Bank of America, Review

Bank of America, Review

Average rating stars based on 310 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
81
4 star:
5
3 star:
7
2 star:
17
1 star:
200
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customer for over 15 years
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 2star Waiting Time
 2star Other Services
by LeslieLeslie, May. 20, 2020

They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Transfer Funds
 2star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by blahblahblah, May. 09, 2020

My $1,200 check finally came in. I'm a Chase Private Client and I have a household account at Bank of America Enfield. Used my Chase ATM tried to deposit the check to Chase at BA ATM.  That didn't work. Deposited it using my BA ATM card.
Yesterday I tried to transfer the $1,200 to Chase which was a long involved process which ended up taking 55 minutes. I called BA and asked a CSR in Virginia that took me through this long process one question after another and the legal specification that went on for pages and pages that I skimmed though and agreed to then there was another problem and another problem when I register for a same day transfer and when it was all done I was told the transfer will cost my $30. I was told when I checked the transfer there was a line there about the transfer fee. I never saw it I read some much information earlier I never saw the fee information and as a Chase Private Client I've never been charged for anything.  It remained my about three years ago BA charged my $30 to take money out of my account - that never made sense to me. And I never, never transfer money out of BA again. Never.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Enfield Branch at Enfield, CT
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I can live without them
 3star Overall Rating
 4star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 4star Other Services
by Tommy1, May. 09, 2020

I have a dual perspective on BofA, they offer a really NICE online platform, very useful tools as the internal transfers (BofA to BofA) and high Zelle limits, high ATM limits and very nice Customer Service. I was a BofA Client 2018-2019 and kicked out due Risk dept, No surprise, they are very delicate with high volume transactions or high risk business. Understandable. I can live without them. As a Business owner/ account holder i had an amazing Online Banking and App experience but a terrible branch experience, all their offices are crowded all the time in Miami Area, products and personnel are really good but insufficient for some business needs, I've never used any merchant services from them but seems to be one of the best in the market. I've never felt the difference between move 10k and 500k in transactions or balance, never been "upgraded" or recognized, always at the same tier.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
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Grateful customer
 5star Overall Rating
by Inline, May. 07, 2020

This branch has gone over and beyond to fulfill all our expectations, especially through this epidemic when so many banks and businesses have been forced or have chosen to close. This office has remained opened for servicing their customers and non customers in a very busy time.  STAFF AND MANAGER have shown patience and knowledge displayed to the public by answering questions and being available to carry on with daily transactions as efficient and helpful as possible when the public has not in return been anywhere near as understanding when having to wait in long lines at no fault of the office staff. Let's all be more considerate to our Essential workers who are working hard to service our banking needs during these times. Signed, The lady in line witnessing what is going with the rude customer next to me. THANK YOU B of A PASO!! I. appreciate you being open !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Paso Robles Branch at Paso Robles, CA
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QUESTION
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ali1973, Mar. 06, 2020

If I could put under one star for the rating I would put 0 stars because I went to deposit some money and there was nobody to help me 5 staff members were just talking and laughing and I was just waiting and waiting and I ask them are you guys going to help me and they told me just wait the clerk is busy and again I was waiting and there was nobody there to help me they were just talking and laughing about the corona virus and they were just using UN polite language and for real what kind of service the bank has they are supposed to be education people, and today I can't believe what I saw they are so ignorant people low class, they should be smart people, education people, I have a question where did you find these people, do they even have a diploma to work there or they just don't have a diploma I want you to answer my question and from those people i'm going to cancel my account and I don't want to be with you guys anymore just because of your bad service and especially those 5 clerks two girls and three guys I don't want deal with you guys anymore so don't forget to answer my question!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Taylorsville Branch at Salt Lake City, UT
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by sshusain 2020-05-08 10:02:16
I went on 05/07/2020 at 1:00PM and there was no one to help. I deposited a check for $200.00 and got a credit of 0.90. How is that?
Big Money Issue
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by AngelP, Mar. 05, 2020

This is the second incident.

A month ago,I was told that my money (of $2616 which was supposed to be used to pay rent for home) would be sent in a check (instead of depositing the funds back into my account).

I was told by the bank manager, that I would recieve the check in 7 days which I never recieved.

First, I couldn't understand why they couldn't just deposit the money back into the account.

I spoke to cooperate and was told "if you don't recieve the check in the mail in another two weeks, we will print you out another check".

Now, my rent is due again. I am in panic mold because I've never been late on my rent or given a 3 day notice.

I was slightly relieved that I would be able to go to the bank to get the check.

Yesterday, I get a call from Fara F. (from cooprate), telling me that the bank manager and business manager consultant from this branch had been arreted for fraudulent activity!

I explained that I need my money. My son and I could be homeless if I don't pay my rent which is already late.

Fara F. from cooperate, could only offer an apology. She also stated, they have been getting calls from others as well but "if we can send you another check, it would be 7-15 days".

If? What kind of inconsiderate mess is this? It's not my fault an employee stole my money and now my family have to suffer?

