It's a small town but this really exemplifies fun and games and not professional environment!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Port Townsend Branch at Port Townsend, WA
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Customer service
Overall Rating
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Office Environment & Staff
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by Viru, Sep. 15, 2014

I have been really happy with mr. Dan mendendez. He really goes out of the way to help . Eric is great too. The only person I hate dealing with at this location is mr. Tej. Mr. Tej needs some lessons on customer service. If you really take the suggestions seriously I will be happy to discuss my encounter with mr. Tej.

I would still keep taking service from this location but would only see mr. Dan.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Prince Frederick Branch at Prince Frederick, MD
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