 Bank of America is the worse bank ever. My mother warned me about Bank of America.

Think twice about this branch and the overall company ethics and policies.
 
THIS COULD BE YOU!


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Topanga Canyon-Ventura Branch at Woodland Hills, CA
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by Nada 2020-04-25 17:42:36
Bofa in LA mirada is the best bank branch on the planet everyone is awesome. Debby Barbara and Erica are most professional I ever met.
Worst customer service to obtsin
 1star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Liz1, Nov. 14, 2019

Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only,  and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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Extraordinary Customer Service!!! TY!
 5star Overall Rating
by gpcdds, Nov. 02, 2019

We walked into a BofA branch in NSB FL today, and couldn't have been happier.  We are not FL residents but required a notary and other banking & were met with a smiling face and great service.  Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation.  We will be back!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Great staff like Victor
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Abby152893, Sep. 23, 2019

Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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Bad bank final straw moving account
 1star Overall Rating
 1star Office Environment & Staff
by dmarzilli, Sep. 07, 2019

Went to bank today stuck in traffic due to road work.  Got to bank at 1 minute before 1pm.  Another customer and i were within 3ft of the door. We see a guy rushing to the door and locks the door.  He says were closed.   Told him we were stuck in traffic due to the road work on Moraga way he didn't care.  I look at the clock on the outside of the building  it says 2 minutes to 1pm.  I get back in my car and the radio announces its 1pm.  I guess the bank can't tell time. Been a customer for 20 years.  No more soon as Chase opens across the street I,m moving my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Moraga Branch at Moraga, CA
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by AmazingU 2019-11-14 18:14:43
You sound super entitled. If there was road work, you should have left earlier.
Too busy for customers
 2star Overall Rating
 3star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Customer2121, Sep. 05, 2019

Employees at this branch are too busy to answer the phone on a Thursday afternoon when Google tells me it's their least busy time. I rang for 10 minutes and no one ever picked up. My 83 year old mother told an associate (salesman) that she had cancelled their credit card and he strong armed her into getting another one. Apparently, they aren't too busy to scam the elderly.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Tyrone Branch at Saint Petersburg, FL
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Worst experience
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Upsetpatron, Sep. 04, 2019

Waited in line for over 40mins. Asked bank rep at front desk if they could provide an additional teller to assist the 2 tellers already assisting patrons. Bank rep stated that they only have 2 tellers available. Mean while they have other bank employees just standing around laughing and basically twiddling their thumbs. The line keeps keeps getting longer,  practically out the door and nobody cares. This is not the first time I have had this experience at this location. Such a digrace, I will definitely be looking elsewhere for my banking needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Country Walk Plaza Branch at Miami, FL
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Great Customer Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Jacqueline2019, Aug. 01, 2019

I went into this branch and was very impressed with the great customer service and happy employees.  Always have a smile on their faces and very knowledgeable about their transactions.   Thank you for making my day and completely satisfying my needs during my visit.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Pleasant Hill Branch at Pleasant Hill, CA
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terrible
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by shick, Jul. 22, 2019

BofA makes everything more difficult than any other bank I've dealt with. Paperwork, bureaucracy, unnecessary requirements, more steps and forms than anyone else. Things I can do online or on the phone at other banks, I have to do in person with notarized forms here.
Closing all accounts, going elsewhere.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Woodmoor - Four Corners Branch at Silver Spring, MD
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misinformation customer service representative uninformed.
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by srina, Jul. 19, 2019

I have had an account with Bank of America for over 20 years.  I always recommended it to family and friends, and rated it “10” on customer service surveys.  NEVER AGAIN!
 
Bank of America froze my account without warning.  I was overseas at the time visiting Isaac Here’s, my autistic son who lives in a hostel in Israel.  Both my son and my daughter, Sarina Heres, are on my account.  My daughter went to a Bank of America branch in Lawrence, New York with a notarized Power of Attorney to act on my behalf.  Bank of America refused to accept the Power of Attorney.
 
For over 3 hours on Thursday, July 11, 2019, I called overseas to the United States to find out why my account was frozen.  I was transferred from clerk to clerk, each one contradicting what the previous one said to me.  It seems that my account was frozen because my son did not use his debit card.  However, I use mine all the time!  
 
I was told by the Lawrence branch representative that my son and I must immediately return to the United States within the next 4 days, by Monday, July 15, in order to remove my son’s name from my account.  I explained that neither of us could return to the States within such a short period of time on such short notice.  The cost to fly to New York on such short notice would be over $1,000 per ticket.  I am a widow and senior citizen.  I do not have the money for such an expense.  Furthermore, if my account is frozen, then I could not charge the tickets.  I was then given 2 extra days to arrive in the by July 17, or my account would no longer be frozen, but closed!
 
I was then transferred to a bank representative in Dallas, Texas who agreed to speak to my son over the phone once he provided answers to personal questions and confirmed that he agreed to be removed from my account.  After being satisfied with my son’s responses, the Dallas bank representative transferred me to a customer service representative to activate my account and remove my son’s name from it.
 
Not only did the guy in customer service tell me it was impossible to do, but he said the account would be closed on July 15 if we did not arrive at the bank before then.  He insulted me and practically called me a liar, saying I had not spoken to anyone in Bank of America representative in Dallas.  The Dallas representative is the one who transferred me to this guy!
 
I asked for a supervisor, and after another long wait, I was finally connected.  She apologized and was very surprised by the demand to fly back to the United States by July 15.  She said she would deal with the matter and unfreeze the account.
 
I thank the supervisor who resolved the matter, however I feel compelled to write this letter of complaint against your other employees.  I have never been treated so rudely before.  Customer Service should mean giving service to customers, not mistreating them, giving them false information, or practically calling them a liar.
 
This entire experience has soured my prior favorable impressions of Bank of America.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lawrence-Cedarhurst Branch at Lawrence, NY
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by kphilliard 2019-08-31 08:31:16
I am experiencing so much of what this lady who went to Israel has.  Different customer service reps saying different things.  I cannot tell you how upsetting this is!
NO service. Caught them LYING1
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Reinbergs, May. 25, 2019

My ATM card was compromised so I drove over to report it and get a temporary card to pay my bills today. Skyline said the single rep was tied up all day.  They suggested I go to Bell Tower shops or North Fort Myers, their only other locations open on Saturday. Drove to Bell Tower shops. There they said the single rep was tied up. I asked them to call North Ft. Myers. They went to back room came back and said they set it up and my waiting period there would be 20 min. Drove to North Ft. Myers. They said nobody had called called them about me and the waiting period would be 2 hrs. which was past closing. One of the last two were obviously giving me a bold faced lie. I wasted more than 2 hours driving to all these locations and near 60 miles. I want to sue them for any late fees and credit problems incurred by their avoidance to provide a temporary card. They all tell me they are terribly backed up on Saturdays and I could see the long lines. It is obvious that not only local management but corporate management have decided to deny service to customers by not having adequate staff working as needed. I can report the fraud online but not get a temporary card. Find a bank that gives you service..

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Pelican Boulevard Branch at Cape Coral, FL
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Extremely Helpful To Meet My Financial Needs
 5star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by rebaa, May. 18, 2019

I mainly do my business online and via telcon. I use their Rewards programs they offer on my credit cards and enjoy my rewards, especially the additional % given when I put the Reward's $$ back into one of my accounts. Several times I've needed several large sums of money wired or electronically sent to another bank, the managers went way out of their way to ensure it got done quickly, correctly and then followed up with me to ensure my financial/personal needs were met. Other than the fact a good portion of BofA is owned by the Roman Catholic Church, I appreciate their service.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Bank of America, Northwood Branch at Clearwater, FL
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Review Reflection Ridge Branch
 2star Overall Rating
 1star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by saml, Feb. 05, 2019

Customer service is unreliable.They get my accounts screwed up on a regular basis. I've banked with BOA for 40 yrs. They haven't improved as far as their employees. At this branch you have to walk in for everything, it is very customer un-friendly. I guess they are saving a few dollars shutting down the drive through but their customers hate it.





* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Reflection Ridge Branch at Wichita, KS
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My favorite BofA Branch!
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by Tina702, Nov. 28, 2018

I've been client at Bank of America for 9 years total. Last 4 years Ive been getting my little errands done at 1100 Green Valley Pkwy. Henderson, NV 89074. People been always nice and helpful at this location! I noticed that the stuff recently has changed, I used to like being helped by Teller named MILA, unfortunately she moved to another branch. Another great professional was this young lady named Patricia she was a Customer Service Representative, she moved to other branch too. Today I met new Manager of that branch, his name is Samvel he was nice and professional. All I can say I love my Bank of America at Green Valley/Pebble Branch!

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Bank of America, Green Valley/Pebble Branch at Henderson, NV
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Unbelievably Horrible service!
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
by Unacceptable, Nov. 09, 2018

 I have never been so disappointed in a professional business in my life!   I ordered a sum of money to be withdrawn from my account. I was surprised that it would take so long, but rearranged my business to comply with the 7 to 10 days they said it would take. I called three times to make this arrangement.  During those three calls all manner of unprofessionalism took place beginning with the way the phone was even answered. I should have called another branch immediately!   Finally they said my order was confirmed and I began to wait. Yesterday( The day before it was supposed to be ready) I called to check and see if it came early so I could come and pick it up they said no  it’s not here yet,  it’ll be here tomorrow. I called at 12:30 in the afternoon today to confirm before I drove all the way to the branch and I was told that the  truck has not arrived yet. They couldn’t tell me what time the truck was going to arrive for security reasons. They would call me back when my order arrived.  A few minutes later the phone rang and I was told that the order had never been placed. I can’t  even tell you how angry I am.  This is so unbelievably unacceptable!   First  we experienced several instances of poor service at our local branch, then they closed our branch, but we said no we can just go to another branch if we need help.  We have been patient enough!   We will be withdrawing every penny from this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Cardiff Branch at Egg Harbor Township, NJ
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